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  1. #1

    Client Support software

    hello every body i want some help in that issue
    now i become have more that 25 hosting account i host
    and i manage all the clients manually

    i feel that now i need a support system to my clients
    but i did know which i choise

    perdesk support 50$ only support
    or
    clientexec.com 100 billing and support

    or what
    whay you are using

  2. #2
    Join Date
    Nov 2003
    Location
    Texas
    Posts
    367
    Modernbill

  3. #3
    Join Date
    Aug 2002
    Location
    Past North
    Posts
    728
    I use CE an I thin its great. I am also getting compliments from my clients on it. How easy to use it is and how they have all ther info accessible to them.

  4. #4
    Join Date
    Aug 2000
    Location
    The Home Of The Simpsons
    Posts
    982
    I am letting my Perldesk license run out because the support for the product has been poor to date . I also have a client exec license that I intend to keep they have been working really hard to improve the product and support has been solid , for your needs I think Client Exec would do well.
    Dana aka Laci My Alter Ego
    Former WHT Moderator

  5. #5
    Join Date
    Apr 2003
    Posts
    936
    ClientExec would be a good choice.

  6. #6
    Join Date
    Jun 2003
    Location
    Nova Scotia, Canada
    Posts
    4,126
    I would recommend both Perldesk, and Cerberus.

    Simon
    EIRCA Ltd, home of The Genius Network.

  7. #7
    so if i said if i want only support system it will be perldesk
    and i want billing application it will be clientexec

    and i want the both billing and support i have to buy the both ?

  8. #8
    Join Date
    Apr 2004
    Posts
    965
    CE does come with support ticket so there is no need to purchase additional application.

    http://www.clientexec.com/newsite/product.php

  9. #9
    Join Date
    Feb 2004
    Location
    New Zealand
    Posts
    1,202
    WHM Auto Pilot is very good , i'm using it at the moment and it is very , very useful

    But i have to say ModernBill does a lot more !
    DigitalGoods.info
    FREE Shared, Mega Resellers + Dedicated Servers

  10. #10
    Join Date
    Aug 2002
    Location
    Past North
    Posts
    728
    In my opinion, they are all good. I suggest you download the demo's, and try them out.

  11. #11
    Can you collect money using modernbill? If so, how?

    Mulder
    Quentin Moore - TechRanker.net (Site re-launch coming soon)
    Best Tech Gadget Reviews | Mobile App Reviews | Comparison Charts
    Admin @ TechRanker.net | @ TechRanker | TechRanker.net

  12. #12
    Join Date
    Oct 2003
    Location
    2nd star to the right
    Posts
    135
    DRAMS is the most complete I've used so far.

    It handles....

    The frontend - the main pages your users see for info
    Your ordering system
    Your domain registration management
    Your WHM management
    Your FAQ
    Your trouble ticket system
    Your recurring billing
    Your recurring invoicing

  13. #13
    I would also suggest Cerberus (www.cerberusweb.com) If price is an issue, start with their free version and work up.

  14. #14
    Join Date
    Nov 2003
    Location
    Europe
    Posts
    712
    Perldesk is good.

  15. #15
    Join Date
    Nov 2003
    Location
    Australia
    Posts
    83
    www.whmautopilot.com is quite nice

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