I have a client who purchased a domain name through MSN's "Personal Address" service ($34.95 a year) that includes some enhanced Hotmail features.
The MSN domain name evidently is simply a forwarding service. You can enter "any web address" in MSN to have it forward when someone enters your domain name into their browser. But I don't see where you can enter DNS information.
Has any here run into this before? How can my customer enter new name server information (there's nothing on the MSN site to indicate how to do so). Should he just try to transfer the domain to another registrar and wait?
I remember I had the same experience years ago with Yahoo. Registered a domain with them and all I was able to change was "url forwarding", had no access to nameservers whatsoever. Didn't take me long to decide to move the domain to another host. What did take long was the actual process of getting Yahoo to release the hold on that domain. Spent a couple of weeks emailing back and forth and getting all kinds of passwords and keys.
Even if MSN allows access to nameserver info, I would suggest moving the domain to get absolute full control of it. Hopefully things are easier with MSN (re: moving), although seeing what a chokehold MicroSoft has on everything else, I sincerely wish you the best of luck.
Thanks Bashar. Microsoft is the reseller, but it did give me an email address my customer can send an inquiry to (I also found their "name manager" site finally, at domains.msn.com, but I can't access it without a password. Hopefully my customer knows his password!)
contact msn find the registar and login to msn account and get registry key, go to registar and update name servers. Yahoo uses melboureit, not sure who msn uses. I had hosting at one time thru Yahoo , atleast for one month I got my registry key from my domain account manager and went to register and updated name servers, simple now I have cntrl of the domain name, then transfer to the register of your choice. Hope that helps
The registrar is enom, the reseller is MicroSoft. So the reseller controls if the domain name can be moved or not. I suspect my customer will lose his company name URL, or forever be paying Microsoft $35 a year to park it and redirect it to his .net version, but we'll see.
My customer, after not getting any help from Microsoft (gee, I'm surprised) has decided to register another domain name and use it. We'll forward his old domain using Microsoft's service, and then try to transfer it.