I'm not going to post the specific email, nor identify the actual people that sent out this UCE to me, for their protection, and to not generate any publicity for them, however, I do want to share a bit of my experience and give everyone some advice at the end.
Earlier tonight, I received an unsolicited email. I was on my happy little way to reporting it to SpamCop.net and was one simple click away from submitting the report, when my eye skimmed over a very familiar domain... lehost.net. I knew I had heard that domain on here before, so I did a search. Came into contact with PierreB here.
I immediately contacted PierreB and let him know of my concerns. Forwarded him the email that I received, including full headers. I will admit, I was a bit harder on him than I probably should have been. For that, I do apologize, Pierre.
As most of us are aware of, more and more Data Centers are coming down on hosts, even for a single abuse/spam report. Sometimes, all it takes is just one lousy report to have a server suspended, and presto, you've got irate customers up the wazoo, you're out a considerable amount of money (investigation fees, reactivation fees, credits/refunds to customers, as well as lost revenue and potential loss of customers).
I really want to make it a strong suggestion that before you file a spam report, do some investigating on your own. That extra 10 minutes out of your day doing research could save another host hundreds, if not thousands of dollars. The host that you alert could very well be happy and extremely appreciative that you took the time to do your homework and address the issue directly with them first before just out and out filing an abuse/spam report.
I will not divulge the actions that Pierre took (out of respect for him and to protect the privacy of his customer), however, I will say this much: It was a bit more stringent than I expected, and I really thank him for taking this step. I'm not pleased with the overall result, however, I'm very pleased with how he's handled the situation.
As a result of his professionalism with this situation, he's just earned that much more respect from me, not only as one of my many competitors here, but also as a colleague and fellow WHT'er. Pierre, thank you for being very receptive and patient with me when I was upset. You have my utmost respect and admiration with your professionalism and how you handled this situation.
Douglas Hazard - Certifiable Sports Junkie and Sports Community Enthusiast
Host of Two Cents Radio - Follow @TwoCentsRadio on Twitter (@BearlyDoug on Twitter)
SpamGUARD is a enterprise spam solution we also have a few application ware based Barracuda spam systems and it's a very smart engine. It lists only a source e-mail address and it notifies the source ISP and then they can respond to SpamGUARD and Barracuda to resolve the case.
We unfortunately donot have the time to handle each piece of spam that flows to our network on a case by case situation and we have SpamGUARD handle it and they do a good job.
SpamGUARD is currently used by Yahoo!, MSN. Microsoft, and half a dozen other leading Fortune 500's and we rely on their great reputation. We prefer to focus our energy on our clients and services.
Classy move to contact the host - I know from personal experience that dealing with a black list is a pain in the @$$ and I really dont want to have to go through it again -
In this business, people should know better, especially hosts - everyone can get a spammer on their box - any forewarning you can get, the better - heck, if its early enough - you may be able to avoid being blacklisted altogether - and isnt that the idea !!!
Nice story Douglas - and if you ever see Cartika come up - dont forget who to call