Results 1 to 18 of 18
  1. #1
    Join Date
    May 2004
    Location
    Georgia
    Posts
    2

    Am I the ONLY person having problems with NEVIDIA?

    I've had a Nevidia account since last June.
    I got it because I wanted to learn web programming languages
    and environments (my background is Windows/Oracle mostly),
    and Nevidia offered both ASP/Access and PHP/MySQL on the same
    domain and for a low price.

    I came to WebHostingTalk originally to find out more about them
    and didn't find anything really negative about them.
    But from time to time, I have had periods of repeated downtime,
    it seems like throughout this entire year of being with them.

    They have rarely offered an explanation when I have opened
    a ticket about it.
    I read another post here about someone raving about how their
    web host credited everyone for a month when it was down for 2
    minutes (the host later posted to say it was closer to 2 hours).

    But despite Nevidia's front page boast of "99.9% uptime guaranteed",
    which equates to 10 minutes of downtime per week maximum,
    i have (until this week) never been told what that claim means to me,
    someone whose site has experienced downtime over and over again.

    This past week, I finally went back over my last 45 days of server
    logs, and near as i could tell, i had at least 73 HOURS of downtime
    in just 45 days. When i opened my ticket, they again stated it was
    due to another account misbehaving.
    They gave me that story a while ago as well, and said they were on
    it. But of course, I still had several more weeks of horrible performance.
    Finally, this time they told me it was solved and for my downtime,
    they are crediting me for 2 months time.
    (mind you, i am sure that i was experiencing it much longer,
    but i only looked at the last 45 days, and downtime occurred
    the whole way thru).

    I've asked them what 24x7 monitoring means as well.
    Never received any explanation. To me, it would suggest that
    they constantly are aware of whether my site is reachable,
    whether all components are available (ASP, PHP, MySQL).
    And when they are not available, Nevidia would be instantly aware
    and the service would return to normal within minutes.

    And yet, my site's performance speaks for itself.

    Thursday night, it was a new problem: my PHP scripts accessing
    the MySQL database stopped connecting. I tried to login directly
    using phpmyadmin. no luck.
    so i wrote a ticket.
    the response?
    well, my MySQL database returned to normal Friday afternoon.
    Later in the day, the response came, and it was a re-send of
    the Initial introductory "here is your website" email.
    The response to the ticket said "we have resent your email
    that contains all your accounts and passwords and how to use
    them" or something like that.

    How insulting can you get? As though I had somehow forgotten
    how to use my own website. As though somehow I changed
    all my scripts at one time to use an incorrect password.

    No explanation in the response as to why my database server was
    down for at least 10 hours (that i know of).
    No explanation of what steps they are taking to make sure it won't happen again.

    So I re-opened the ticket. And asked for those 2 explanations.

    And a day later, I get a response that says bizarrely:
    "The following link is now accessible.

    Thank you"

    and nothing else. No link. No nothing. No explanation.
    Just a reclosed ticket.

    So my questions to this forums are:

    1. is anyone else using Nevidia and experiencing such problems?
    2. is anyone using Nevidia and NOT ever having problems?
    3. is there another, similar host out there (price/features) that
    someone can recommend instead?

    i'm not really looking forward to switching, but i have a handful
    of additional sites i plan on launching in the next year, and
    would like to be with a reliable webhost.
    this first site of mine has been just for practice, but it sucks if
    i tell someone to go look at something there and the database
    is down, as you can imagine.

    replies will be much appreciated!
    So my question is

  2. #2
    Join Date
    Nov 2002
    Location
    Toronto, Canada
    Posts
    201
    Hi All,

    Let me say that no, you are not the only person having problems with Nevidia. We are currently undergoing an extensive period of R&D implementations right now which has hurt our ability to provide the effective tech support and account reliability that our customers deserve.

    This is not to say that we cannot and are not providing an exceptional service, but some customers do run into problems and we have been a bit slow in the past few weeks to address these problems.

