Results 26 to 41 of 41
Thread: Paysystems and AMEX
-
05-17-2004, 04:09 AM #26Web Hosting Master
- Join Date
- Dec 2001
- Posts
- 1,372
Back to 2checkout for me
One unreliable processor to another unreliable processor. Thankfully...they are not usually unreliable at the same time.
I had a thread the other day about partial refunds and the guy from Paysystems was all over that thread like a rash. Don't see the rash returning fast in this thread though
I wasted my time posting a support ticket this morning about it. Judging what others have said here I think that was just a waste of effort.
Paysystems turn to be the devil. Nice little breather for 2checkout.
Simon
-
05-17-2004, 04:19 AM #27Retired Moderator
- Join Date
- Jan 2003
- Posts
- 9,049
We started with them because we processed little volume previously. After earning thousands from us alone, we would have thought they should do better than this.
I am now going to re-explore WorldPay. They have an office where I am and one of their pluses is the ability to process multiple currencies.
We are probably going to start moving them over to World Pay and be done with it.••• Like us on Facebook to qualify for discounts! •••
••• http://www.sprintserve.net •••
••• Offering: | Internap FCP Bandwidth! | Rebootless Kernel Updates! | Magento Optimized Hosting | Wordpress Hosting | •••
••• Services: | Managed Multiple Cores 64bit Servers | Server Management | •••
-
05-17-2004, 07:15 AM #28Web Hosting Master
- Join Date
- Dec 2001
- Posts
- 1,372
Originally posted by sprintserve
We started with them because we processed little volume previously. After earning thousands from us alone, we would have thought they should do better than this.
I am now going to re-explore WorldPay. They have an office where I am and one of their pluses is the ability to process multiple currencies.
We are probably going to start moving them over to World Pay and be done with it.
They have had a few thousand dollars out of my business too. They seem like a highly unprofessional set up ...just like 2checkout. Between those 2 companies alone I have lost thousands of dollars worth of business. That $25 gateway fee does not seem so bad afterall.
Simon
-
05-17-2004, 05:50 PM #29ex-Aussie
- Join Date
- Aug 2000
- Location
- Tacoma, Washington
- Posts
- 9,576
Originally posted by SimonMc
Don't see the rash returning fast in this thread though
I've put up with a lot from them over the past four years but this AMEX issue just takes the cake.Former Webhost... now, just a guy.
-
05-18-2004, 10:55 AM #30Junior Guru Wannabe
- Join Date
- Mar 2004
- Posts
- 45
Hey guys...
We have corrected the problem with AMEX. As of a few minutes ago, AMEX transactions will be processed without a problem (unless there is insufficient funds ). We appreciate the understanding of all our merchants.
Cheers
JamesJames Acker
Sales Executive
PaySystems Inc.
-
05-18-2004, 10:59 AM #31Web Hosting Master
- Join Date
- Aug 2002
- Location
- London, UK
- Posts
- 9,039
Originally posted by jacker
Hey guys...
We have corrected the problem with AMEX. As of a few minutes ago, AMEX transactions will be processed without a problem (unless there is insufficient funds ). We appreciate the understanding of all our merchants.
Cheers
James
Ours are trickling through from April 22nd right now so there is nearly a 1 month delay with email notifications of transactions!
Can you just clear our email delay and start sending todays notifications, 1 month old ones arent much use and live support were crap.Matt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.
-
05-18-2004, 11:11 AM #32Junior Guru Wannabe
- Join Date
- Mar 2004
- Posts
- 45
Matt
I'm not sure what the exact problem is there...have you called our support line? I don't believe this is a problem across the board, but support should be able to resolve it for you.
Cheers
JamesJames Acker
Sales Executive
PaySystems Inc.
-
05-18-2004, 11:33 AM #33Web Hosting Master
- Join Date
- Nov 2003
- Location
- on the 'net
- Posts
- 1,187
Please provide details:
-what was wrong?
