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05-19-2004, 10:03 AM #1Web Hosting Evangelist
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Will you offer flash tutorials for your clients?
Hi,
I noticed that only a few hosting companies have offered flash tutorials for their customers. I would like to know will you consider to offer flash tutorials for your customers.
1. What reasons why don't you offer flash tutorials for your customers now?
2. What will cause you to offer flash tutorials for your customers (e.g. quality, price, etc.)?
3. Do you have any plan to offer flash tutorials for your customers in the future?
Best regardsseekhosting
My friends, it's nice to know that you are there when I need you.
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05-19-2004, 12:07 PM #2Web Hosting Master
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We have offered them for almost a year now and just bought about 10 more sets. They are absolutely priceless for our support team as people would rather watch those than send in a ticket most of the time.
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05-19-2004, 12:13 PM #3Blue, Furry and Comfortable
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I agree the flash tutorials are an excellent resource to limit support tickets. We are planning on getting more before the year end.
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05-19-2004, 12:32 PM #4WHT Addict
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Where do you obtain these? i'd sure implement some tutorials regarding setting up their new accounts and such.
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05-19-2004, 01:02 PM #5WHT Addict
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Originally posted by prohostweb
Where do you obtain these? i'd sure implement some tutorials regarding setting up their new accounts and such.
great stuff for very reasonable pricesSolid-Hosting.net - affordable multiple domain hosting solutions
Reliability and Customer Service are our focus!
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05-19-2004, 01:08 PM #6Web Hosting Master
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Originally posted by prohostweb
Where do you obtain these? i'd sure implement some tutorials regarding setting up their new accounts and such.
We use DemoDemo's tutorials, in vast amounts, and they are unmatched in quality
SimonEIRCA Ltd, home of The Genius Network™.
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05-19-2004, 01:18 PM #7Blue, Furry and Comfortable
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You can also make your own if you use a screencapture tool and flash. Honestly though I think it is smarter to buy them as it takes a lot of time to make just one. The prices at demodemo.com are good and they add your logo too.
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05-19-2004, 01:35 PM #8Web Hosting Master
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Originally posted by IHSL
The only place I would go to, for this product, is http://www.DemoDemo.com
We use DemoDemo's tutorials, in vast amounts, and they are unmatched in quality
Simon• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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05-19-2004, 01:42 PM #9Web Hosting Master
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I also have a tip for you, regarding DemoDemo;
Don't remove the "Powered by.." button. We have at least one pre-sales question a week that asks for these tutorials by name. Trust me, the $20 to remove the button is $20 wasted.
Not many companies demand that much respect in their field, DemoDemo does.
SimonEIRCA Ltd, home of The Genius Network™.
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05-19-2004, 03:13 PM #10WHT Addict
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DemoDemo tutorials are what we use too - however, there are many alternatives available so it may be worth shopping around.
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05-19-2004, 05:28 PM #11WHT Addict
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Originally posted by mark_uk
DemoDemo tutorials are what we use too - however, there are many alternatives available so it may be worth shopping around.Solid-Hosting.net - affordable multiple domain hosting solutions
Reliability and Customer Service are our focus!
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05-19-2004, 07:30 PM #12Web Hosting Evangelist
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With the random changes in templates and themes, how often do you update your flash tutorials?
Rick
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05-19-2004, 07:35 PM #13Build It Better!
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There is no comparing cheapdemos to Demodemo. Have you ever watched the same tutorial from both sites?
I just got done watching the FTP account creation from both sites. Demodemo tutorials have detailed explanations not just 3 word directives. Quite honestly if you could understand the cheapdemo you probably could have just read the instructions in CPanel to create an FTP account.
Watching a Demodemo tutorial, a pure novice could follow the steps and make it work...
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05-19-2004, 08:24 PM #14WHT Addict
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Originally posted by Watcher_TVI
There is no comparing cheapdemos to Demodemo. Have you ever watched the same tutorial from both sites?
I just got done watching the FTP account creation from both sites. Demodemo tutorials have detailed explanations not just 3 word directives. Quite honestly if you could understand the cheapdemo you probably could have just read the instructions in CPanel to create an FTP account.
Watching a Demodemo tutorial, a pure novice could follow the steps and make it work...Solid-Hosting.net - affordable multiple domain hosting solutions
Reliability and Customer Service are our focus!
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05-19-2004, 08:39 PM #15WHT Addict
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I know your getting a lot of answers from those of us that already use the demos but I can maybe answer some of the questions you had anyway
1. What reasons why don't you offer flash tutorials for your customers now?
I didn't offer them for the ongest time because I myself was a print and save person, so when these first came out they actually irritated me. LOL I was mad because you couldn't print and save them.
2. What will cause you to offer flash tutorials for your customers (e.g. quality, price, etc.)?
What made me finally offer them. Well I actually watched one, and then I also got tired of having to write out the instructions or search for my saved copy of instructions to give out, now I just make sure they get the link for the ones I offer and those that use them all come back and say they loved it and it helped them so much, especially the FrontPage users.
3. Do you have any plan to offer flash tutorials for your customers in the future? I not only plan to continue to offer them I plan on eventually getting them all.
I use only demodemo as they have a great reputation, I have never had to wait long for the tutorials and they always treat me with respect and care. You may pay a bit more but it is worth it.Freckle Face
http://frecklefacehosting.com
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05-20-2004, 12:50 AM #16Web Hosting Master
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1. What reasons why don't you offer flash tutorials for your customers now?
Maybe someone doesnt have the budget for it
2. What will cause you to offer flash tutorials for your customers (e.g. quality, price, etc.)?
To help them out quicker, to reduce our tickets
3. Do you have any plan to offer flash tutorials for your customers in the future?
What if we have them yes keep adding new ones in the future, and ask customers which one they would like to see.
DemoDemo expensive? You get what you pay for, they are the best in the industry according to me.
thanks
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05-20-2004, 01:24 AM #17Disabled
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Originally posted by Yaser
1. What reasons why don't you offer flash tutorials for your customers now?
Maybe someone doesnt have the budget for it
2. What will cause you to offer flash tutorials for your customers (e.g. quality, price, etc.)?
To help them out quicker, to reduce our tickets
3. Do you have any plan to offer flash tutorials for your customers in the future?
What if we have them yes keep adding new ones in the future, and ask customers which one they would like to see.
DemoDemo expensive? You get what you pay for, they are the best in the industry according to me.
thanks
Another vote for them right herr
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05-20-2004, 01:55 AM #18Web Hosting Master
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Ask vito he might give you a special price if he has any WHT offers
Ive seen many hosts use them, they are probably industry leaders and the demos are to the point and precise. the tutorials are also easily understood by novices too!
So many plus points, you should add them.
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05-20-2004, 05:02 AM #19Junior Guru
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The thing is demo demo does not have any voice demos. And if they did it would cost 2 times as much as non-voice.
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05-20-2004, 05:10 AM #20Web Hosting Master
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Ofcourse price would increase, voice part is not easy but the demos would be great with voice! maybe we should tell vito this.
"Web Hosting is not just about selling space, it is about facilitating customers needs with your plans and supporting the customer for a long lasting mutually beneficial relationship."- Yaser
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05-20-2004, 05:40 AM #21Web Hosting Master
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Originally posted by 3en
The thing is demo demo does not have any voice demos. And if they did it would cost 2 times as much as non-voice.• WLVPN.com • NetProtect owned White Label VPN provider •
• Increase your hosting profits by adding VPN to your product line up •
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05-20-2004, 12:11 PM #22Web Hosting Master
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If text boxes werent there maybe then they would be in.
"Web Hosting is not just about selling space, it is about facilitating customers needs with your plans and supporting the customer for a long lasting mutually beneficial relationship."- Yaser
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05-20-2004, 12:15 PM #23Web Hosting Master
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Originally posted by Yaser
If text boxes werent there maybe then they would be in.
What I mean by that, is that a lot of users will get to one certain point in the tutorial, and they'll be flipping between pages, and the tutorial.. they can easily pause the movie at the critical point, and flip back and forth between the pages
I can't see any major requirement for voice tutorials.
SimonEIRCA Ltd, home of The Genius Network™.
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05-20-2004, 12:33 PM #24Web Hosting Master
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Greetings:
We exclusively use the Flash tutorials from DemoDemo.com.
Vito is awesome with customer service.
Our clients appreciate a picture (Flash) driven tutoral in addition to our written instructions.
Thank you.
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05-22-2004, 02:16 PM #25Web Hosting Master
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You will find plenty of great reviews on cheapdemos.com here on WHT. just do a search, I use them now and will continue.
The money you will save is well worth it!
31 cPanel demos for like 20$ how can you beat that...
d00t