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  1. #1
    Join Date
    Jan 2002
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    United Kingdom
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    1,287

    * What has running your webhosting business taught you?

    What has running a webhosting business taught you?

    I must admit, it has taught me important tactics for future business goals, and also that time is worth much more than we value it at.
    Bannaz™ | Amazing HTML5 Banner Ad Designer!
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  2. #2
    Join Date
    Aug 2003
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    Vancouver, BC
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    To have patients
    Gary Jones

    BlueFur.com - Canada Web Hosting

  3. #3
    It has taught me that people can get very mad fast :-P
    Excell Hosting
    Budget Hosting

  4. #4
    Join Date
    Jul 2003
    Location
    Goleta, CA
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    5,550
    Some people need detailed explanations while others don't .
    Patron: I'd like my free lunch please.
    Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
    Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
    Cafe Owner: Is our lawyer still working pro bono?

  5. #5
    Join Date
    Jan 2004
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    Ellesmere Port, Wirral, UK
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    To get a comfy chair.
    BTi-Hosting.co.uk High quality hosting, low low prices.
    One step ahead of the competition - Today IS tomorrow.
    FraudWise.Net - Fight the fraud!

  6. #6
    Join Date
    Oct 2001
    Location
    Ohio
    Posts
    8,299
    That there are several different types of people in the world. Some of them can deal with problems in a civilized fashion - other's think that swearing will fix them.

  7. #7
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    Mar 2003
    Posts
    389
    its taught me i have a very understanding girlfriend
    Also taught me not to be so accomodating to people!!!!

  8. #8
    Join Date
    Jan 2004
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    Ellesmere Port, Wirral, UK
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    1,541
    Oh, and not to spin on my chair, regardless of how slow the day is.

    Too many tables around here.
    BTi-Hosting.co.uk High quality hosting, low low prices.
    One step ahead of the competition - Today IS tomorrow.
    FraudWise.Net - Fight the fraud!

  9. #9
    Join Date
    Mar 2004
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    Vancouver Island, BC
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    173
    Originally posted by monster123
    To have patients
    LOL .. then we'd call you Doctor

    Have patience my friend
    Dynanet Network Services - 206-607-9075
    We Do Hosting - Established May 2001
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  10. #10
    Join Date
    Mar 2004
    Location
    na
    Posts
    256
    How about saying how many lawyers backing you up when someone is trying to SUE YOU UPSIDE DOWN?

    Just for a laugh.

  11. #11
    Join Date
    Jun 2001
    Location
    Kalamazoo
    Posts
    33,190
    Okay, listen carefully; because I'm going to type really really fast. For I have ten things to share that I have learned while running a web hosting business.


    1. Some keboards have capital letters only.

    2. Hitting the exclamation point, only once, serves no good purpose.

    3. Calling someone stupid is the best way to get a smart response.

    4. "I can definitly pay you later," means, "Ha ha ha ha."

    5. RTFM stands for "Really Tuff For Me."

    6. Some keyboards display several !!!!!!s whenever the space is hit.

    7. If I demand something be fixed NOW!, it will be fixed fastest.

    8. If I don't know how to work my computer, I can ask a web host.

    9. Providing hosting, costs no money. So, everything given by a paying customer is pure profit.

    10. Patience causes patients.
    There is no best host. There is only the host that's best for you.

  12. #12
    Very well said Soft

    Here is what I have learned.

    1) Use your time wisely. You only have so much time, be effective during that time.

    2) Treat all clients like your girlfriend. Word of mouth is the biggest advertiser.

    3) Develop a good image of yourself. Unique designs and treat first customers the best.

    4) Have patience when dealing with clients as many need help.

    5) Don't stress. Have a good time doing your job as this is one of the better jobs on the Internet.

    6) Keep track of your clients you manage to get through an organizable fashion.

    7) Listen to people on this forum as it will do you good.

    Just my 2 cents.

    -JezzoMaster

  13. #13
    Join Date
    Feb 2004
    Posts
    600
    it taught me not to bite off more than you can chew

    it also taught me that giving sales pitches to potential girlfriends doesn't work :|
    Dating Revolution Method - Book on how to meet and attract women

  14. #14
    Join Date
    Mar 2004
    Location
    na
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    256
    To add on:

    Business is no charity.

    I have seen and met many host that are too soft-heartened and get lots of trouble from clients.

    Seriously don't deserve all these for their <US$10/mo plans.

    Sometimes you just have to discipline your girlfriend if she turns bad. Opps.