-how was it fixed?
-will paysystems reliably accept amex in the future?
-
05-18-2004, 11:59 AM #34Web Hosting Master
- Join Date
- Aug 2002
- Location
- London, UK
- Posts
- 9,039
Originally posted by jacker
Matt
I'm not sure what the exact problem is there...have you called our support line? I don't believe this is a problem across the board, but support should be able to resolve it for you.
Cheers
James
However they are coming through very slowly and not catching up (still 1 month in arrears). We dont even want these old notifications, just resuming of the new ones from today.
Yes, tried support - usual crap from them.Matt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.
-
05-18-2004, 01:53 PM #35Web Hosting Master
- Join Date
- Dec 2001
- Posts
- 1,372
Originally posted by jacker
Hey guys...
We have corrected the problem with AMEX. As of a few minutes ago, AMEX transactions will be processed without a problem (unless there is insufficient funds ). We appreciate the understanding of all our merchants.
Cheers
James
Please explain the problem. Please explain the resolution and safeguards now in place as a result of this fiasco.
Only then can we as your clients show understanding.
Simon
-
05-18-2004, 02:10 PM #36Web Hosting Master
- Join Date
- Jul 2002
- Posts
- 713
I can vouch for the email problem. We do not receive new orders, recurring transactions, or declined transactions. It appears that a few of the new orders and recurring transactions started coming in last week...but this is ridiculous. Also, I do not get any replies to tickets, even though live chat states that they were responded too.
Hockey is Life
-
05-18-2004, 03:24 PM #37Web Hosting Master
- Join Date
- Aug 2002
- Location
- London, UK
- Posts
- 9,039
Well we just got a load of emails for transactions dated 14th May, so it looks like they are trying to get back upto date.
Matt Wallis
United Communications Limited
High Performance Shared & Reseller | Managed VPS Cloud | Managed Dedicated
UK www.unitedhosting.co.uk | US www.unitedhosting.com | Since 1998.
-
05-18-2004, 04:07 PM #38ex-Aussie
- Join Date
- Aug 2000
- Location
- Tacoma, Washington
- Posts
- 9,576
Originally posted by UH-Matt
Well we just got a load of emails for transactions dated 14th May, so it looks like they are trying to get back upto date.
As for a full explanation I'd expect we've already had it - vague and incomplete.Former Webhost... now, just a guy.
-
05-18-2004, 07:54 PM #39Retired Moderator
- Join Date
- Jan 2003
- Posts
- 9,049
I just started receiving emails from 14th May onwards too. Their email system never did work properly. I used to have a problem too with their helpdesk. They claiming they replied and us never haven't gotten it. One fine day, the problem just resolve itself. Not sure what happened.
It will also help if we get emails on declined/ deleted customers. I never got a single one in my time with Paysystems.••• Like us on Facebook to qualify for discounts! •••
••• http://www.sprintserve.net •••
••• Offering: | Internap FCP Bandwidth! | Rebootless Kernel Updates! | Magento Optimized Hosting | Wordpress Hosting | •••
••• Services: | Managed Multiple Cores 64bit Servers | Server Management | •••
-
05-18-2004, 10:27 PM #40ex-Aussie
- Join Date
- Aug 2000
- Location
- Tacoma, Washington
- Posts
- 9,576
Originally posted by sprintserve
It will also help if we get emails on declined/ deleted customers. I never got a single one in my time with Paysystems.
At least it looks like Amex is starting to come through again now...Former Webhost... now, just a guy.
-
05-18-2004, 11:51 PM #41Web Hosting God
- Join Date
- Dec 2001
- Location
- Above The Clouds
- Posts
- 7,223
I agree, Greg. The deleted from database emails are vitally important to save major accounting legwork. We got the emails fine and they stopped around September last year.
██ Laurence Flynn @ HostNEXUS.com
██ Managed WordPress Hosting Solutions
██ Focused on speed. Obsessed with security.