A major ISP here in Canada (the phone company, Telus) is not recognizing my IP although all other ISPs including my own have no problem. When I asked someone signed up with this ISP to do a trace he came up with 'unable to resolve domain'.
I have spent hours trying to get this company to look into the problem but have gotten nowhere. They say they don't block IPs and really would have no reason to do so anyway. They admitted there was a problem but offer no solutions.
I have six domains on this server and none work!
The IP is 66.199.181.xxx MOD EDIT: removed for security reasons
Does anyone have any idea as to why this might happen and what I could do about it?
My domains do work for anyone who doesn't have Telus as their ISP. Telus is a major ISP here and I can't convince them that the problem is theirs and not a problem with the nameservers.
When I went to dnsreport and entered the hornbyisland.net it failed at NS (nameserver?) saying:
"A timeout occurred getting the NS records from your nameservers! None of your nameservers responded fast enough. They are probably down or unreachable. I can't continue since your nameservers aren't responding. . "
Same for all the other domains.....grrrrr!
Guess I should call the nameserver for this domain again but this message is returned on all the domains I have hosted on the above IP. I am just really frustrated as to who can correct this problem when everyone is telling me it is not their fault!
Your domain hornbyisland.net gets its DNS from ns1.ravenblue.ca which is on the same machine as hornbyisland.net. At dnsreports.com it says that ravenblue.ca's nameservers are ns1 and ns2 .hornbyisland.net. My head is spinning!
Dnsreports also says:
"the parent servers (relay.cdnnet.ca.) do not know the NS records for ravenblue.ca (or give a referral to other DNS servers)!"
Someone needs to look at the records for both domains, there's a bad misconfiguration in'em...
I was trying to use custom nameservers (ravenblue.ca) instead of the ns1.hornbyisland.net which is how my reseller account was set up. Perhaps this is causing way too much confusion and I should change back to the original hornbyisland.net. I was told that as long as I used the same IP number the name wouldn't matter but I guess that isn't really true.
Sigh......live and learn!
It is very helpful to have you Bashar respond to my query. I cannot thank you enough.
You can use ravenblue.ca for your nameservers dalala, it just has to be setup right. The first step is registering ravenblue.ca as a nameserver at your registrar. If you need help with things, I can make myself available, pick a time and let me know. Otherwise...
I did have ravenblue.ca registered as my nameserver but just now I changed it back to hornbyisland.net in the hopes that it would be less confusing.
When you say "Someone needs to look at the records for both domains, there's a bad misconfiguration in'em", I am certain you are right. But how can I check those records? Where do I go. The domain registrar just shows my nameservers and their IPs which are correct.
It depends on your setup... PM me some background info on that... Mainly, your relationship to the person running your machine there... Or just ask them if they have webmin installed on it and to make you an account. That'll make everything very simple for you to get setup that way and in no time at all.
I have gotten alot of help from my server tech at Priority Colocation. We did some tweaking and now I look good on dnsreport.com report but Telus customers still can't access my site and Telus is emailing my clients telling them its all my fault and not theirs.
Thanks for your support. What is webmin? I have a WHM panel. Is it like that?