I am thinking about adding a forum for the general public and clients. I wanted to know if members here deleted crackpot posts from unreasonable visitors or hecklers attempting to foul a forum. I feel strongly about being honest and professional with clients and visitors alike. If people had legitimate problems, questions or complaints I think a forum could be a great way to show how a customer would be taken care of. I am wondering if deleting posts of non customers trying to malign your company will delegitimize the integrity of a forum? Can you have an honest an open forum while deleting posts from time to time?
Originally posted by Zoren Can you have an honest an open forum while deleting posts from time to time?
Yes, I believe you can. This certainly does not mean that you delete any legitimate complaints or negative posts. You are correct in stating that leaving those intact will show other visitors just how you deal with such matters. And if you conduct yourself properly, it will work to your advantage.
However, someone who creates bogus threads with inaccuracies or claims, these are clearly not legitimate posts or queries. They are just meant to disrupt your business. Then certainly do not hesitate to hit the dump button.
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Thanks. I read complaints about companies deleting posts and I wonder if the company is trying to hide poor operational or customer service issues. I certainly wouldn't want to have to read here about how I deleted someone's post. It would be better not to have a forum than to have one people thought was a sham. I will keep your advice in mind. I won't lose sleep over a non-legitimate complaint or criticism.