Results 1 to 5 of 5
  1. #1
    Join Date
    Nov 2003
    Location
    Orange County, CA
    Posts
    1,182

    Support script that binds with e-mail address

    Hey everyone,

    I have a question about some support scripts. Does anyone have experience with one that binds with an e-mail address? For example, one where a client can e-mail [email protected], and have the script convert the contents of the e-mail into a support ticket.

    I believe Kayako does this, correct? Unfortunately I have heard some really poor things about their customer service lately, and am looking for alternatives.

    Might anyone be able to point me in the direction of one?

    Thank you so much for your help!
    DreamHost Web Hosting
    Shared and VPS hosting + dedicated servers and colocation.
    ... and we're green, too!
    Hosting your dreams since 1997.

  2. #2
    Join Date
    Jun 2003
    Location
    Texas
    Posts
    453
    Check out http://www.heathcosoft.com/webproducts/helpdesk thats what I use for support helpdesk and does what your asking.
    ................

  3. #3
    Join Date
    Nov 2003
    Location
    Orange County, CA
    Posts
    1,182
    Thank you, I will definitely give that one a look.

    Anybody else?
    DreamHost Web Hosting
    Shared and VPS hosting + dedicated servers and colocation.
    ... and we're green, too!
    Hosting your dreams since 1997.

  4. #4
    Yes kayako does that. I think they have recently been getting alot better with the customer service, and I know they are working hard on the new versions which are still in beta phase.

    Regardless, do your research as the majority of them carry a nice price tag. There are quite a few HelpDesks that offer what you are talking about. Do a search here on WHT.

  5. #5
    Join Date
    Nov 2003
    Location
    Orange County, CA
    Posts
    1,182
    I have decided to go with osTicket.

    I was originally looking for a paid script, as I figured there would be good support, as well as updates. osTicket looks to be a great script, and does everything I need it to. The interface is quite simple, and very easy to navigate.

    Thank you both for your help, though.
    DreamHost Web Hosting
    Shared and VPS hosting + dedicated servers and colocation.
    ... and we're green, too!
    Hosting your dreams since 1997.

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •