I had previously transferred domains out of Easyspace to Onlinenic and used Onlinenic to change namservers, However the domains were still within my control panel at Easyspace.
Easyspace sent me a renewal which i duly paid as i have other domain names with them. Easyspace then requested that i make them the registrar to the domains that I just renewed. this sent up alarm bells I did not answer the email but checked my onlinenic control and there they were! But now Easyspace have transfered them without my permission.
Frankly, Easyspace are about as bad as it gets. Try getting support when you need it for example... maybe someone will stop by and answer your "question" (their term) the day after, via a cut and paste job that tells you nothing.
If you are unlucky enough to host there and they also control your domain name... try pointing that domain name to a differnet host. Yes, they chop their hosting services to you instantly, guaranteeing at least 24 hours downtime. This is regardless of how long you have paid for hosting for.
I could go on, but you get the idea of what you are dealing with... and from the sound of it you already know.
In your situation I would approach the registration authority for the domain name type with a formal complaint. If it's a .co.uk for example, call Nominet straight away.
Also call Onlinenic and ask them what is going on. Explain that they had no authority to transfer and see what they say.
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I threatened Easyspace if they did not rectify the matter I will post to Web hosting Forum and set up a dedicated web site.
That must have done the trick!
"The reason for this is that our system does not correctly detect when a domain's registration has been transferred away. Unfortunately because of this it it sends out renewal reminders because the domain is still listed in our database as being one of our own.
We are sorry for the inconvenience and will of course refund for any unnecessary payments. I have refunded £21.15 to the card used to make the payment"
The reason for this is that our system does not correctly detect when a domain's registration has been transferred away. Unfortunately because of this it it sends out renewal reminders because the domain is still listed in our database as being one of our own.
Eh?! They do receive notice of every domain transfer request. There's no reason they wouldn't know if a domain had transferred away.
The only thing they may not tell is if you've changed your nameserver settings to point to another provider without going through their tech support.