Page 1 of 2 12 LastLast
Results 1 to 40 of 46
  1. #1

    STREAMLINENET - stay away from them

    Hi,

    I realy regret that I haven't made a serch over the internet before entering in contact with Streamlinenet.

    I've signed up only for a FREE TRIAL couple a months ago and I registered one domain with them. I canceled the tral account after couple a days. (I've asked for a confirmation e-mail that I received and still keep). However with the domain is an entire story... I've asked to be transfered. They made everything not to do it (like entering wrong IPs and nameservers in the whois, not answering e-mails). They never answered the phone... Today, big shock - I found a 65 GBP charge in my account from Streamlinenet.

    STAY AS FAR AS YOU CAN FRON THEASE GUYS. The same guys are behind the UK sites GOHOSTING, 3STEPHOSTING.
      0 Not allowed!

  2. #2
    Join Date
    Jul 2003
    Location
    Liverpool, England, UK.
    Posts
    2,561
    Seems they make a habit of ripping people off - http://www.webhostingtalk.com/showth...hreadid=267569
    Xcellweb.net - Quality Web Solutions That Work!
    █ Web Hosting | Web Servers | Shoutcast | Domain Names

    Providing High Quality Web Solutions Since July 2002!
    5sterling.com & 9dollars.us - No-frills budget web hosting, VPS, shoutcast and domain names!
      0 Not allowed!

  3. #3
    Join Date
    Nov 2003
    Location
    Dallas, Texas USA
    Posts
    61
    Wow.. sorry to hear the bad news.

    Have you found a new provider yet?
      0 Not allowed!

  4. #4

    REPLY FROM STREAMLINENET

    REPLY FROM STREAMLINENET:

    We are so sorry to see this account from a customer. Please contact us via: [email protected] and we will look in to issuing this refund straight away.

    Just to keep this is proportion. We sign up thousands of new customers each day and pride ourselves on offer very good hosting at the very lowest prices. 99.9% of our customers are happy, however for some reason a few slip thought to net and therefore we have now made it company practice to search the internet every month looking for any customers who have had problems contacting us for any reason and making sure that we satisfy them as best we can.

    The Trial User account is designed to allow customers a chance to test our service before they commit their money. This is NOT a way to sly money out of people. It is totally free for 3 months and at any point you can cancel it within the 3 months and incur no cost at all. Even if the 3 months expire and a customer gets billed, if they contact us and we can see that they have never used the service then we will refund the entire amount.

    This is 3 months of hosting for free and 99.9% of our customers think its great and either test it, decide its not for them and cancel or they upgrade and continue with the service.

    It is so frustrating for us when we see these negative comments and hope that we can resolve these matters ASAP.

    Kind Regards,
    STREAMLINE.NET (the home of good value web hosting)
      0 Not allowed!

  5. #5
    Join Date
    Jul 2003
    Location
    Liverpool, England, UK.
    Posts
    2,561
    We sign up thousands of new customers each day


    LOL! I doubt that very much, your not exactly 1and1. Maybe 1and1 wannabes from the complaints about them posted here on WHT but certainly not in either reputation or numbers of clients. Can you really trust a company that responds to a complaint with a lie?

    I would not touch them with a bargepole after seeing this and the other thread
    Xcellweb.net - Quality Web Solutions That Work!
    █ Web Hosting | Web Servers | Shoutcast | Domain Names

    Providing High Quality Web Solutions Since July 2002!
    5sterling.com & 9dollars.us - No-frills budget web hosting, VPS, shoutcast and domain names!
      0 Not allowed!

  6. #6
    Join Date
    Apr 2004
    Location
    Philadelphia
    Posts
    95
    Well maybe we should see if these cusomters get refunds before we make any judgement maybe this was just a misunderstanding.
    Charles R. Wieland
    Chief Technical Officer
    Phima Group, LLC
    http://www.phimagroup.com
      0 Not allowed!

  7. #7
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    Thousands of customers a day? 99.9% of people are satisfied?

    Someone's plucking figures from the sky. No offence
    Olly | INX-Gaming
    Call of Duty 4 hosting
      0 Not allowed!

  8. #8
    Join Date
    Oct 2003
    Location
    Brisbane, Australia
    Posts
    12
    this seems to be a new webhost tactic... and its a lame one at that
    Liam Teeboon
      0 Not allowed!

  9. #9
    Join Date
    Oct 2003
    Location
    Brisbane, Australia
    Posts
    12
    this seems to be a new webhost tactic... and its a lame one at that
    Liam Teeboon
      0 Not allowed!

  10. #10
    Join Date
    Jun 2003
    Location
    FT Worth, TX
    Posts
    5,098
    When he says a few thousand a day he most likely means a few every few months. Its at least what I thought when I read this because i've never even heard of this company.
    Kerry Jones
      0 Not allowed!

  11. #11
    Join Date
    Jan 2002
    Location
    Quebec, Canada
    Posts
    465
    I fairly doubt that you guys sign up thousands of new customers each day... Not to mention you are just a year old.

