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Thread: Money Back or Free Trial?
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05-18-2004, 10:07 AM #1Newbie
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Money Back or Free Trial?
Which of this two features is more reliabe: Money Back Guarantee or Free Trial?
How do you think?
Thanks, Lein.Any sufficiently advanced technology is indistinguishable from magic.
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05-18-2004, 10:08 AM #2Junior Guru Wannabe
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Free Trial because if they really want to stick you they wouldnt give you your money back they already got it, but with the free trial then you still have your money so you have nothing to worry about
Charles R. Wieland
Chief Technical Officer
Phima Group, LLC
http://www.phimagroup.com
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05-18-2004, 10:21 AM #3Web Hosting Master
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neither
when people buy services from us, they usually use it.
now, if theyd like to give it back to us, maybe we'll reconsider....if you haven't considered chapter 7 bankruptcy, maybe you should.
eliminate your debt, keep the property you want, most people qualify.
contrary to popular belief - no attorney is necessary!
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05-18-2004, 10:21 AM #4Web Hosting Master
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I would give them a money back gurantee, because they might sign-up and take -ve advantage of the free space in the case of spammers and fraudsters.
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05-18-2004, 10:21 AM #5Junior Guru Wannabe
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Free trial every time, it does generate upgrades, involves no billing hassle and the word of mouth can be excellent free marketing.
My company has used it for many years, and we've generated *a lot* of revenue from this method.
Dave
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05-18-2004, 10:23 AM #6Junior Guru Wannabe
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My reasoning is client based. It is not based on what the company should do but if the company is confident in thier services they would have no problem giving out free trials.
Charles R. Wieland
Chief Technical Officer
Phima Group, LLC
http://www.phimagroup.com
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05-18-2004, 10:28 AM #7Aspiring Evangelist
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If you can provide it, both. Customers like the fact that after they upgrade from a free trial, they are still covered by a money back guarantee.
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05-18-2004, 10:33 AM #8Web Hosting Master
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Free trial can be problematic when you have clients signing up to spam like hell for 24 hours, then scoot out of sight So better make sure that there is some personal information collection taking place, and maybe even CC details so you can bill them if they try to do such funny business
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05-18-2004, 10:36 AM #9Junior Guru Wannabe
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Well I am the CTO of our company and I personally check into our sites and moniter things to make sure nothing is wrong. If I see anything out of place can just ban or delete the users account.
Charles R. Wieland
Chief Technical Officer
Phima Group, LLC
http://www.phimagroup.com
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05-18-2004, 10:59 AM #10Aspiring Evangelist
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Originally posted by cwieland
Well I am the CTO of our company and I personally check into our sites and moniter things to make sure nothing is wrong. If I see anything out of place can just ban or delete the users account.
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05-18-2004, 11:04 AM #11Junior Guru Wannabe
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Whats odd about it?
Charles R. Wieland
Chief Technical Officer
Phima Group, LLC
http://www.phimagroup.com
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05-18-2004, 11:33 AM #12WHT Addict
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Only thing I see that could go wrong with free accounts is the support aspect. After having a certain number of free accounts ( keep in mind they have support needs to ) you can't cover the cost of around the clock support / techs for everyones needs if it's free.
- Tim
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05-18-2004, 11:36 AM #13Junior Guru Wannabe
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Yeh well you only do so long of a free period. And maybe limit the free spaces you fill.
Charles R. Wieland
Chief Technical Officer
Phima Group, LLC
http://www.phimagroup.com
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05-18-2004, 11:45 AM #14WHT Addict
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we offer both that way the customer can choose what he feels more comfortable with.
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05-18-2004, 12:03 PM #15WHT Addict
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What do you prefer as customer ? As customer, I prefer free trial...
David.
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05-18-2004, 12:05 PM #16Web Hosting Master
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something like a 14-day or a 30-day money back guarantee makes me feel secure that if this doesn't work out, I get my money back.
Clip and Print Free Grocery Coupons - ClipCoupons.us
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05-18-2004, 12:07 PM #17Junior Guru Wannabe
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But the thing is how do you know you will get your money back, If most of these people who come here say my host got up and left what makes you think they will just return just your money?
Charles R. Wieland
Chief Technical Officer
Phima Group, LLC
http://www.phimagroup.com
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05-18-2004, 12:08 PM #18Texas Female
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Originally posted by code_renegade
Free trial can be problematic when you have clients signing up to spam like hell for 24 hours, then scoot out of sight So better make sure that there is some personal information collection taking place, and maybe even CC details so you can bill them if they try to do such funny business
Good advice and I agree with you.
Not worth the risk here.
I would hope ones that did offer a free trial would collect cc info state in their terms that if they abused the server, etc. they would be charged.HostCaters.com - Quality Web Hosting - Under A Gig! - Since 1999
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05-18-2004, 12:12 PM #19Account Suspended
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Free trial ofcourse
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05-18-2004, 12:12 PM #20WHT Addict
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You're right Martie.
But I have currently a free trial and they only ask me name, email, and login I wanted
I saw TrillHost offers a first month at $1 to test their service. It sounds like a almost-free trial for me. And it's a good idea...
David.
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05-18-2004, 12:19 PM #21WHT Addict
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I guess as a customer I would prefer free trial especially if it is with a new company to me cause getting your money back can be a pain sometimes.
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05-18-2004, 12:21 PM #22Web Hosting Master
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From a host point of view I'd definitely recommend money back over free trials...
AndrewNetHosted - UK based hosting solutions.
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05-18-2004, 12:23 PM #23Junior Guru Wannabe
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Yeh from the host point I would too cause thats money in your pocket.
Charles R. Wieland
Chief Technical Officer
Phima Group, LLC
http://www.phimagroup.com
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05-18-2004, 12:24 PM #24Web Hosting Master
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Well I was thinking it deters spammers/illegal content people whereas a free trial is just an invitation for trouble!
AndrewNetHosted - UK based hosting solutions.
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05-18-2004, 12:28 PM #25Junior Guru Wannabe
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Yeh but, when you are like my company we spend alot of time looking into our servers checking for abnormal things. However at this time we do not offer free hosting but if we were I dont think it would be much of a problem to detect someone doing mass spams and ect...
Charles R. Wieland
Chief Technical Officer
Phima Group, LLC
http://www.phimagroup.com