I had a server crash at 3:08PM today and received notification but I did not get a server OK call, email or AIM notification till just now at 6:33EST so something is going on over there.. I have already emails them so I hope to get a reponse soon as to what happened and what is being done to ensure it does not happen again..
Other than that 13 months with them and no complaints other than today.
anyone else having problems today? I just received notifications that all my servers are down yet they are not.. anyone have any clue what going on over at alertra? a bit frustrating seeing I pay quite a bit per month for this service over the cheaper server monitoring companies and I am yet to hear back from them after sending an email earlier this week.
I guess only *some* EV1 servers are timint out. We keep 4 servers at EV1, 3 are monitored by Alertra, none of them have been reported as down. Looks like Alertra is having a glitch in their operation! Or maybe their connectivity is impaired?
Originally posted by alapo I cant see those charges actually sticking... afterall they are having the problems not you.
Yeah they emailed me saying they are going to credit this month as free because of the troubles so they did ok by me and assured me they fixed whatever was going on so I can't complain.. Overall really good service from the people at alertra