Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Rackshack Technical support ?

[kmh465]

Does anyone know about tech support at Rackshack.

I want to order a PIII server , but what about the support ?

[ffeingol]

Well you could check the rackshack forum to get an idea of what their support is like.

No offense to them, but I think it might take them a little time to get up to speed on the Linux boxes. They have only supported RaQ's up to this point.

Frank

[DomiNET.net]

i have a cobalt raq with them. Support is very good

[richy]

they would appear to be a little busy at the moment. the box we got took quite some work according to our sysadmin and wasnt setup very well. also beware as yet upgrades are not available, we want plesk ram and hdd and none are currently offered. oh subdomains count towards your 200 domain limit btw on plesk. ram and hdd aint a problem on the p3.

right tech support. we when ive asked theyve been quite good, remembering their moving 2500 servers at the moment. the ftp issues have yet to be fully resolved but its being worked on. the best way to get info is thru their irc channel, patrick mark and obi are very helpful (not saying anything about the others cos i havent spoken to em). they still dont have 24 7 noc cover but its coming i think.

being up to speed on plesk and redhat is a must. also check the forums on rackshack, see what the general atmosphere is.

good luck

[Honu]

Aloha
what do you mean it was not set up correct ???
can you explain more ????

[richy]

i cant pretend to understand all the technical issues. but switching to our own nameservers caused a problem. the firewall another and the ftp is another.
from what i gather it was a default install job. without much attention to configuration. im sorry i cant be more specific.

[Honu]

Aloha
OK thanks

[Patrick-EV1]

It is a default configuration, it's setup just vanilla with Plesk installed over top of it and the rest of the configuration is up to the Administrator of the server. There's never a way to anticipate what hundreds of different server Administrators are going to want, so we leave it up to them to configure/install it the way they like. If you have specific issues with the server setup that we may be able to rectify in future installs please feel free to email me at patms@ev1.net, but as of right now we do an out of the box install of RedHat 7.1, configure the network, install Plesk and the Plesk license and then hand the rest to you. And just for more awareness we use the Standard install of Plesk rather than the RPM install and this installs things in different places than people are used to, which may be one of the confusions. By default from the RedHat install we dont install FTP, webserver, firewalls, etc.. anything, per Plesk's recommendation to us when they came down we just do a mostly blank install with the essential files and drop Plesk in on top of it. I hope this clears some of it up and as I said, if you have a specific issue you think we should address, feel free to email me at the address above.

[Honu]

Aloha and Mahalos for the info

[poeta]

Originally posted by Patrick-EV1
... but as of right now we do an out of the box install of RedHat 7.1, configure the network, install Plesk and the Plesk license and then hand the rest to you. And just for more
...

Would rackshack install a "plain" RH 7.2 ?? (should be the standard!!!!... 7.2 corrected many bugs from 7.1)...

TIA

Marcos

[Patrick-EV1]

It may be something we consider for the future; however, at the present time we wont be offering a plain linux box.

[scott2]

I think poeta meant a plain 7.2 install + Plesk instead of a plain 7.1 install + Plesk? Or does Plesk not support 7.2 yet?

[Rehan]

Plesk's web site advertises "Plesk 2.0 for RedHat 6.2 & 7.1 and FreeBSD 4.x". So RH 7.2 doesn't seem to be officially supported. But people in the Plesk forums have reported some success with PSA on RH 7.2...

[kmh465]

thank u very much ,

but do they fix problems ? ( mysql server problems , mail problems .............. etc )
because I dont knwo how can I use Linux system or mysql , perl .... etc .
I know how can use plesk or cpanel3 only.

[Thejavaman1]

Originally posted by kmh465
thank u very much ,

but do they fix problems ? ( mysql server problems , mail problems .............. etc )
because I dont knwo how can I use Linux system or mysql , perl .... etc .
I know how can use plesk or cpanel3 only.

its your server, they are only responsiable for keeping it running (reboots, part replacments, power, bandwidth). Recomend you get a Linux book and learn at least the basics of linux...