  15. #15
    Know when it's time to hit the "terminate account" button, but tactfully

  16. #16
    Join Date
    Nov 2002
    Location
    Canada
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    1,544
    2) Treat all clients like your girlfriend. Word of mouth is the biggest advertiser.
    I think this would weird out some of my customers

  17. #17
    Join Date
    Mar 2004
    Posts
    1,301
    Taught me that

    1) Clients think their webhosts are like Robots who are awaiting their every mail, support ticket and problem like they have nothing else to do in life other than be online 24-7-365/366 including leap year providing them support

    2) Patience

    3) To earn money you have to spend money

    4) Happy customers=word of mouth
    "Web Hosting is not just about selling space, it is about facilitating customers needs with your plans and supporting the customer for a long lasting mutually beneficial relationship."- Yaser

  18. #18
    Join Date
    Jul 2003
    Location
    Goleta, CA
    Posts
    5,550
    Agressive pricing can help you through tight spots.
    Patron: I'd like my free lunch please.
    Cafe Manager: Free lunch? Did you read the fine print stating it was an April Fool's joke.
    Patron: I read the same way I listen, I ignore the parts I don't agree with. I'm suing you for false advertising.
    Cafe Owner: Is our lawyer still working pro bono?

  19. #19
    Join Date
    Jan 2004
    Location
    Singapore
    Posts
    1,032
    Well it has taught me quite a few things too
    1) How to go with out food for months LOL ( just kidding )

    Because I hold a free web hosting, email and forums service so money making would be a lot tougher for me But customer handling are much easier

    So " The Best Things in Life are FREE!! "
    -=- GQ Hong -=-
    GalacNet WebMaster

  20. #20
    Join Date
    Feb 2001
    Posts
    1,227
    >What has running your webhosting business taught you?

    I can actually be awake for 3 days straight.
    That is has potential.
    That it can be very miserable during certain doom days.
    Insight into new technology.
    I can drink A LOT of coffee and coke.

  21. #21
    Join Date
    Apr 2003
    Location
    Bluesquare dc, Uk
    Posts
    1,591
    Well this point was always hard to swallow for me.

    It doesn't matter if it's a 4 hit a month personal website or a profitable business website, treat each customer with the same respect and patience.

    You WILL get those difficult customers. Never, ever, ever take it personally. Walk away, take a deep breath (my personal favourite is to go outside and kick the trashcans).

    Some customers are just fussy- and really aren't bad people. Some are nasty pieces of work, you'd never tolerate in real life.

    However your methods of dealing with them reflects on your company. The good customers will recommend you far and wide. The nasty ones won't blacken your name, if you don't give them ammo to shoot with.

    The second point I would make is never bite off more than you can chew. Don't be afraid to get in extra help- even if God, fobid it costs you!

    If you don't, you'll never survive the long hall.

    Last point, is think of all the other worse jobs you could be doing. I had ONE job in my life, and hated every minute of it. In comparison, my job as a web host is heaven
    Olly | INX-Gaming
    Call of Duty 4 hosting

  22. #22
    Join Date
    Dec 2003
    Location
    ./Southest Missouri
    Posts
    601
    I've learned:

    That when my wife says "are you done yet?", she really means "see you in the morning".

    Without clients, your business is nothing but a money-pit. Clients are the ladder.

    Compete on value. Not price.

    Don't let clients put off payments for too long, they tend to "forget".

    PLAN! PLAN! PLAN!

    Know what to do when that plan fails.

    If you have a free moment, read something new, even if it's an instruction manual for something you don't even own. Knowledge is power.

    Making pyramids out of Mt. Dew cans is an easy way to pass some time on those looooooong nights.

  23. #23
    What I realise when I am a web hoster.

    1. Datacenter people actually play table-tennis during work time.

    2. I can call my girl friend accross the land using the datacenter phone .. for FREE

    3. My personal handphone become company handphone.

    ^_^

  24. #24
    Join Date
    Apr 2004
    Posts
    295
    >2) Treat all clients like your girlfriend. Word of mouth is the
    >biggest advertiser.

    So how many girlfriends do you currently have

  25. #25
    most important thing I have learned:

    If the phone rings while you are spinning upside down in your chair, great harm can come to you.
    Don Everhart
    WranglerForum - Jeep wrangler discussion forum
    JeepArticle - Jeep articles and information

  26. #26
    Join Date
    Nov 2001
    Location
    The South
    Posts
    5,403
    Originally posted by Philipf
    To get a comfy chair.
    Yes when buying your computer chair price is NOT the concern... get a GOOD chair, because god knows you're gonna spend a LOT of time in it.

    I've also learned - no monitor is big enough, I could have a 30 inch display running at like 3000x2000 res and still have windows overlapping.

    I've learned there is a human gene called the "backup gene" that seems to dictate that people will not make backups of their data, blame you if that data gets lost, and it also seems to make them blind to the part of your tos that says "We don't guarantee backups to be on our servers so download your own backups if your site is important to you!" (or something similar).

    And no matter how large my desk is, it's still not big enough.
    Gary Harris - the artist formerly known as Dixiesys
    resident grumpy redneck

  27. #27
    Join Date
    Jan 2004
    Location
    Singapore
    Posts
    1,032
    you're gonna spend a LOT of time in it.
    on it you mean

    Anyway here are some add-ons to what I posted earlier

    --- Dialogue ---

    Hoster : Only $10/mth for 1gb
    Hostee : too expensive

    [bHoster[/b] : OK make it $5 then but only 750mb
    Hostee : Interesting... But I need more space... and a discount please?

