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  1. #1
    Join Date
    Aug 2003
    Location
    WNY
    Posts
    27

    Question I know AOL is retarded, but....

    Do I have to worry about this?

    (RLY:BD) http://postmaster.aol.com/guidelines/bulk_email.html The mail server you are using to send mail to AOL has been identified as a source of spam. If you believe this message is in error, please have your mail administrator contact AOL at 888-212-5537.
    It came back to my main account when I tried to send an e-mail... I am the only one that has an e-mail address set up there, and I certainly don't send spam from it... This is the first time I've ever tried to e-mail someone in AOL though.

  2. #2
    i have no idea man

  3. #3
    Join Date
    Jun 2003
    Location
    Nova Scotia, Canada
    Posts
    4,126

    Re: I know AOL is retarded, but....

    Contact your provider (who controls the IP's), and ask them. I have a feeling they will have a cut-and-paste answer ready and waiting.

    It is not neccesarily your mail server that is blacklisted.


    Simon

  4. #4
    Join Date
    Nov 2003
    Location
    Orange County, CA
    Posts
    1,182

    Re: Re: I know AOL is retarded, but....

    (Nevermind...)
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  5. #5
    Join Date
    Aug 2002
    Location
    Atlanta, GA
    Posts
    1,114
    It could be a number of things.

    1. You IP could be banned or in a spam list
    2. You may not have reverse DNS or PTR setup for your domain or mail server.

    In the case of number 2 ask your host to add a reverse DNS or PTR record for you. AOL has been blocking or bouncing most host that do not have these in place.
    SiteSouth
    Atlanta, GA and Las Vegas, NV. Colocation

  6. #6
    I would recomend calling AOL.... There have special department just dealing with spam and other similar related issues....Back in the day when i was using aol i got the similar message i called aol and they asked me to send the email to TOS and from there i dont know what happened....

    Anyways...Good Luck

  7. #7
    Join Date
    Mar 2003
    Location
    VA
    Posts
    640
    You really have only 2 options here:

    1) Emailing postmaster@aol.com and explaining what is going on.
    2) Calling them and talking to their reps.

    I personally think both will give you nothing but BS but, you are welcome to try and see how far you get.

    Good Luck.

  8. #8
    Join Date
    Apr 2003
    Location
    San Francisco, CA
    Posts
    428
    2. You may not have reverse DNS or PTR setup for your domain or mail server.
    I bet this is it.
    Hostito, Inc. - Web Hosting & Reseller Plans
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  9. #9
    Join Date
    Aug 2003
    Location
    WNY
    Posts
    27
    As I am the "host", can someone explain thereverse DNS and PTR a little more thouroughly? I see PTR in the Record type while in Zone Editing, but have no idea what it is.

    Thanks for all the input thus far.

  10. #10
    Join Date
    Apr 2003
    Location
    San Francisco, CA
    Posts
    428
    Contact your Data Center and ask them to reverse map the IP for your server to the server name. This way when you send email, and other email servers test to see if the IP lookup matches the name lookup (spam protection), your server check out as valid
    Hostito, Inc. - Web Hosting & Reseller Plans
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  11. #11
    Join Date
    Apr 2003
    Location
    San Francisco, CA
    Posts
    428
    BTW, I just found out about this, it is great!

    http://postmaster.aol.com/tools/fbl.html

    I signed up for this, and I found out that one of my users had a default forwarder going to AOL and he was complaining about SPAM and it was giving our server bad scores. We now talked to the customer and we seem to be complaint free for now. It is great, hopefully more ISPs start using it
    Hostito, Inc. - Web Hosting & Reseller Plans
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    [email protected] - 1 888 467 8486

  12. #12
    I believe AOL keeps this in their database for 12 hours, and if their or no futher issues they remove the ip/mailserver in question.
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  13. #13
    Join Date
    Apr 2003
    Location
    San Francisco, CA
    Posts
    428
    Well the sys admin I spoke to said this:

    > One last set of question, I promise to go away after that Should I > submit my IPs periodically or are they set there for good?

    your good, assuming your IPs and FBL email don't change...

    > Will I need to update my info? Could I later on?

    you could add new whitelists and FBLs on the web, but you'd have get our helpdesk at 888.212.5537 to remove the old one.... or to update anything...
    So it sounds like this is for good. It also looks promising, I already caught one user this morning, no more complaints from him

    Hostito, Inc. - Web Hosting & Reseller Plans
    http://www.hostito.com
    [email protected] - 1 888 467 8486

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