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Thread: Welcome E-mail
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05-18-2004, 07:15 PM #1Newbie
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Welcome E-mail
What's the most you've waited for a welcome e-mail from a new web host?
I'm currently at the 48 hour mark without a reply. I sent a followup e-mail at 24 hours, but stil nothing. First month hosting through Paypal was complete at sign up.
In the past, I've never waited more than 24 hours. What do you think?
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05-18-2004, 07:16 PM #2Predatory Poster
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Move on 24 hours tops.
Patron: I'd like my free lunch please.
Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
Cafe Owner: Is our lawyer still working pro bono?
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05-18-2004, 07:21 PM #3Aspiring Evangelist
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After 48hrs with no response, it's obvious how much business means to them.
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05-18-2004, 07:22 PM #4Eternal Member
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48 hours? That's a bit over the top. You should certainly expect to receive a welcome email within 24 hours tops - and that's pushing it...
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05-18-2004, 07:46 PM #5Need Moar KAWFEE
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I would say within 48 hours, max, though realistically it shouldn't be any less than 24 hours. I typically do mine right while the customer's on the phone with me, so they get their's within 2 hours after initial signup.
Doug Hazard - "retired" Web Hosting Master
* Full Stack (Web/WP) Dev for The Catholic Diocese of Richmond (160+ sites)
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05-18-2004, 08:23 PM #6Retired Moderator
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48 hours max, only as an exception and followed by an apology and an explanation.
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05-18-2004, 11:27 PM #7Web Hosting Master
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12 to 24 hours max
Domain Maven
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05-19-2004, 12:41 AM #8Web Hosting Master
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They must be doing manually signups and the administrator/owner is still probably sleeping! i think you should get another host asap! i wonder how their support would be
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05-19-2004, 12:57 AM #9Blue, Furry and Comfortable
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Originally posted by Yaser
They must be doing manually signups and the administrator/owner is still probably sleeping! i think you should get another host asap! i wonder how their support would be
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05-19-2004, 01:01 AM #10Need Moar KAWFEE
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Originally posted by Yaser
They must be doing manually signups and the administrator/owner is still probably sleeping! i think you should get another host asap! i wonder how their support would beDoug Hazard - "retired" Web Hosting Master
* Full Stack (Web/WP) Dev for The Catholic Diocese of Richmond (160+ sites)
* Sports Photographer, Media Personality and CFB Historian
* Tech Admin for several Sports Networks/Sites
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05-19-2004, 01:23 AM #11Retired Moderator
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wasn't this thread begun because of a customer service issue?
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05-19-2004, 05:48 AM #12Web Hosting Master
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My record was 72 hours.
24 hours after sign up to get the 'payment link' to pay at 2CO, and 48 hours for the e-mail to arrive after sign up.New site: www.talkutas.com
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05-19-2004, 06:21 AM #13Aspiring Evangelist
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Hello...
Are you sure they get your email..?? Because sometimes we have to consider other things probably they have a problem with mail server, DDOS attack or IP Banned by SpamCop.
I think, you should try to contact them by phone or fax and not simply make assumption this and that...
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05-19-2004, 06:37 AM #14Web Hosting Guru
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Once you do get your welcome email, shoot them a few emails on different days at different times of the day. If you are finding a similar slow response pattern, it might be in your best interest to find a new host.
That being said, you haven't specified what you are paying a month. If you're only paying $1 or so a month, I wouldn't think 48 hours is a bad response time. In fact, i'd think any response at all is a good sign!!
Hope it all works out for you.
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05-19-2004, 09:48 AM #15Retired Moderator
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If you're only paying $1 or so a month, I wouldn't think 48 hours is a bad response time. In fact, i'd think any response at all is a good sign!!
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05-19-2004, 09:53 AM #16Junior Guru
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you may want to call them or email them again. I've had a problem with a customer now and again for some reason the welcome email was being blocked by a spam filter. AOL email addresses are the worst I've found due to AOL's strict spam filters.
our welcome emails are sent out immediately upon payment, so we'd get normally a 24 second wait after payment
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05-19-2004, 10:25 AM #17Web Hosting Master
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Originally posted by Professor
Once you do get your welcome email, shoot them a few emails on different days at different times of the day. If you are finding a similar slow response pattern, it might be in your best interest to find a new host.
not
ps when my clients complete the signup form, it immediately redirects them to a thank you page which explains the exact process and what to do if they dont hear from me/us within 12 hours. it also explains that NO orders will be filled until payments have cleared. but it also gives our contact and support info.if you haven't considered chapter 7 bankruptcy, maybe you should.
eliminate your debt, keep the property you want, most people qualify.
contrary to popular belief - no attorney is necessary!
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05-19-2004, 10:57 AM #18Junior Guru
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- Mar 2004
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Originally posted by LaurenStephens
lol, oh great advice to tell a new client to immediately start wasting a hosts time on "testing them" and showing yourself as a PITA client.
not
ps when my clients complete the signup form, it immediately redirects them to a thank you page which explains the exact process and what to do if they dont hear from me/us within 12 hours. it also explains that NO orders will be filled until payments have cleared. but it also gives our contact and support info.
good idea about the thankyou page... I'll have to edit mine to provide a bit more details of the "just in case" scenario.
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05-19-2004, 11:41 AM #19Junior Guru Wannabe
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Some of these times are amazing, I think 4 hours is the longest any of our clients have ever had to wait!
Dave