    Unrealistic numbers of sign ups.
    PierreB - Montreal
      0 Not allowed!

  12. #12
    Join Date
    Jul 2003
    Location
    Goleta, CA
    Posts
    5,550
    Yawn more of the same. Perhaps people need to start paying more for service.
    Patron: I'd like my free lunch please.
    Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
    Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
    Cafe Owner: Is our lawyer still working pro bono?
      0 Not allowed!

  13. #13
    Join Date
    Nov 2001
    Posts
    5,383

    Re: REPLY FROM STREAMLINENET

    Originally posted by STREAMLINENET
    REPLY FROM STREAMLINENET:

    We sign up thousands of new customers each day
    You made my day
    Clustered Hosting With Continuous Data Protection (CDP)
    http://www.solidinternet.com
    8 Years of hosting excellence!
      0 Not allowed!

  14. #14

    Correction

    Hi Guys,

    Thanks for responding. Sorry my mistake we sign up thousands of new customers per month, around 50 per day, really sorry for this.

    Yes I am a real person responding, my name is Andrew Dollamore the founder of StreamlineNet.

    Even though I've been involved in the internet industry for some time I'm fairly new to the hosting forums!

    Please let me know if you have any further questions?

    Kind Regards,
    Andrew Dollamore.
      0 Not allowed!

  15. #15
    50x30=1500
      0 Not allowed!

  16. #16
    Streamline, how is FastHosts these days? Are you still on their reseller package?
    Charlie Fletcher, Business Development Manager
    http://www.beamhost.co.uk | Affiliate Program
    VPS Specialist - A WebHost You Can Trust!
    contact me for details on a discount
      0 Not allowed!

  17. #17

    OK

    We use Fasthosts for all of domains on Winows and for a few on Linux. They are great (If you can get round the £60 for My SQL bit!).
      0 Not allowed!

  18. #18
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    You must be one of the most successful reseller's I've ever come across.

    I'd beg to differ they are "great". Having used them in the past- and have clients come to me using them, they are plain awful.

    Constantly, hourly server crashes, frequent downtime, ASP just does not work. Considering most clients use mysql these days on a linux platform, I find this incredibly fishy.
    Olly | INX-Gaming
    Call of Duty 4 hosting
      0 Not allowed!

  19. #19
    We do not only use Fasthosts. We also Co-locate and are about to do so for My SQL.
      0 Not allowed!

  20. #20
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    No offence, but if you are co-locating your own machines (your col-location phrase regarding my sql baffles me), why are you using Fasthosts?
    Olly | INX-Gaming
    Call of Duty 4 hosting
      0 Not allowed!

  21. #21
    Costs and Windows support.
      0 Not allowed!

  22. #22
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    If you are signing up 50 customers a day, surely you could afford to buy your own Windows box and co-locate that, rather than offer the Fasthosts service, without a decent control panel for your customer, and the previously mentioned poor service. I know if I had 50 new customers a day, I'd be buying a new server a week.

    Also, considering the fact Fasthosts DO cap what you use, I find it hard to believe your signups, once again.

    If you are getting 50 new signups a day, and you put only 10% of these on Fasthosts, that means in the last year, you have put approximately just under 2000 domains on their system. FOr arguments sake we are probably looking at two dual xeon's worth to host these. So we are talking a minimum £3,000 worth of equipment, not to mention Staff, power, bandwidth, the whole other costs. Their return? £50 / month on your reseller account.

    I'm sorry, but this just does not give.
    Olly | INX-Gaming
    Call of Duty 4 hosting
      0 Not allowed!

  23. #23
    Hi STREAMLINENET,

    I saw your website (streamline.net) and thought I'd have a look on here, I was VERY interested in your dedicated servers, could you contact me off the message boards (you should be able to email or private message me).

    Cheers.
      0 Not allowed!

  24. #24
    They must have changed since you used them. We host well over 6000 domains with them and find the service to be excellent.
      0 Not allowed!

  25. #25
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    For £50 a month? :/
    Olly | INX-Gaming
    Call of Duty 4 hosting
      0 Not allowed!

  26. #26
    Jim - Sent you a PM
      0 Not allowed!

  27. #27
    We do not pay £50. We have a different arrangement. I don't mind stating our supplier(s). However I would prefer to keep our arrangement and costs confidential.
      0 Not allowed!

  28. #28
    I had a nightmare time with streamline

    All was fine until it came to restoring my large forum database and they provided no help at all...all the fixes for restoring large databases couldnt be completed because they wouldnt make any little temp changes to their servers

    I talked in detail when i first approached them about my worries in swapping my forum database over and was told their experts would be on hand if i ran into any difficuties

    rubbish ..i was given no support just blunt messages saying

    Thanks for your query.

    Unfortunately we do not provide this service.

    Ive dealt with a lot of hosts over the years but i have never ever encountered any company like this..i was horrified

    Alan

    they wouldnt even move a file from folder to folder which i thought was disgusting
      0 Not allowed!

