REPLY FROM STREAMLINENET:
We are so sorry to see this account from a customer. Please contact us via: firstname.lastname@example.org
and we will look in to issuing this refund straight away.
Just to keep this is proportion. We sign up thousands of new customers each day and pride ourselves on offer very good hosting at the very lowest prices. 99.9% of our customers are happy, however for some reason a few slip thought to net and therefore we have now made it company practice to search the internet every month looking for any customers who have had problems contacting us for any reason and making sure that we satisfy them as best we can.
The Trial User account is designed to allow customers a chance to test our service before they commit their money. This is NOT a way to sly money out of people. It is totally free for 3 months and at any point you can cancel it within the 3 months and incur no cost at all. Even if the 3 months expire and a customer gets billed, if they contact us and we can see that they have never used the service then we will refund the entire amount.
This is 3 months of hosting for free and 99.9% of our customers think its great and either test it, decide its not for them and cancel or they upgrade and continue with the service.
It is so frustrating for us when we see these negative comments and hope that we can resolve these matters ASAP.
STREAMLINE.NET (the home of good value web hosting)