Results 1 to 8 of 8

Thread: Money Back

  1. #1

    Money Back

    Every one experienced with requesting and getting a Money Back Guarantee from a host?
    Do you have to explain the reasons you want that?
    How does it works? They refill with the wasted $ your credit card?

    Please help.. Thank you..

  2. #2
    Join Date
    Mar 2004
    San Diego, CA
    Everyone's terms are different. Their refund policy should be explained in their Terms of Service or Service Level Agreement.

  3. #3
    Some money back guarantees are righteous and fair, others are slimy sales tactics.

  4. #4
    Join Date
    Nov 2002
    Well, I can answer your question from the other point of the fence:

    Depending on the host, there are different conditions you must meet to qualify the refund. Some hosts will not refund your purchase if you've used a certain amount of resources while others will refund you as long as you haven't violated their ToS.

    The best thing to do, is carefully read the ToS/AUP of your prospective host before buying so that you know what you're getting into.

    (and yes, usually the money is just credited back to the CC)

  5. #5
    we refund payment if client didnt violated our tos/aup

    if he made any damage by sending spam etc - account is closed without refund -
    Pro hosting solutions since april 2003.

  6. #6
    Join Date
    Mar 2000
    San Antonio, Texas
    I do not see how this question can be answered fairly as it depends. Each and every host should have a terms of service in place and it should explain their policy.
    If you do not see a terms page I would suggest looking elsewhere for a host as *most* usually offer some sort of guarantee. - Quality Web Hosting - Under A Gig! - Since 1999

  7. #7

    Each company has their own money back / refund policy.

    I know for our parent company has a 30-day money back guarantee where zero reasons have to be given for the request.

    We call it complete satisfaction; and you could cancel because the weather was too cold or too hot in your area ;-)

    Thank you.
    Peter M. Abraham
    LinkedIn Profile

  8. #8
    Join Date
    May 2004
    Mountain View, CA
    Sometimes it has less to do with keeping the money, than with the additional money lost due to credit card transactions.

    I know every time we process a refund, at least 5 dollars goes to the Visa company. For a host that charges just a few bucks a month, this would be a big loss.

    My company does a prorated refund system (ie: refund minus the time used). Only on our super cheap specials with year long commitments do we not allow a refund.
    DreamLogic Cult Film and Music Reviews
    STOPware - Visitor Management solutoins

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts