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  1. #1
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    Question Money Back or Free Trial?

    Which of this two features is more reliabe: Money Back Guarantee or Free Trial?
    How do you think?
    Thanks, Lein.
    Any sufficiently advanced technology is indistinguishable from magic.

  2. #2
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    Free Trial because if they really want to stick you they wouldnt give you your money back they already got it, but with the free trial then you still have your money so you have nothing to worry about
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  3. #3
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    neither

    when people buy services from us, they usually use it.

    now, if theyd like to give it back to us, maybe we'll reconsider....
    if you haven't considered chapter 7 bankruptcy, maybe you should.
    eliminate your debt, keep the property you want, most people qualify.
    contrary to popular belief - no attorney is necessary!

  4. #4
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    I would give them a money back gurantee, because they might sign-up and take -ve advantage of the free space in the case of spammers and fraudsters.

  5. #5
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    Free trial every time, it does generate upgrades, involves no billing hassle and the word of mouth can be excellent free marketing.

    My company has used it for many years, and we've generated *a lot* of revenue from this method.

    Dave

  6. #6
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    My reasoning is client based. It is not based on what the company should do but if the company is confident in thier services they would have no problem giving out free trials.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  7. #7
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    Feb 2004
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    If you can provide it, both. Customers like the fact that after they upgrade from a free trial, they are still covered by a money back guarantee.
    Cory Pippen
    San Diego Direct Web, LLC
    1-866-611-3604

  8. #8
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    Free trial can be problematic when you have clients signing up to spam like hell for 24 hours, then scoot out of sight So better make sure that there is some personal information collection taking place, and maybe even CC details so you can bill them if they try to do such funny business

  9. #9
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    Well I am the CTO of our company and I personally check into our sites and moniter things to make sure nothing is wrong. If I see anything out of place can just ban or delete the users account.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  10. #10
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    Feb 2004
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    Originally posted by cwieland
    Well I am the CTO of our company and I personally check into our sites and moniter things to make sure nothing is wrong. If I see anything out of place can just ban or delete the users account.
    That's odd....
    Cory Pippen
    San Diego Direct Web, LLC
    1-866-611-3604

  11. #11
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    Whats odd about it?
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  12. #12
    Only thing I see that could go wrong with free accounts is the support aspect. After having a certain number of free accounts ( keep in mind they have support needs to ) you can't cover the cost of around the clock support / techs for everyones needs if it's free.
    - Tim

  13. #13
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    Yeh well you only do so long of a free period. And maybe limit the free spaces you fill.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  14. #14
    we offer both that way the customer can choose what he feels more comfortable with.

  15. #15
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    What do you prefer as customer ? As customer, I prefer free trial...

    David.

  16. #16
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    something like a 14-day or a 30-day money back guarantee makes me feel secure that if this doesn't work out, I get my money back.
    -= PREMIUM DOMAIN NAMES @ DOMAINPEP.COM

  17. #17
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    But the thing is how do you know you will get your money back, If most of these people who come here say my host got up and left what makes you think they will just return just your money?
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  18. #18
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    Originally posted by code_renegade
    Free trial can be problematic when you have clients signing up to spam like hell for 24 hours, then scoot out of sight So better make sure that there is some personal information collection taking place, and maybe even CC details so you can bill them if they try to do such funny business

    Good advice and I agree with you.
    Not worth the risk here.
    I would hope ones that did offer a free trial would collect cc info state in their terms that if they abused the server, etc. they would be charged.
    HostCaters.com - Quality Web Hosting - Under A Gig! - Since 1999

  19. #19
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    Free trial ofcourse

  20. #20
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    You're right Martie.

    But I have currently a free trial and they only ask me name, email, and login I wanted

    I saw TrillHost offers a first month at $1 to test their service. It sounds like a almost-free trial for me. And it's a good idea...

    David.

  21. #21
    I guess as a customer I would prefer free trial especially if it is with a new company to me cause getting your money back can be a pain sometimes.

  22. #22
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    From a host point of view I'd definitely recommend money back over free trials...

    Andrew
    NetHosted - UK based hosting solutions.

  23. #23
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    Yeh from the host point I would too cause thats money in your pocket.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  24. #24
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    Well I was thinking it deters spammers/illegal content people whereas a free trial is just an invitation for trouble!

    Andrew
    NetHosted - UK based hosting solutions.

  25. #25
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    Yeh but, when you are like my company we spend alot of time looking into our servers checking for abnormal things. However at this time we do not offer free hosting but if we were I dont think it would be much of a problem to detect someone doing mass spams and ect...
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  26. #26
    Host persective:Money Back Guarantee.

