I have done a search and read all the results, which suggest that Integrity Host is pretty bad. However, somebody showed me stats which prove that their uptime is close to flawless. So, what's the catch? Would appreciate all advise, thanks.
Now can you believe this? Tom (agent #5 --- he's a he!) just emailed me apologising and correcting some wrong info (wrong thread he linked me to) that he had provided me during our chat. How often fo you get support like that? PLEASE, big boss, let this dream be true.
they have several ebay auctions for unlimited accounts, $19.99 a month. Check it out; I called them even. Fulltime!!! How do they survive? Anyhow, I dont know much else but they seem to know what they are doing. Support is good with them.
Support is unparalleled (as far as my personal experiences are concerned). As I type these words, they are moving all my data from my old server to their server. But I do not wish to jump the gun, so will wait out for a couple of weeks before confirming the reality of this dream!
i am hosted with tomsyer which is apparently hand in hand with integerity. they have about 97% uptime (they guarantee 99 though) site seems to go down atleast 4 times a week (somtimes for a 15 minutes - somtimes longer) support takes an avg of 2-20 hours to reply.
Actually, at my company, the last time we experienced downtime was for a minor hard disk installation and migration a few months back. It took about 10 minutes. Prior to that, there was only a small interruption somewheres in 1998.
Why would a provider experience downtime on such a frequent basis?
Just a little update on the customer service aspect of Integrity Host. For the past week they have been trying to transfer my files (about 800mb) from my old host to their server. Frozen Hosting has continually timed out on them and they have been unsuccessful so far. However, it is amazing that they update me with the situation at least once every 16-24 hrs, usually at least twice in 1.5 days. I think Integrity Host outsources the customer service, and the support is online pretty much 24hrs and served by very efficient and friendly support.
Finally I decided to upload my backup file onto the new server and they just emailed me notifying that restoration is in progress. I cannot say for sure that their uptime is good or not since my sites are not yet effectively online, but their support is sure top notch. I have never had such speedy and reliable support before.
i'm thinking of getting them i'm just email aboout 25ppl which got that $20 planwith this "Hey can u tell me how good they are now i.e there uptime, there support, there server load, there real server specs which u can view under whm > server infomation and any thing else note worthy."
Originally posted by shimon i'm thinking of getting them i'm just email aboout 25ppl which got that $20 planwith this "Hey can u tell me how good they are now i.e there uptime, there support, there server load, there real server specs which u can view under whm > server infomation and any thing else note worthy."
I certainly don't mind people researching the reliability of our company, but the only place you could have obtained the contact information for 25 of our customers who purchased a certain hosting plan is by harvesting it from eBay. Please do not do this, as it is against eBay policy.
A little update: my sites have all been down since as early as noon yesterday 2 August 2004. Online help instructed me to open a support ticket but the ticket replies were totally thoughtless and redundant. Sites have been hosted on Integrity for months with no recent changes in DNS, but one of the support replies told me that my DNS was wrongly pointed and the other one told me to "please have patience" because my domains have yet to propagate (obviously just in response to the first agent's comments). Duh?
Anyway, I went online again and support #2 said that he has personallly forwarded my problem to the "advanced team". We'll see what they come up with.
Anybody else on 22.214.171.124 having problems also with logging into Cpanel and WHM? I think I am on server 11 and 12.
Edited to add: To be fair, for the record, I personally did not experience downtime in the past 2 months although one of my small resellers bailed out saying that the service is very erratic.
█•CirtexHosting•Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003 █•LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico █•HostV VPS•Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM █•We transfer your sites over quickly!•I eat penguins for breakfast ...
Thanks, I was also getting worried over the sale of the business. You seem to always be around... maybe I should have gone with Cirtex from the start, 2 years ago, when you guys just kicked off. Now I must try to recall why I did not take that decision... I think it had something to do with the limitation on add-on domains. Will check out your site, thanks again.
Just wanted to let everyone know, I have a site with integrity host (the 2 gig plan), and I havnt experienced any problems with it. I've had it for about a month or two. I contacted support once, and they responded within 24 hours. Theres no downtime that ive noticed, but I dont use my site more than a few times a week. For me I just wanted a cheap host that gave me a lot of bandwidth and data so I could mess around with things, but its just a personal site so I didnt need anything extremly reliable or with great service. For anyone looking for something similar, I'ld highly reccomend integrity host.
Well, I got some more information on this. Apparently server6 was hacked and in a general email, we were informed that our data was "successfully preserved".
This message is intended for all accounts on server6. This server was compromised by a person or group who had malicious intent to harm the server. The attacker was not interested in damaging the websites on the server, but only in setting up the server to be used as a weapon of internet warfare to launch DDOS attacks directed at others. Consequently we were able to lock down the server before it was used for harm, and we were able to successfully preserve your data. While we take all normal precautions to prevent such an attack, it impossible to eliminate all risk. Additionally, over the past week we have spent thousands of dollars upgrading our security measures. However, once a server has been compromised, the potential for future exploits is inevitable, so we have moved server6 to a new server. Some of you will be happy to know that this move will also fix the issues with RAID1 that we had on the old server6, as we have set up the new server6 with a standard backup drive instead. Here is the information for the NEW server6...
But I checked and found all my data gone, and technical support just responded with this: "We are sorry as server 6 has been killed there is no way the accounts can retreived. We are extremly sorry. You need to recreate the accounts from your local backup. Also please send a mail to sales with a email address so you can receive future notifications. Thank you."
Personally, I find that completely unacceptable. The email sent out to affected clients falsely claimed that our data was safe.
So your problems still continue to this day cyborg-cc... (I remember you older reports.)
