I have a question about some support scripts. Does anyone have experience with one that binds with an e-mail address? For example, one where a client can e-mail [email protected], and have the script convert the contents of the e-mail into a support ticket.
I believe Kayako does this, correct? Unfortunately I have heard some really poor things about their customer service lately, and am looking for alternatives.
Might anyone be able to point me in the direction of one?
I was originally looking for a paid script, as I figured there would be good support, as well as updates. osTicket looks to be a great script, and does everything I need it to. The interface is quite simple, and very easy to navigate.