I have registered 2 domains through the now popular myvaluehost.com in two separate occassions and I just find the process of registration is a bit out of ordinary.
In each occasion I used a (different) credit card to make the payment and after making the payment I get an email straight away with my login details. So I go to their control panel with the login details provided but I'm not allowed to log-in. It says the domain has not been registered. I do a whois on the domain that supposedly I just bought and it is still available for registration. I also checked my credit card balance and there I saw a transaction made.
I emailed myvaluehost.com and a few hours later they asked me to confirm my details which I promptly did.
The above process was similar in both occasions.
Now, the weird thing is that the first time they emailed me saying they couldn't grant a transaction unless I confirmed my details but I checked my credit card and to my surprise there was a transaction, even before I confirmed my details. Why ask for confirmation if they already processed my credit card? And also why say they coudn't process any payment till details were confirmed if they already did?
The second time, I emailed them straight away after not being able to log-in. I told them I just made the payment and couldn't log-in. They replied and asked me to log-in to another control panel and update my details there. They also said the transaction I saw was just to check my credit card and it would fall off in a few days. But why more than the actual cost of the domain?
Plus I don't think it is customary to deduct any amount on top of any purcharse, especially to the full cost of the product and then say it was just to check and it would fall off in a few days. And even if it is the way this particular company chooses to carry out their payments they should state clearly:
1. Your credit will be charged twice, the first payment will be for verification purposes.
2. You need to submit an email with your details for confirmation in order to process your payment.
3. Your domain will not be registered till such a payment is granted. (note: If you have an important domain you may not want to risk waiting for the confirmation process to be over)
Besides, I feel confirming details by email or by login-in to a control panel is really an inefective deterrent. And they should implement a more standard payment system, similar to other domain registrars.
Yes I'm sure it is not instant but that wasn't the reason I posted. I can also deal with manual registrations so it isn't about their slow process either, considering the price at which I'm getting the domain. It is more about finding the reason to the way they do things (fishy). So I would like a representative of myvaluehost to please explain the following since you frequent this forum:
Overcharging for "authorization purposes". Apart from not being stated anywhere on the site, I do not think any company does an authorization transaction higher than the actual cost of the product.
2. Confirmation of Details (email)
(i) You clearly don't needed it in order to start charging
You say you need confirmation of ownership to process payment but even before I start typing such email I find out you have already charged my credit card, and the domain hasn't been registered.
Most people will never find out about this because not eveyone has COBs to check transactions straight away but I don't think a company should take such liberties with a customer's credit card.
(ii) You should specify this requirement at least in the welcome email (nevermind in the lacking TOS)
All I get in the welcome email are my log-in details to the domain control panel but of course I can't log-in since you need me to send you the proof-of-ownership email. I only find out about this when I email (a few hours later) asking about why my domain hasn't been registered.
(iii) Useless Fraud Deterrent
If I were to use someone's else credit card, which I did (with consent of course), asking me to confirm my identity by emailing my details again it's pretty useless. If I was able to fill up the form on the website what's so hard to type the details on email (again). Maybe some people are foolish enough to provide the credit card numbers as well.
There are other misc things that I'm giving the benefit of the doubt since I would like to believe it is a legitimate company. But I could think of a few other purposes from the way you handle the whole process if you were otherwise.
i behold, what all my msgs about hosts are negative.. > My records about myvaluehost.com are not possitive too. I tried registration two times and after 2 weeks i still have no domain. Explanation was "becouse you are international costumer".
I registerd and got "welcome letter". Later i got " Hello,
We received your order but since it was an international order we need to manually authorize it. We have sent another email to you regarding this. Please let us know if you have any questions. Thank you!". Silence all week. Then i tried to register another domain. And till now they trying to register my noriu.net ... Heh.. strange persons
I reg, or tried to reg, a domain with value host before...
It is cheap, I've to agree. And its not auto process. They take details off you ie via the online form and then process it manually. I however end up signing up with someone else.
Reason was not due to fraud or anything like that, its just that due to the fact that its manual, I had to wait for a few days for them to get back to me. And even after going thru the reg process, they were nice enough to cancel the whole reg process
Well, maybe the word test isn't exactly right but I heard that they are not a bad registrar and because the domain will not be used by big biz, I thought there was no harm. Though I didn't end up getting it through them due to the reason I've stated above