  29. #29

    Why bother?

    Would Andrew care to discuss why Derby Local Trading Standards visited him following complaints about Streamlinenet? Or why so many people have been trying to get their money back from his company and not getting prompt help? Or why they don't answer the phone? I could go on and on about this firm. Frankly, the amount of complaints on a number of messageboards bears testament to the level of service this company delivers.
      0 Not allowed!

  30. #30

    Thumbs up ABOUT STREAMLINENET.CO.UK

    Well honestly people, I really don't believe people are bad mouthing streamlinenet.co.uk!

    I absloutely adore streamlinenet for their prices and how they offer unlimited bandwidth and space. And if they can't provide you with this then they offer you your refund back to them.

    I've been with them oo-for nearly one year and only found a small
    time which my site wasn't availible. 99.9% uptime is right.

    I still host my site with streamlinenet.co.uk and strongly recommend anyone strongly to streamlinenet.co.uk basically
    of their excellent pirce they offer, speediness in sending reponse
    back to customer for support and how they run their
    site.

    Keep going streamline.co.uk!

    Oliver.
      0 Not allowed!

  31. #31
    Well, they certainly have funding to advertise alot, they've been on Adwords for some competative keywords in top positions for months.
      0 Not allowed!

  32. #32
    Join Date
    Jul 2002
    Location
    Tasmania, Australia
    Posts
    34,647

    Re: ABOUT STREAMLINENET.CO.UK

    Originally posted by m00fgs00
    Well honestly people, I really don't believe people are bad mouthing streamlinenet.co.uk!

    I absloutely adore streamlinenet for their prices and how they offer unlimited bandwidth and space. And if they can't provide you with this then they offer you your refund back to them.

    I've been with them oo-for nearly one year and only found a small
    time which my site wasn't availible. 99.9% uptime is right.

    I still host my site with streamlinenet.co.uk and strongly recommend anyone strongly to streamlinenet.co.uk basically
    of their excellent pirce they offer, speediness in sending reponse
    back to customer for support and how they run their
    site.

    Keep going streamline.co.uk!

    Oliver.
    You wouldn't happen to be the same Oliver who works for streamline would you?
    If you donít like the road youíre walking on, start paving a new one.
      0 Not allowed!

  33. #33
    Join Date
    Jun 2004
    Posts
    78
    Yea, I noticed that too.

    An appraisal from a first poster....hmmm....

      0 Not allowed!

  34. #34
    Join Date
    Aug 2002
    Location
    The People's Republic of Poolking
    Posts
    345
    Guys you are mixing the 2 companies up, the co.uk is a legitimate merchant account site run by Royal Bank Of Scotland and do not do hosting.

    That is why I thought it strange when I came across this thread.
      0 Not allowed!

  35. #35
    Join Date
    Jul 2002
    Location
    Tasmania, Australia
    Posts
    34,647
    Maybe time you took another look http://streamlinenet.co.uk/
    If you donít like the road youíre walking on, start paving a new one.
      0 Not allowed!

  36. #36

    Re: Re: ABOUT STREAMLINENET.CO.UK

    Originally posted by anon-e-mouse
    You wouldn't happen to be the same Oliver who works for streamline would you?
    Wow mouse - you don't let anyone have any fun, do you?
      0 Not allowed!

  37. #37
    Join Date
    Oct 2002
    Location
    EU - east side
    Posts
    21,913
    Yeah... She has a thing for common sense and propriety. Really annoying stuff.
      0 Not allowed!

  38. #38

    Re: Re: ABOUT STREAMLINENET.CO.UK

    Originally posted by anon-e-mouse
    You wouldn't happen to be the same Oliver who works for streamline would you?
    *whip*
      0 Not allowed!

  39. #39

    A message for 'Oliver'

    Thank you Oliver Stirling for the post. I understand your loyalty to you previous employer - I am to most of mine. You might still be at Streamlinenet, in which case instead of spending your time writing up posts which so blatently fly in the face of every other one I have ever seen about the company, perhaps you could ask your colleagues to call your customers and resolve the problems we all seem to have with this company.

    Do you know what makes this really stink? You might be right with your statement about your site, but you worked for this firm which means there are people there who know how to do the job properly. So what keeps going wrong?

    And next time, don't try to hoodwink posters - it only makes things worse for your firm, because then people wonder why they have been trated badly, and then start to write very bad accounts.

    Just a last thing - why has Andrew Dollamore not replied to my post? Why not answer my questions? Do I have to start calling the parent company and making things even more difficult? I am minded to exactly that now.
      0 Not allowed!

  40. #40

    And another thing

    I have seen a post about a scam site which streamlinenet are involved in at some point or other. Add the old htt and ww stuff with a dot and html at the end to make the link.

    chatmag.com/news/
    nsa_email_scam
      0 Not allowed!

Page 1 of 2 12 LastLast

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •