No emails, PM's or faxes, please. Incomplete applications will not be considered.
Responds to server alerts as per instructions
Answers Help Desk tickets in Escalation
Adds features to accounts via billing manager when requested.
Answers Help Desk tickets in Support and Info as a secondary responsibility
Reads, troubleshoots and answers Lunarforums threads.
Continues development of Lunarpages and systems knowledge to more effectively answer calls.
Answers Level III technical questions
Assists CSR and RSR I and II employees with elevated calls and tickets
Responsibilities to include but not limited to: transferring accounts to different servers, change domain configurations, trouble shoot system issues
Answers Lunarforums threads
Performs miscellaneous job-related duties as assigned.
Knowledge and understanding of operating principles, practices, and procedures within area of business specialty.
Previous server administration
Ability to communicate effectively, both orally and in writing.
Ability to work well with the public
Ability to install server software
Ability to troubleshoot and resolve customer and server problems
Skill in the use of personal computers and related software applications.
Ability to work productively and efficiently to meet deadlines and quotas
Attention to detail
Ability to work in a team environment
Knowledge of customer service principles, techniques, systems, and standards.