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  1. #1
    Join Date
    Apr 2004
    Location
    UK
    Posts
    20

    Question Money Back or Free Trial?

    Which of this two features is more reliabe: Money Back Guarantee or Free Trial?
    How do you think?
    Thanks, Lein.
    Any sufficiently advanced technology is indistinguishable from magic.

  2. #2
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    96
    Free Trial because if they really want to stick you they wouldnt give you your money back they already got it, but with the free trial then you still have your money so you have nothing to worry about
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  3. #3
    Join Date
    Aug 2003
    Location
    Twin Cities Area
    Posts
    5,649
    neither

    when people buy services from us, they usually use it.

    now, if theyd like to give it back to us, maybe we'll reconsider....
    if you haven't considered chapter 7 bankruptcy, maybe you should.
    eliminate your debt, keep the property you want, most people qualify.
    contrary to popular belief - no attorney is necessary!

  4. #4
    Join Date
    Mar 2004
    Posts
    1,301
    I would give them a money back gurantee, because they might sign-up and take -ve advantage of the free space in the case of spammers and fraudsters.

  5. #5
    Join Date
    May 2004
    Location
    Manchester, UK
    Posts
    30
    Free trial every time, it does generate upgrades, involves no billing hassle and the word of mouth can be excellent free marketing.

    My company has used it for many years, and we've generated *a lot* of revenue from this method.

    Dave

  6. #6
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    96
    My reasoning is client based. It is not based on what the company should do but if the company is confident in thier services they would have no problem giving out free trials.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  7. #7
    Join Date
    Feb 2004
    Posts
    363
    If you can provide it, both. Customers like the fact that after they upgrade from a free trial, they are still covered by a money back guarantee.
    Cory Pippen
    San Diego Direct Web, LLC
    1-866-611-3604

  8. #8
    Join Date
    Nov 2001
    Location
    Singapore
    Posts
    769
    Free trial can be problematic when you have clients signing up to spam like hell for 24 hours, then scoot out of sight So better make sure that there is some personal information collection taking place, and maybe even CC details so you can bill them if they try to do such funny business

  9. #9
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    96
    Well I am the CTO of our company and I personally check into our sites and moniter things to make sure nothing is wrong. If I see anything out of place can just ban or delete the users account.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  10. #10
    Join Date
    Feb 2004
    Posts
    363
    Originally posted by cwieland
    Well I am the CTO of our company and I personally check into our sites and moniter things to make sure nothing is wrong. If I see anything out of place can just ban or delete the users account.
    That's odd....
    Cory Pippen
    San Diego Direct Web, LLC
    1-866-611-3604

  11. #11
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    96
    Whats odd about it?
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  12. #12
    Only thing I see that could go wrong with free accounts is the support aspect. After having a certain number of free accounts ( keep in mind they have support needs to ) you can't cover the cost of around the clock support / techs for everyones needs if it's free.
    - Tim

  13. #13
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    96
    Yeh well you only do so long of a free period. And maybe limit the free spaces you fill.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  14. #14
    we offer both that way the customer can choose what he feels more comfortable with.

  15. #15
    Join Date
    Apr 2004
    Location
    France
    Posts
    119
    What do you prefer as customer ? As customer, I prefer free trial...

    David.

  16. #16
    Join Date
    Oct 2001
    Location
    New Jersey
    Posts
    1,509
    something like a 14-day or a 30-day money back guarantee makes me feel secure that if this doesn't work out, I get my money back.
    Clip and Print Free Grocery Coupons - ClipCoupons.us

  17. #17
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    96
    But the thing is how do you know you will get your money back, If most of these people who come here say my host got up and left what makes you think they will just return just your money?
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  18. #18
    Join Date
    Mar 2000
    Location
    San Antonio, Texas
    Posts
    3,690
    Originally posted by code_renegade
    Free trial can be problematic when you have clients signing up to spam like hell for 24 hours, then scoot out of sight So better make sure that there is some personal information collection taking place, and maybe even CC details so you can bill them if they try to do such funny business

    Good advice and I agree with you.
    Not worth the risk here.
    I would hope ones that did offer a free trial would collect cc info state in their terms that if they abused the server, etc. they would be charged.
    HostCaters.com - Quality Web Hosting - Under A Gig! - Since 1999

  19. #19
    Join Date
    Nov 2003
    Location
    Europe
    Posts
    714
    Free trial ofcourse

  20. #20
    Join Date
    Apr 2004
    Location
    France
    Posts
    119
    You're right Martie.

    But I have currently a free trial and they only ask me name, email, and login I wanted

    I saw TrillHost offers a first month at $1 to test their service. It sounds like a almost-free trial for me. And it's a good idea...

    David.

  21. #21
    I guess as a customer I would prefer free trial especially if it is with a new company to me cause getting your money back can be a pain sometimes.

  22. #22
    Join Date
    Mar 2004
    Location
    England
    Posts
    819
    From a host point of view I'd definitely recommend money back over free trials...

    Andrew
    NetHosted - UK based hosting solutions.

  23. #23
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    96
    Yeh from the host point I would too cause thats money in your pocket.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  24. #24
    Join Date
    Mar 2004
    Location
    England
    Posts
    819
    Well I was thinking it deters spammers/illegal content people whereas a free trial is just an invitation for trouble!

    Andrew
    NetHosted - UK based hosting solutions.

  25. #25
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    96
    Yeh but, when you are like my company we spend alot of time looking into our servers checking for abnormal things. However at this time we do not offer free hosting but if we were I dont think it would be much of a problem to detect someone doing mass spams and ect...
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

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