    Customer Persective: Free trial.

    I personally think offering a free trial is the best idea, while taking cc details on signup and making the customer aware they willl be automatically billed for future months at the end of the trial period.

    It's a comprimise. Customer wins, as they get the trial period and the onus in on them to cancel. Provider wins, as they have a genuine customer willing to give up their cc details, which shows a(small) level of commitment to the host.

  27. #27
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    Which companies have free trials?

  28. #28
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    I don't remember seing big companies offering free trials.

    Some suggested to collect cc details on signup. One: that cc has to be verified. How are you going to do that? (Autica does that by charging $1.) Two: people are usually concerned about giving cc details; that will minimize the very advantage of oferring a free trial. The more info you ask for, the less people will sign-up - even for a free service.

  29. #29
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    I dont think so, because you are only offering the free trial to show customers you are what you say you are. Asking them for CC info shouldnt get them to go away it should tell them you are serious about your business.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  30. #30
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    Asking them for CC info shouldnt get them to go away it should tell them you are serious about your business.
    Then offering an unconditional money back guarantee should do the same.

    A free trial's main advantage would be that it completely takes the risk from the client and places it on the host. The moment you ask for sensible information like: real name, real address, not to mention CC details, the amount of faith that the client must put on your word goes sky high.

  31. #31
    I don't remember seing big companies offering free trials.
    Some suggested to collect cc details on signup.
    Free Trial is exactly FREE trial - such data as CC number shouldn't be collected. If you do this - that its not a free trial - it' more closer to money back quarantee. Free trial period is provided for new clients be able to appreciate the quality of provided services

  32. #32
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    But you are not charging them anything if you just take thier CC you are insuring that thier agenda is correct.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com

  33. #33
    But you are not charging them anything
    Yes, but I think it's not fair. Also, some clients prefer other means of payment

  34. #34
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    Nov 2001
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    Free trials cause problems. Atleast with a credit card you have some sort of protection (you can do various checks phone the number supplied or the bank issuing the card).

    With free trials they can provide false information and take control on your server(s) in minutes. I am sure we all prefer a free trial but nothing in this world is free
    Clustered Hosting With Continuous Data Protection (CDP)
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  35. #35
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    We've tried free trials (without collecting CC information) and I must say the results were more than horrible. For one month we got around 50 new orders for the free trial, only one converted to a paying customer. The rest were people fromo third world countries that did not have credit cards and/or were not willing to pay for hosting. Not to mention that we had to prematurely close about half of the accounts because of illegal content or activities.

    So my advice is stay away from free trials.
    Solid-Hosting.net - affordable multiple domain hosting solutions
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  36. #36
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    Originally posted by Yassi
    The rest were people fromo third world countries that did not have credit cards and/or were not willing to pay for hosting.
    Hold it right there - that's a rather large generalisation you're making there, Yassi I happen to know many more USA-based spammers and illegal materials hosters (who re-route their emails through Asian servers) than 3rd world users who do such things. Whenever I look at the spam that I send to spamcop, easily 98% of them come from USA 'companies' or individuals.

    As a customer, I like free trials, but at the same time I understand that the server that I am on may be inhabited by unscruplous spammers, and I may get taken offline as a result of their activities. So after some considerations, I would say money-back guarantees are better, but only if it is a real guarantee and not a facade

  37. #37
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    Originally posted by code_renegade
    Hold it right there - that's a rather large generalisation you're making there, Yassi I happen to know many more USA-based spammers and illegal materials hosters (who re-route their emails through Asian servers) than 3rd world users who do such things. Whenever I look at the spam that I send to spamcop, easily 98% of them come from USA 'companies' or individuals.

    As a customer, I like free trials, but at the same time I understand that the server that I am on may be inhabited by unscruplous spammers, and I may get taken offline as a result of their activities. So after some considerations, I would say money-back guarantees are better, but only if it is a real guarantee and not a facade
    I'm not making a generalisation about people from 3rd world countries being spammers and such. I just spoke of our experince. It just happened so that the majority of the free account we gave away were to people from 3rd world countries and they happened to engage in illegal activites. You assumed I was making a generalisation
    Solid-Hosting.net - affordable multiple domain hosting solutions
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  38. #38
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    Sorry about that, Yassi. But it does *sound* like you were making a generalisation.

  39. #39
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    Originally posted by code_renegade
    Sorry about that, Yassi. But it does *sound* like you were making a generalisation.
    Then I apologize if I have offended anyone
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