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  1. #1

    * [server admin] HELP!

    I have a server at servermatrix and currently, the red lights are on!!!

    Server Load 3.83 (2 cpus)
    Memory Used 91.5 %

    Anyways, i did "top" in ssh, however, it is not showing any cpu intensive processes.

    I rebooted the server (support ticket at server matrix) twice, however that did not fix the problem.

    Thank you for any advice you can give.

    -JezzoMaster

  2. #2
    is nobody running with high-load? Paste a top here.
    ^_^

  3. #3
    Join Date
    Jul 2002
    Location
    Victoria, Australia
    Posts
    36,941
    Wouldn't servermatrix be the place to go for emergency help? Or any support?

  4. #4
    Join Date
    Mar 2004
    Location
    England
    Posts
    819
    I wouldn't be so concerned about the load although clearly we want it to be much lower it's the RAM I'd be worried about?

    Only time we get RAM usage anywhere near that is when we're doing backups compressing a lot of information down...

    Andrew
    NetHosted - UK based hosting solutions.

  5. #5
    Originally posted by anon-e-mouse
    Wouldn't servermatrix be the place to go for emergency help? Or any support?
    I can check that out, but I am not quite sure they would be able to support something like that without some hefty fee. I will try that out rightaway though..

    Thank anon!

  6. #6
    Originally posted by anon-e-mouse
    Wouldn't servermatrix be the place to go for emergency help? Or any support?
    wasn't they managed
    ^_^

  7. #7
    Originally posted by Francisco
    is nobody running with high-load? Paste a top here.

    3436 cpanel 15 0 1225M 547M 596 D 1.9 55.3 5:30 0 php
    7 root 15 0 0 0 0 SW 1.0 0.0 0:58 0 kswapd
    4 root 15 0 0 0 0 SW 0.1 0.0 0:05 0 keventd
    4547 root 15 0 1612 1564 1236 S 0.1 0.1 0:00 1 sshd
    1 root 15 0 496 464 440 S 0.0 0.0 0:03 1 init
    2 root RT 0 0 0 0 SW 0.0 0.0 0:00 0 migration/0
    3 root RT 0 0 0 0 SW 0.0 0.0 0:00 1 migration/1
    5 root 34 19 0 0 0 SWN 0.0 0.0 0:00 0 ksoftirqd/0
    6 root 34 19 0 0 0 SWN 0.0 0.0 0:00 1 ksoftirqd/1
    9 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 bdflush
    8 root 15 0 0 0 0 SW 0.0 0.0 0:05 0 kscand
    10 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 kupdated
    11 root 25 0 0 0 0 SW 0.0 0.0 0:00 1 mdrecoveryd
    18 root 15 0 0 0 0 SW 0.0 0.0 0:00 1 katad-1
    20 root 25 0 0 0 0 SW 0.0 0.0 0:00 0 scsi_eh_0
    21 root 25 0 0 0 0 SW 0.0 0.0 0:00 0 scsi_eh_1
    24 root 15 0 0 0 0 SW 0.0 0.0 0:00 1 kjournald
    80 root 25 0 0 0 0 SW 0.0 0.0 0:00 0 khubd
    351 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 kjournald
    352 root 15 0 0 0 0 SW 0.0 0.0 0:00 1 kjournald
    353 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 kjournald
    354 root 15 0 0 0 0 SW 0.0 0.0 0:00 1 kjournald
    355 root 15 0 0 0 0 SW 0.0 0.0 0:00 0 kjournald
    777 root 15 0 268 244 192 S 0.0 0.0 0:00 0 syslogd
    781 root 15 0 80 28 24 S 0.0 0.0 0:00 1 klogd
    791 root 15 0 252 240 192 S 0.0 0.0 0:00 0 irqbalance
    888 nobody 15 0 776 320 228 S 0.0 0.0 0:00 0 proftpd
    899 root 15 0 748 300 272 S 0.0 0.0 0:00 1 cupsd
    936 root 15 0 408 244 164 S 0.0 0.0 0:00 1 sshd
    950 root 15 0 336 228 224 S 0.0 0.0 0:00 1 xinetd
    959 root 15 0 616 556 408 S 0.0 0.0 0:00 1 antirelayd
    969 root 18 0 1864 600 596 S 0.0 0.0 0:00 1 chkservd
    982 mailnull 15 0 564 284 236 S 0.0 0.0 0:00 0 exim
    986 mailnull 25 0 368 56 52 S 0.0 0.0 0:00 0 exim
    990 root 15 0 616 556 408 S 0.0 0.0 0:00 1 antirelayd
    1054 root 15 0 17304 2080 760 S 0.0 0.2 0:00 1 spamd
    1074 bin 15 0 468 72 40 S 0.0 0.0 0:00 0 cannaserver

  8. #8
    Hmm,

    Seems like a PHP Script is currently running. Do you have any cron setuped to do automated billing for example? (Modernbill)

    Maybe someone is running a Paid to surf website and it is making the php load go up...

    As anon recommended go and ask ServerMatrix they offer Free Platinium Management plan, right?
    ^_^

  9. #9
    Nope, no modernbill.

  10. #10
    Join Date
    Jun 2003
    Location
    World Wide Web
    Posts
    581
    But that php script is under 'cpanel' ownership, so I doubt if its any separate third party software other than those which comes along with cpanel. You can try to kill it and if it doesnt work, in top -c, press 'shift+M' to list the result in the order of memory usage. Paste the result here. Perhaps that will help.

  11. #11
    Originally posted by visiondream3
    But that php script is under 'cpanel' ownership, so I doubt if its any separate third party software other than those which comes along with cpanel. You can try to kill it and if it doesnt work, in top -c, press 'shift+M' to list the result in the order of memory usage. Paste the result here. Perhaps that will help.
    At this time your remedy is only one – reboot. And most likely by power recycling, simple reboot from the command line may not work. The process is "uninterruptible sleep" and cannot be awakened by "kill". There are some way to debug it in this state, for instance to find state of its parent and so on. The process uses huge memory of course.
    You need to get some good help.

    Peter.

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    Last edited by choon; 05-15-2004 at 05:11 PM.

  12. #12
    I rebooted 3 times

  13. #13
    Originally posted by jezzomaster
    I rebooted 3 times
    Then you need a good help. Somebody, with good knowledge and better with root access, has to login on your system and spend something between 5 minutes and few days to debug it. There is no miracle.

    Peter

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    Last edited by choon; 05-15-2004 at 05:10 PM.

  14. #14
    Originally posted by pnorilsk
    At this time your remedy is only one – reboot. And most likely by power recycling, simple reboot from the command line may not work. The process is "uninterruptible sleep" and cannot be awakened by "kill". There are some way to debug it in this state, for instance to find state of its parent and so on. The process uses huge memory of course.
    You need to get some good help.

    Peter.

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    What exactly is this?
    Last edited by choon; 05-15-2004 at 05:10 PM.

  15. #15
    Originally posted by jezzomaster
    What exactly is this?
    This is a simple system analysis based on unreliable and incomplete data.

    Peter

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    Last edited by choon; 05-15-2004 at 05:09 PM.

  16. #16
    Ok,
    SOME how, the problem is fixed and no more High CPU.

    I believe it was a restart of server and restarting of httpd and mysqld.

  17. #17
    Join Date
    Jun 2003
    Location
    World Wide Web
    Posts
    581
    I agree with peter. It is better to assign it to an admin who can monitor the logs, processes, network status etc to find out what exactly is going on. It is hard to solve these issues just on a set of assumptions or process snapshots.

  18. #18
    Originally posted by jezzomaster
    Ok,
    SOME how, the problem is fixed and no more High CPU.

    I believe it was a restart of server and restarting of httpd and mysqld.
    You still need a help, believe me this state of the process is typically predictable. If it happened 3 times it will happen again. Good luck.

    Peter.

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    Last edited by choon; 05-15-2004 at 05:09 PM.

  19. #19
    O ok, so where could I find someone who can do sonething like this?

  20. #20
    Originally posted by jezzomaster
    O ok, so where could I find someone who can do sonething like this?
    I am sure few people on this forum can do the job. I saw quite a few very thoughtful and technically competent postings.

    Peter

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    Last edited by choon; 05-15-2004 at 05:03 PM.

  21. #21
    Join Date
    Mar 2003
    Posts
    389
    Originally posted by jezzomaster
    O ok, so where could I find someone who can do sonething like this?
    I use www.supportm.com for server matters, the chap there - Mark, is very good and has reasnable charges

    ry

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