    Hoster : .... Ok Ok I will give you 1GB for $2.50
    Hostee : Since its so cheap already how about FREE?

    Hoster : What the heck?? Ok....
    Hostee : OK thats good but I don't want it anymore

    Hoster : Arrraghhhh!!!!!

    ---- End of Dialogue ----
    -=- GQ Hong -=-
    GalacNet WebMaster

  28. #28
    Join Date
    Aug 2002
    Location
    Seattle
    Posts
    5,512
    1) Stay in school.
    2) When in doubt, refer to rule #1.

  29. #29
    Join Date
    Jan 2004
    Location
    Singapore
    Posts
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    And what is rule #1??
    -=- GQ Hong -=-
    GalacNet WebMaster

  30. #30
    Join Date
    Jul 2003
    Location
    Nothing but, net
    Posts
    2,062
    Originally posted by DeathNova
    1) Stay in school.
    2) When in doubt, refer to rule #1.
    Originally posted by galacnet
    And what is rule #1??
    Server at EV1 - 99 dollars
    Modernbill license - 400 dollars
    Website template - 50 dollars
    Asking questions like that - priceless

    For everything else, there is common sense..

  31. #31
    Join Date
    Jan 2004
    Location
    Singapore
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    LOL

    My common Sense left me when I started the business
    Maybe that is why I am here....
    -=- GQ Hong -=-
    GalacNet WebMaster

  32. #32
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    Mar 2004
    Posts
    1,301
    Especially since you offer free everything except advertising, maybe you should do that to galacnet hehe

  33. #33
    Join Date
    Jan 2004
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    Singapore
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    LOL maybe I should
    I think its coming in a few months time
    -=- GQ Hong -=-
    GalacNet WebMaster

  34. #34
    Join Date
    Mar 2004
    Posts
    1,301
    Yeah when you are a millionaire you can give the rest of the world free social service online

  35. #35
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    Jan 2004
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    Singapore
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    Sure now how about sending me a million dollar cheque?
    -=- GQ Hong -=-
    GalacNet WebMaster

  36. #36
    Join Date
    Mar 2004
    Posts
    1,301
    Maybe you should ask your advertisors that

    Or when i make a million bucks out of your advertising, sure ill send you your million, till then wait!

  37. #37
    Greetings:

    "To have patients"

    Do you really run a hospital or doctor's office from what you've learned from running your own Web hosting business <smile>. I am sorry, I could not resist.

    It is interesting that I will be doing a presentation at our local Christian businessmen’s group on the 17th dealing with this topic.

    Since I cannot post the 10 page (work in process) answer, I will give the shortest summary I can provide.

    1. It is a leap of faith to go into business for yourself; and to continue in that business.

    For those of you who have God as your Lord and savior, you know that being in business is another area stewardship --- you are just managing what the Lord our God provides.

    For those of you whose believes are otherwise, you still know it was a leap to make (for most of you); and that it can be a burden of responsibility (especially if you have employees).

    2. Employment – for better or worse, this is where I learned the most.

    a. Employees can quit without cause or notice; and even if your state does not allow such type of termination to collect unemployment, they can still appeal and take up your time and money in unemployment court.

    b. Have your employees sign acceptance paperwork for any change of policy especially those dealing with any form of compensation such as commissions.

    c. Terminating an employee for willful misconduct can still result in unemployment if you go on unconfirmed suspicions even if the suspicions are confirmed within 10 minutes after termination.

    d. Be very wary of hiring employees on the basis of relationships and friendships.

    e. Be extremely wary of loaning money to employees either personally or from the business.

    f. Employees who file for bankruptcy can involve your company in terms of time and money in bankruptcy court.

    g. Be very wary of allowing inter-office dating.

    h. If an employee resigns, it may be better to stoically accept their resignation rather than trying to convince them to stay.

    3. If you can raise capital through cash flow, even though it may be a lot slower, it may be better than taking on investors (even if you still control the majority of the stock.

    4. If faith matters to you, then be very careful of taking on board members, investors, and staff who do not share your faith. For those of faith, keep in mind “equally yoked” is not just about marriage.

    5. Do not sign long term contracts without long term revenue commitments that mach the fees or investment of the contracts you are signing.

    6. The Internet is 24x7x365, and as an owner the buck always stops with you. There are no excuses that it was so and so’s job or that a given contractor or employee made a mistake. You have final responsibility for everything.

    7. For those of you with faith, know God is a God of details; He does care about the small things as well as the large things.

    Thank you.
    ---
    Peter M. Abraham
    LinkedIn Profile

  38. #38
    Join Date
    Dec 2003
    Location
    ./Southest Missouri
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    601
    dynamicnet... Well said.

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