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  1. #1
    Join Date
    Oct 2003
    Posts
    197

    DNS problem - help needed

    I've created an account using CPanel so that I can host a website on it. the domain name is cluboholic.net. Right now I can access the site using http://cluboholic.net but not using http://www.cluboholic.net.

    I've checked /var/named/cluboholic.net.db
    and it does contain the line:
    www 14400 IN CNAME cluboholic.net

    shouldn't that be sufficient?

  2. #2
    well make sure that the DNS enrty is:

    www 14400 IN CNAME cluboholic.net.

    notice the period at the end of cluboholic.net. This happens quite frequently, and if the period is not there....it will not resolve.
    Mark - Owner/Lead Designer
    avidInteractive
    Lead vocalist for Circle7: Circle7 on MTV

  3. #3
    Join Date
    Apr 2004
    Posts
    338
    Seems to be working now.

  4. #4
    Join Date
    Oct 2003
    Posts
    197
    these are the entries for domain cluboholic.com. its now accessible via http://cluboholic.com but can't get to it using http://www.cluboholic.com

    ; Zone File for cluboholic.com
    $TTL 14400
    @ 14440 IN SOA p4. kyriakos.cluboholic.com. (
    2004050602
    14400
    7200
    3600000
    86400
    )

    cluboholic.com. 14400 IN NS p4.
    cluboholic.com. 14400 IN NS 66.79.160.3.
    cluboholic.com. 14400 IN NS 66.79.160.4.

    cluboholic.com. 14400 IN A 65.75.189.60

    localhost.cluboholic.com. 14400 IN A 127.0.0.1

    cluboholic.com. 14400 IN MX 0 cluboholic.com.

    mail 14400 IN CNAME cluboholic.com.
    www 14400 IN CNAME cluboholic.com.
    ftp 14400 IN CNAME cluboholic.com.

  5. #5
    kyriakos, I'm seeing it just fine.

    If this is still down for you, then chances are your ISP cached this url while it was not resolving, causing it to appear down, until they clear their cache.

    Unfortunately, that could take hours, or even days.
    Mark - Owner/Lead Designer
    avidInteractive
    Lead vocalist for Circle7: Circle7 on MTV

  6. #6
    Join Date
    Oct 2003
    Posts
    197
    sorry for bringing this back but totally weird things seem to be going on. sometimes www. works sometimes it doesn't while without the www. it always works.

    [email protected] [/var/named]# more cluboholic.com.db
    ; Modified by Web Host Manager
    ; Zone File for cluboholic.com
    $TTL 14400
    @ 14440 IN SOA p4. kyriakos.cluboholic.com. (
    2004050602
    14400
    7200
    3600000
    86400
    )

    cluboholic.com. 14400 IN NS p4.
    cluboholic.com. 14400 IN NS 66.79.160.3.
    cluboholic.com. 14400 IN NS 66.79.160.4.

    cluboholic.com. 14400 IN A 65.75.189.60

    localhost.cluboholic.com. 14400 IN A 127.0.0.1

    cluboholic.com. 14400 IN MX 0 cluboholic.com.

    mail 14400 IN CNAME cluboholic.com.
    www 14400 IN CNAME cluboholic.com.
    ftp 14400 IN CNAME cluboholic.com.
    [F:\]nslookup www.cluboholic.com
    *** Default servers are not available
    Server: UnKnown
    Address: 192.168.5.101

    *** UnKnown can't find www.cluboholic.com: Server failed



    [F:\]nslookup cluboholic.com
    *** Default servers are not available
    Server: UnKnown
    Address: 192.168.5.101

    Non-authoritative answer:
    Name: cluboholic.com
    Address: 65.75.189.60



    I have changed the hostname from image to s1.ktorides.com but I can't see how can that interfere since there's no reference of it in cluboholic.com.db.

  7. #7
    Join Date
    Mar 2003
    Location
    Edmonton, AB Canada
    Posts
    884
    you could lower the TTL so the changes take effect instantly
    Ben S.

  8. #8
    Join Date
    Oct 2003
    Posts
    197
    but I've not made any changes

  9. #9
    Join Date
    Mar 2003
    Location
    Edmonton, AB Canada
    Posts
    884
    omega# host cluboholic.net
    cluboholic.net has address 65.75.189.60
    omega# host www.cluboholic.net
    www.cluboholic.net is an alias for cluboholic.net.
    cluboholic.net has address 65.75.189.60

    It looks fine to me right now, and the site is accesible.
    Ben S.

  10. #10
    Join Date
    Oct 2003
    Posts
    197
    www.cluboholic.net is fine now. its www.cluboholic.com that doesn't seem to work

  11. #11
    Join Date
    Mar 2003
    Location
    Edmonton, AB Canada
    Posts
    884
    omega# host www.cluboholic.com
    www.cluboholic.com is an alias for cluboholic.com.
    cluboholic.com has address 65.75.189.60
    Ben S.

  12. #12
    Join Date
    Oct 2003
    Posts
    197
    I am still having this problem. Right now www.cluboholic.com is not accessible from my provider (doesn't resolve) and another local provider while www.cluboholic.net resolves fine. I made sure they both have identical dns entries and that the registrar points to exactly the same places but still no luck. dnsstuff.com reports that everything is fine. What is even more weird is that the .com domain sometimes does resolve for a few hours and then doesn't again. The original configuration was made via CPANEL with cluboholic.net being the primary domain for the account and then cluboholic.com being added as an addon domain. If it wasn't for another provider to give the same results I would have concluded that my ISP has having trouble with his DNS server but it doesn't seem to be the case. Can anyone help me with this? I can provide the info from my server if required.
    Thanks

  13. #13
    Join Date
    Jan 2004
    Posts
    445
    Both working from here.

  14. #14
    ISPs cache the name server records for domain names. Most ISPs have several DNS servers for load balancing. Sometimes some of the ISPs name servers have an old NS record for your domain while others might have the new NS record. Thus you might find that sometimes you can see the site and sometimes you can't. You just have to wait the 24 - 72 hours it can take for name server propagation and for your ISP's out of date name servers to update their cache.

  15. #15
    Join Date
    Apr 2004
    Posts
    338
    You just have to wait the 24 - 72 hours it can take for name server propagation and for your ISP's out of date name servers to update their cache.
    Its been almost a month now since he has had these troubles.

    kyriakos, they are both working fine for me. Wish I could offer some advice.

  16. #16
    Join Date
    Jan 2004
    Posts
    445
    You might want someone to look at your setup as the following:
    http://dnsreport.com/tools/dnsreport...=clubholic.net shows that your name servers are likely mis-configured.

  17. #17
    oic - hehe

    see:
    http://www.dnsreport.com/tools/dnsre...cluboholic.com
    and
    http://www.dnsreport.com/tools/dnsre...cluboholic.net

    The NS records for the domains are IP numbers.

    ; <<>> DiG 9.2.1 <<>> cluboholic.net
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 42162
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 3, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;cluboholic.net. IN A

    ;; ANSWER SECTION:
    cluboholic.net. 14400 IN A 65.75.189.60

    ;; AUTHORITY SECTION:
    cluboholic.net. 14400 IN NS 65.75.189.61.
    cluboholic.net. 14400 IN NS 66.79.160.4.
    cluboholic.net. 14400 IN NS 65.75.189.60.

    ;; Query time: 130 msec
    ;; SERVER: 127.0.0.1#53(127.0.0.1)
    ;; WHEN: Sun Jun 6 16:19:23 2004
    ;; MSG SIZE rcvd: 125

    ; <<>> DiG 9.2.1 <<>> cluboholic.com
    ;; global options: printcmd
    ;; Got answer:
    ;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 50882
    ;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 3, ADDITIONAL: 0

    ;; QUESTION SECTION:
    ;cluboholic.com. IN A

    ;; ANSWER SECTION:
    cluboholic.com. 14400 IN A 65.75.189.60

    ;; AUTHORITY SECTION:
    cluboholic.com. 14400 IN NS p4.
    cluboholic.com. 14400 IN NS 66.79.160.3.
    cluboholic.com. 14400 IN NS 66.79.160.4.

  18. #18
    Join Date
    Oct 2003
    Posts
    197
    ok from what I can see there's a lot of problems with the setup. I've had no prior experience with DNS setup and everything seems confusing the least.. could someone check the report from dnsreports and tell me where should i start looking first?

  19. #19
    Join Date
    Jan 2004
    Posts
    445
    As freakysid posted the name servers need to be associated with a domain name instead of IP addresses.

  20. #20
    Join Date
    Oct 2003
    Posts
    197
    ok I believe I fixed that problem. another 10 to go..

  21. #21
    Join Date
    Oct 2003
    Posts
    197
    I am still having DNS problems sporadically. Right now I cannot access http://www.cluboholic.com from my ISP. DNSReport.com doesn't show any obvious problems. I believe this might have happened because one of the DNS servers was down when the ISP was refreshing its DNS cache. Is there anything I can do about this or I will have to wait for them to update again? what values should I change to make it update more frequently.

  22. #22
    Join Date
    Jan 2004
    Posts
    445
    Your SOA record looks incorrect according to:
    http://dnsreport.com/tools/dnsreport...cluboholic.com

  23. #23
    Join Date
    Oct 2003
    Posts
    197
    the same appears to be true for cluboholic.net but www.cluboholic.net is always accessible even when .com is not.

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