Yes still having problems. The only reason I havnt moved yet is b/c I paid for this month already so I am going to use it. Going to move the end of this month. I am trying to save up for a dedicated server now.
1,243 x 3 mins equal to roughly 62 hours, or 2.5 days. IMHO reliable hosts should have at least 2-3 months stat for reference, two-day uptime is not very meaningful.
This is very true I never did know this. There uptimes are for only 2.5 days. They should have 100% uptime if it only looks at the past 2.5 days. That is pretty bad they can't keep the servers up 100% for 3 days. Is this just me or what? The best my server has ever down was 98%.
Guys I've mentioned this before on WHT, but I'll say it again. The server status page is meant to be a tool for our customers to see if their server is down--NOT for checking our historical uptime. Every time we change monitoring options in Servers Alive, or add/delete servers, etc, the service restarts and the stats are re-set. Additionally, we use a 5 second timeout which often shows a service down even if it's up. Most of the time if you see a number of about 99% or higher on our server stat page, the server itself has had 100% uptime. We do this as a precaution so we can investigate any potential issues often before they turn into outages.
Originally posted by Mark_TVI You expect people to believe this when you have your own current customers posting about how bad the downtime is?
I think people that read these forums are much smarter than that...
I guess only people who understand server monitoring will believe it. I'm not saying we have don't have downtime, I was clarifying two points:
1) The server status page is intended for our customers to use as a tool to see if their server is down when they are experiencing any type of problem. Again, NOT intended for a public record of historical uptime. Obviously we don't have to show any stats at all if we don't want to, but we do it because many of our customers appreciate it. By the way I'd like to see your own stat page since you're so adamant about the topic. I'd like to see if you also have 34 servers listed with three publicly monitored services and uptime stats for each of them.
2) The percentages (particularly when at or above 99% but below 100%) are not completely indicative of downtime. Since this is apparently too hard for you to believe, let me give you a few real-life examples by comparing our server status page to the actual uptime as monitored by the Planet. These are from the time of this post:
server007: status page shows 99.49% in the last 4.5 days, actual uptime is 11d 17h 01m
server009: status page shows 99.35% in the last 4.5 days, actual uptime is 39d 12h 29m
server011: status page shows 99.63% in the last 4.5 days, actual uptime is 22d 07h 29m
server016: status page shows 99.12% in the last 4.5 days, actual uptime is 81d 13h 03m
server017: status page shows 99.90% in the last 4.5 days, actual uptime is 30d 08h 21m
server027: status page shows 99.033% in the last 4.5 days, actual uptime is 7d 17h 29m
server029: status page shows 99.54% in the last 4.5 days, actual uptime is 37d 07h 47m
server031: status page shows 99.67% in the last 4.5 days, actual uptime is 17d 17h 07m
These are just a few illustrations that point out the discrepancy between monitoring methods, and hopefully clarify the way our status page works. Thanks!
That second column is telling your customer uptime, not current status. If that is not true uptime, it can be misleading as it specifically says "uptime". Not all customers are internet savvy nor should they have to read a disclaimer to explain that the uptime listed is not really uptime. Removing or rewording that column would take care of the issue of whether or not it is true uptime.
Simply because the server shows a specified number of days as being "up" does by no means validate that all services were working for that amount of time and sites were accessible. The earlier illustration I posted from your status page showed DNS was down, I'd say that server was inaccessible even though the box itself was still running.
Originally posted by Matt If this is the case then you need to remove the word "uptime" from the results:
I think where it would be misleading is if the server status page showed an uptime higher than the actual server uptime, however it shows uptimes lower than the actual. These would essentially be a minimum uptime. We've never had a customer complaint about the way we monitor the servers on their public page. The only people who don't seem to like it is our competitors and other people on WHT who don't host with us. The few people who are complaining about uptime on WHT are complaining about the uptime itself and not the format of our status page. You do bring up a good point though--it is always good to avoid confusion, so I will take a look at revising the page to avoid this issue.
Originally posted by Mark_TVI Simply because the server shows a specified number of days as being "up" does by no means validate that all services were working for that amount of time and sites were accessible. The earlier illustration I posted from your status page showed DNS was down, I'd say that server was inaccessible even though the box itself was still running.
Like I said before it's a 5 second timeout, so your assumption that the service was inaccessible could be true in some cases, but is not true in all cases. On a shared server the DNS check could timeout due to heavy activity, or Servers Alive might have caught it during a service restart. Mark since you seem to be an expert in the issue, and are so keen on analyzing my status page, please post a link to your own status page so we can all see how it's supposed to be done.
Originally posted by drmaximus BIG question: where is Fantastico on the new 126.96.36.199 server? We used to have it before Server6 was killed and I am sure we all expect it to be made available on the new server.
drmaximus, Fantastico is installed on the new Server 6. I will make sure there's no issues and that you can see it from your account. Please use our regular support contact methods for support requests, as we do not always read this forum. Thanks!
I have a plan with integrityhost, and the email been down for some hours now. Online live chat know NOTHING. "Sorry, a senior tech will get this solved soon" I swear on my dead father that is all the support I ever got from the suport team with this company. I remeber the day server22 was hacked, I found out about it at 6:45am, and It wasnt till 10am till i sent a support ticket that they actually started doing someting about it. Then it took them 48 hours to restore the services, all my prefrences were lost on the Lpanel then and 2 of my customers left. The server I am on is down almost 4 times a week. I am happy I have few sites there, most of my sites is with Hostony UK and those guys are alwz up. I never even used the support they have except once. I am moving to another dedicated with them soon. gotta back up what I have on Integrityserver before another fool buy the company!
those who want to host with integrityhost, do yourself a favor and host on a dial-up computer from your home, you might not notice much diffrence!