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Thread: modernbill/auth.net problem
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05-04-2004, 09:45 AM #1Junior Guru
- Join Date
- Jun 2003
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- 222
modernbill/auth.net problem
Can anyone help me with an Auth.net/Modernbill problem. I've spent the last few weeks messing around with Modernbill, and I have a fairly good idea of how to accomplsih most of the crucial tasks here, but this billing system is killing me. I'm coming from Clientexec which is much easier, but I really want to use Modernbill (it seems like a much more advanced program). Anyway, I've done just about everything. . . created my trasaction key, turned auth.net on, etc. Here's my process: I complete a mock transaction with my own cc (i created a $1 package for test purposes) via the online order form. The mock client account is successfully created. I then activate the client. Next, I encrypt the cc. When I'm done, I select generate invoices, then generate batch, then run batch . . . but nothing. The invoice does initially post as unpaid within Modernbill, and when I process it, it does (within Modernbill at least) post as paid. However, I never receive any receipt from Auth.net and the transaction does not post to Auth.net (i know because I check the Auth.net virtual terminal for verification). Any ideas where I'm going wrong? This is really driving me crazy. Also, the receipt that I receive does not contain the actual info, if that helps any. Instead, it contains Welcome %%FULLNAME%%!, etc. Someone please help!!!!!!!!!!!!!! Itried Modernbill for assistance but they're support seems to be very slow.
Hurricom Interactive
http://hurricom.net
Powerful Web Solutions for Small Businesses
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05-04-2004, 06:00 PM #2Junior Guru
- Join Date
- Jun 2003
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- 222
Anyone have any ideas?
Hurricom Interactive
http://hurricom.net
Powerful Web Solutions for Small Businesses
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05-05-2004, 12:10 AM #3Newbie
- Join Date
- Mar 2004
- Posts
- 12
support at MB has seemed to be a bit slow. I just purchased about a week ago, and have had similar 'fun' experiences. Who is your merchant provider for auth.net? I went with Chris & CDG and just today have all desired card types up and running fine. All my transactions are working fine, but I have everything in test mode so I can't check actual reports on auth.net. The emails DO come through though.
As far as the variable parsing, I ran across a lot of similar problems on the modernsupport boards today. I would do a search there. Some people recommended turning the parse SQL (or whatever it was) option on.
Good luck.
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05-05-2004, 09:45 AM #4Aspiring Evangelist
- Join Date
- Oct 2000
- Location
- New York
- Posts
- 381
Make sure that you have Curl installed on your server:
http://manual.modernbill.com/adminhe...cURL_Setup.htm
Also, make sure you have authorize.net and MB set up correctly. Follow the instructions at:
http://manual.modernbill.com/adminhe...horize.net.htmAlex B.