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Thread: Anybody know ?

  1. #1
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    Anybody know ?

    Can problems related to a registrars DNS server (were I have my nameserver/domain registered) cause problems for customers domains who are using my nameservers on their account ?

  2. #2
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    Please explain alittle more so I can understand this question is kinda confusing to me. Someone else is using your nameservers and having problems?
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  3. #3
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    Lets say your registrar is 'SomeRegistrar'

    If your domain is pointed to SomeRegistrar's name servers (for example: ns1.someregistrar.com and ns2.someregistrar.com) and SomeRegistrar becomes unresponsive to the internet (system down, ddos, etc..) the DNS for your domain will not work.

    Maybe look into setting up some backup nameservers on another machine as well so that if SomeRegistrar goes down, AnotherRegistrar name servers can handle the requests.

    However if your website is hosted on a machine that is not SomeRegistrar's, you can still connect to your site via IP.

    Hope this clears up any confusion.

  4. #4
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    Tanks for Your answers.

    I will try to explain the problem better.

    I have registered "mydomain.com" and dns/IP with registrar A.
    One of my customers have registered "customerdomain.com" with aregistrar B (who again are a reseller for registrar C) and they use ns1/ns2.mydomain.com as their nameservers.
    This is the only site that I know of haveing problems from time to time to get to their pages.

    Hope this explains the problem.

  5. #5
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    If registrar A is down, and your customer has customerdomain.com pointed to registrar A this is what is causing the downtime.

  6. #6
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    I don't think the problem is with the registrars. Registrars only enter he domain DNS information in the parent servers (like h.gtld-servers.net)
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  7. #7
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    Make sure you have a records for your nameservers
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  8. #8
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    OK, thanks a lot.
    Just wanted to make sure before I talk to the registrar about this, even if I do not think they will admit any problems.

  9. #9
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    What I meant was the problem was with the name server. However if it's the name server that is hosted with registrar A and that machine is down (the DNS server is down) your dns functionality won't be there, and that's why some people might consider their website 'not working'

  10. #10
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    DNS might be on the same box as the hosted account, too.l

    If you're using a dynamic dns service, then the problem may be with them or their services possibly. I don't think anything has to do with the actual registrar.

    Have your friend contact the host that houses his nameservers to check their dns. Are you sure the server itself isn't down or experiencing dns or httpd service failures?

    Regards,
    Jason
    http://www.charlottezweb.com
    HOSTING your livelihood

  11. #11
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    Re: Anybody know ?

    Originally posted by Bokevoll
    Can problems related to a registrars DNS server (were I have my nameserver/domain registered) cause problems for customers domains who are using my nameservers on their account ?
    And to answer your initial question, I don't believe the registrar's DNS server has to be up (or that there even is such a thing). To my understanding, they distribute the dns information out but aren't a "live" system that end-users are constantly connecting to for any sort of information. Anyone care to answer this one that can say for sure, because I"m curious about that myself.

    -Jason
    http://www.charlottezweb.com
    HOSTING your livelihood

  12. #12
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    Hi Jason !

    I have a reselleraccount and host about 50 domains on that acount.
    About 35 of theese acounts are registered through GoDaddy (and I know they have had problems with their DNS servers lately), and the rest with different registrars. I host some of my own sites here as well, and do not have any problems.
    The domain in question is registered with Dotregistrar.com, sold through another hostingcompany with their own control panels
    for managing all settings.
    Everything seems corect, but this is the only domain causing any problems. It has been like this for about 6 weeks. Sometimes
    the customers see his domain, sometomes not.
    Everytime the customer complains and I check I can see his site without problems.

  13. #13
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    Gotcha, but I still don't think this has anything to do with the registrar. If it's even related to DNS, it would have to be related to the DNS server which should be provided by whoever you're paying to host the site (unless you're running it through a dynamic service but you'd know if that was the case).

    I'd have that person do a tracert to pass on to your host next time the site is not up for them but is for you. Sounds more like network issues to me.

    -Jason
    http://www.charlottezweb.com
    HOSTING your livelihood

  14. #14
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    I do not know for sure, but it could be related to their ISP.

    I hade to realy fight with a big ISP to fix a problem related to that their customers were not able to see .info domains that were less that 4 weeks old due to a "hickup" on the ISP's server.

    Could this be the problem here. The customer told me earlier he could se his site when using another ISP provider (ISDN), but at the same time using his ADSL provider, he could not see it.

  15. #15
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    It is network problems our company had same problems at begining
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  16. #16
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    Sometimes people in PA could see sites but people in NY couldnt it is a DNS server issue.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  17. #17
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    cwieland
    It is network problems our company had same problems at begining
    What do You mean by network problem ?
    How did You solve it ?

  18. #18
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    I would check and make the DNS server is configured properly and your address and such match.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  19. #19
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    Next time it's down, have them go to megaproxy.com and try to view their site from there. If it's viewable there, then it's not server dns meaning they have a network issue between their specific ISP and the server and they need to do a tracert and supply it to their host and/or ISP to look into.

    -Jason
    http://www.charlottezweb.com
    HOSTING your livelihood

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