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STREAMLINENET - stay away from them

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  #1  
Old 05-04-2004, 08:49 PM
johndoe2004 johndoe2004 is offline
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STREAMLINENET - stay away from them


Hi,

I realy regret that I haven't made a serch over the internet before entering in contact with Streamlinenet.

I've signed up only for a FREE TRIAL couple a months ago and I registered one domain with them. I canceled the tral account after couple a days. (I've asked for a confirmation e-mail that I received and still keep). However with the domain is an entire story... I've asked to be transfered. They made everything not to do it (like entering wrong IPs and nameservers in the whois, not answering e-mails). They never answered the phone... Today, big shock - I found a 65 GBP charge in my account from Streamlinenet.

STAY AS FAR AS YOU CAN FRON THEASE GUYS. The same guys are behind the UK sites GOHOSTING, 3STEPHOSTING.



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  #2  
Old 05-04-2004, 08:54 PM
WirralNet Matt WirralNet Matt is offline
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Seems they make a habit of ripping people off - http://www.webhostingtalk.com/showth...hreadid=267569

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  #3  
Old 05-05-2004, 03:32 AM
WhereToLook WhereToLook is offline
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Wow.. sorry to hear the bad news.

Have you found a new provider yet?

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  #4  
Old 05-20-2004, 02:08 PM
STREAMLINENET STREAMLINENET is offline
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REPLY FROM STREAMLINENET

REPLY FROM STREAMLINENET:

We are so sorry to see this account from a customer. Please contact us via: sales@streamline.net and we will look in to issuing this refund straight away.

Just to keep this is proportion. We sign up thousands of new customers each day and pride ourselves on offer very good hosting at the very lowest prices. 99.9% of our customers are happy, however for some reason a few slip thought to net and therefore we have now made it company practice to search the internet every month looking for any customers who have had problems contacting us for any reason and making sure that we satisfy them as best we can.

The Trial User account is designed to allow customers a chance to test our service before they commit their money. This is NOT a way to sly money out of people. It is totally free for 3 months and at any point you can cancel it within the 3 months and incur no cost at all. Even if the 3 months expire and a customer gets billed, if they contact us and we can see that they have never used the service then we will refund the entire amount.

This is 3 months of hosting for free and 99.9% of our customers think its great and either test it, decide its not for them and cancel or they upgrade and continue with the service.

It is so frustrating for us when we see these negative comments and hope that we can resolve these matters ASAP.

Kind Regards,
STREAMLINE.NET (the home of good value web hosting)

  #5  
Old 05-20-2004, 02:14 PM
WirralNet Matt WirralNet Matt is offline
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Quote:
We sign up thousands of new customers each day


LOL! I doubt that very much, your not exactly 1and1. Maybe 1and1 wannabes from the complaints about them posted here on WHT but certainly not in either reputation or numbers of clients. Can you really trust a company that responds to a complaint with a lie?

I would not touch them with a bargepole after seeing this and the other thread

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  #6  
Old 05-20-2004, 02:33 PM
cwieland cwieland is offline
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Well maybe we should see if these cusomters get refunds before we make any judgement maybe this was just a misunderstanding.

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  #7  
Old 05-20-2004, 08:56 PM
[inx]Olly [inx]Olly is offline
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Thousands of customers a day? 99.9% of people are satisfied?

Someone's plucking figures from the sky. No offence

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  #8  
Old 05-21-2004, 12:15 AM
MRH-Liam MRH-Liam is offline
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this seems to be a new webhost tactic... and its a lame one at that

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  #9  
Old 05-21-2004, 12:16 AM
MRH-Liam MRH-Liam is offline
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this seems to be a new webhost tactic... and its a lame one at that

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  #10  
Old 05-21-2004, 12:18 AM
Kerry Jones Kerry Jones is offline
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When he says a few thousand a day he most likely means a few every few months. Its at least what I thought when I read this because i've never even heard of this company.

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  #11  
Old 05-21-2004, 12:29 AM
PierreB PierreB is offline
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Join Date: Jan 2002
Location: Quebec, Canada
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I fairly doubt that you guys sign up thousands of new customers each day... Not to mention you are just a year old.

Unrealistic numbers of sign ups.

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  #12  
Old 05-21-2004, 12:55 AM
cywkevin cywkevin is offline
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Location: Goleta, CA
Posts: 5,550
Yawn more of the same. Perhaps people need to start paying more for service.

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  #13  
Old 05-21-2004, 12:59 AM
coight coight is offline
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Re: REPLY FROM STREAMLINENET

Quote:
Originally posted by STREAMLINENET
REPLY FROM STREAMLINENET:

We sign up thousands of new customers each day
You made my day

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  #14  
Old 05-21-2004, 03:40 AM
STREAMLINENET STREAMLINENET is offline
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Correction

Hi Guys,

Thanks for responding. Sorry my mistake we sign up thousands of new customers per month, around 50 per day, really sorry for this.

Yes I am a real person responding, my name is Andrew Dollamore the founder of StreamlineNet.

Even though I've been involved in the internet industry for some time I'm fairly new to the hosting forums!

Please let me know if you have any further questions?

Kind Regards,
Andrew Dollamore.

  #15  
Old 05-21-2004, 03:55 AM
rfauske rfauske is offline
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50x30=1500

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