    By the time that June 1st, 04 rolls around all of our implementations will be complete, and we will again be able to focus on the delivering an exceptional product at an unbeatable price.

    I wish there was really more that could be said other than "bear with us", but really, that's all that I can say for the next two weeks. Please feel free to contact me directly off the forums at [email protected] to discuss these matters further.
    Bryan Jaskolka, CEO
    Nevidia Internet Solutions Ltd.

  3. #3
    Join Date
    Sep 2003
    Posts
    301
    Would you trust a host that can't come up with it's own name?

  4. #4
    Join Date
    Nov 2002
    Location
    Toronto, Canada
    Posts
    201
    Now there's an intelligent comment if I've ever heard one :-)

    Nice slam!
    Bryan Jaskolka, CEO
    Nevidia Internet Solutions Ltd.

  5. #5
    Join Date
    Sep 2003
    Posts
    301
    No hard feelings .. seriously though, is it pronounced differently at least?

  6. #6
    Join Date
    Jun 2003
    Location
    United States of America
    Posts
    1,838
    thats really odd man....

    a complaint
    a response
    and a ok ...
    Computer Steroids - Full service website development solutions since 2001.
    (612)234-2768 - Locally owned and operated in the Minneapolis, Minnesota area.

  7. #7
    Join Date
    Nov 2002
    Location
    Toronto, Canada
    Posts
    201
    Our business name is Nevidia Internet Solutions Ltd, and is an outgrowth of a lot of things none of which related to any other companies. You would be surprised how many businesses located around the world have the exact or very similar names. Probably most this day and age.

    We don't portray ourselves as anybody but who we are and what we do.

    None taken
    Bryan Jaskolka, CEO
    Nevidia Internet Solutions Ltd.

  8. #8
    You guys should put your situation on the front page. Unless you are a greedy CEO and want to attract new innocent webbers while losing your (once loyal) customers, such as myself. By the way, the billing department are sharks...be warned of Nevidia

  9. #9
    Join Date
    Nov 2002
    Location
    Toronto, Canada
    Posts
    201
    Deezzer,

    Perhaps you would be kind enough to share with all of us what your problem was. I would love to hear about it!

    If we as a company has done you any wrong, I apologize and note that we always look at such situations very seriously. As a large organization, sometimes there are issues that arise from situations being handled improperly.

    If we are in errr, we will make right on the wrong. On that you have my word.
    Bryan Jaskolka, CEO
    Nevidia Internet Solutions Ltd.

  10. #10
    Join Date
    May 2004
    Posts
    1,663
    Any hosts that offers that kind of support (like here) sounds like a good hosts to me (at least they try to be one).

  11. #11

    Maybe instead of wasting their time "here", they should focus over "there"

    Maybe instead of wasting their time "here", they should focus over "there"

  12. #12
    Join Date
    Nov 2002
    Location
    Toronto, Canada
    Posts
    201
    NO, I don think that's correct at all. Maybe more accurate would be to stop wasting "MY" time with "YOU". How long ago did you join these forums? What kind of posts have you made?

    Posting sales of adult domains names of 4 identical posts followed by a flame thread doesn't really give you a lot of credibility here.

    I've been on these forums since November 2002 and treat it very seriously, as well as the customers and potential customers of ours who also take this forum quite seriously.

    Maybe you should take it seriously too, the rest of us do!
    Bryan Jaskolka, CEO
    Nevidia Internet Solutions Ltd.

  13. #13
    Join Date
    Jul 2003
    Location
    Satyr, Chrisalya, Canada
    Posts
    1,901
    Check at mate! We have a winner!
    --

  14. #14
    Join Date
    Sep 2002
    Location
    Top Secret
    Posts
    11,686
    Personally, I've got no experience with the company, but after browsing their web page a bit, I'm impressed. It's not like most of these [email protected] companies that don't know how to do anything but modify a minor template (though it could have easily been a template page).

    As far as support, problems. Everyone's got them. There seems to be a common misconception that WHT is the end all and be all of complaint resolution. Unfortunately, THAT is not the case. WHT has become over the past couple years, a group of individuals complaining because their host is down for 5 minutes (literally), or, in some cases the area to vent about so and so's policies.

    I'd agree, that something should have been posted on the main page, or even better, this done on TEST servers before the operation was put into play on live servers. Communication is the key, if your customer doesn't know what's going on (because you're not telling them), then expect to get nailed, like was done here.
    WHMCS Guru - WHMCS addons, management, support and more.
    WHMCS Notifications Extended - Add slack, hipchat, SMS, pushover to WHMCS !!
    Always looking for Linux, WHMCS, Support Desk work. PM for details

  15. #15
    Join Date
    Nov 2002
    Location
    Toronto, Canada
    Posts
    201
    Originally posted by wolfstream
    I'd agree, that something should have been posted on the main page, or even better, this done on TEST servers before the operation was put into play on live servers. Communication is the key, if your customer doesn't know what's going on (because you're not telling them), then expect to get nailed, like was done here.
    Never said it wasn't ;-) He did. We only put things live after months of internal testing. Our new upgrades in question were worked on and tested since 03 before we put them into place.

    We sent out newsletters, emails, phone calls, I think that's really about as in-touch as a customer ever wants their service provider to be, short of a trip to their office but that's not exactly feasible in our particular business or industry model

    You can see our newsletters about this archived on our site:
    http://www.nevidia.com/directions/200405.html
    http://www.nevidia.com/directions/200406.html

    Just a few small examples of what we do to keep in touch with our customers on a regular basis.
    Last edited by Nevidia; 06-03-2004 at 03:18 PM.
    Bryan Jaskolka, CEO
    Nevidia Internet Solutions Ltd.

  16. #16
    Join Date
    Jul 2002
    Location
    St. Louis, MO
    Posts
    1,652
    Hmm, they do have a toll free # listed on their site for tech support. Decent prices as well.
    Happily hosting @ Dathorn.com (Since 3/2003), Ispeeds.net (Since 2004), & Quadspeedi.net (Since 7/2005)!
    Hosted @ FDC for 9 Years

  17. #17
    Join Date
    Apr 2004
    Posts
    294
    Hi all,

    I'm with NEVIDIA for about 1 year and 3 months now. I can say it's a great company and I didn't have any problems with them for a year.

    But unfortunately I have them now. The last month support was very slowww and my site was down for about 30 hours because of MySQL database error. I was gonna leave them and change the host at that point, so I emailed them but received a promising response that changed my mind.

    Bryan, can you tell me when your service will be up again? You said :
    "By the time that June 1st, 04 rolls around all of our implementations will be complete"

    Sorry, but I still have a ticket open since yesterday , and no reply there. What happened to you? Your support was great, you were answering in max. 30 min -1 hour, now it' s become 24 -48 hours?
    I just hope that this TESTING period won't last long, just don't want to move from you but anyways will have to if it continues like that.

    N_F_S

  18. #18
    Join Date
    Nov 2002
    Location
    Toronto, Canada
    Posts
    201
    Changes take time and aren't always smooth. Ours weren't as smooth as we would have hoped, but that's something for the past and future. For the present, we've been working to correct any bugs reported and fixing errors.

    We had an unusual interaction problem between one of our mail servers and mySQL, but to my knowledge it has been resolved. There are still a few issues here and there that are taking longer to resolve as we streamline our new response process, but shortly and I mean VERY SHORTLY this is about to disappear, and you will see the level of support surpass even that of where it was before.

    You can always shoot me a direct msg if you're not getting anywhere for whatever reason, and I will look into it and ensure it gets resolved for you ASAP.
    Bryan Jaskolka, CEO
    Nevidia Internet Solutions Ltd.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •