Originally posted by NH-Benjamin I do know one thing they have a fully automated network and have limited hands-on's from what i hear that just monitor the DC so its not rare to have a misconfig during setup I would assume.
Where did you hear that we only monitor our datacenter? We have a full staff in our office at all times. Our order process is mostly automated and setup is instant, but orders are still manually verified each and every day. We also have a full staff in our office handling customer service and technical support at all times.
n00bmaster - Just contact us and a technician will look into this for you. E-mail [email protected] or just give us a call at 518-371-3421.