Maybe someone can help me figure this out because I am at a loss.
I am one of the victims of the eryxma saga. I was a happy customer for several months until the company collapsed, so I went looking for another host.
I thought Mesopia had a good deal. I tried contacting them before joining and received a response from Jay Hijdon that made it seem like I was a welcome customer, so I paid through Paypal for a hosting service and hoped for the best.
A few days passed and I did not receive a welcome email with information on how to enter their server in order to upload my site. I wrote Jay and he answered that he will be “re sending” my welcome email. “Re-sending” means that it was sent once before right? Well the second time didn’t arrive either. I wrote again after a couple of days, and after no more responses I decided to look elsewhere.
So after 8 days I sent a cancellation email to Jay and also a few other email addresses I found on Mesopia, requesting termination of service and a refund, and some sort of an acknowledgment. They claim to have a 30-day money back guarantee.
Up to now I received No response what so ever.
I am confused. I thought hosts want new customers. What is going on here? Is it something I said? I didn’t have a chance to say anything.
This is a good opportunity to also discuss the use of Paypal as a form of payment to hosts. An advantage is that you don’t have to spread your credit card information to many sellers. But now, how do I do a chargeback?
Maybe Webhostingtalk will be able to elicit a sign of life from Mesopia and from their 24/7 promised wonderful support.
The last thing we want to do is leave you an unhappy client, if you have requested a refund, we will gladly refund your money. If you are having trouble getting a response to your ticket, please e-mail me at [email protected] and I'll be happy to clear this situation up for you.
*GeekStorage.com, LLC - Offering awesome website hosting for over 9 years! * Shared Hosting * Reseller Hosting * Pure SSD VPS * Managed Dedicated *Powered by Geeks... and SSD's! - You're in good hands, geek hands. * Have questions? Send us an e-mail, we'd love to hear from you!