In the beginning of 2003 I quickly had to move my server over to a certain provider in holland (I live in Belgium). At that time prices overthere were sometimes cheaper and on times on their location were very nice.
I signed a contract for colo/server rent for a year and I thought I was settled but nothing was further from the truth.
In april 2003, network problems caused myserver to be unreachable on a daily basis. For 2 months I was trying to cope with it.
I called them, asked them what was wrong, they never knew.. THey didn't even want to tell me (I was just a client with one server I just figure I'm not important enough to know what type of problems they were having.
Anyway I had enough and I emailed them to stop the contract and put my module into a rack within that same datacenter, but managed by another company. (so the routing was done differently, had more redundancies etc)..
Anyway the cate came out of the bag much later when at the end of may my server STILL was not relocated to the requested.. By the way, the network probs that caused me to want to pack and go were still present and it so happened that I had the time untill june to make an avi movie of the slowness etc..
THey didn't even find my server and it was only then that all their lack of expertise , support and managment came to the surface:
- THe contract and site declares that you get a servelinux server, mine was highmicro
- I asked specificially to be in that one datacenter (telecity2 in amsterdam) because I tested for ontime, while the truth was that they placed my server somewhere out of reach of a good network... some bureau with a small network that was ofcourse not coupled to the main redundant loops etc...
- they changed my serverrent/colocation server into a colocation contract without my autograph, and try to claim $900 from me now for not paying rent for a year, while I clearly stated that I wanted another manager but they failed to abide by that..
To tell some details about that. I was faced by the nececity to start renting a new server with the new manager as of june, because the problems in that company were so severe that they didn't even find my server. Had I not bought a new server, i'd be offline for ONE MONTH.
THis guy whould have half a dozen internet companiies that he sells/rebuys and his clients dont have any priority over money at all...
hmm i too want to know what this has to do with iNet
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