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  1. #1

    auth.net/modernbill problem

    Can anyone help me with an Auth.net/Modernbill problem. I've spent the last few weeks messing around with Modernbill, and I have a fairly good idea of how to accomplsih most of the crucial tasks here, but this billing system is killing me. I'm coming from Clientexec which is much easier, but I really want to use Modernbill (it seems like a much more advanced program). Anyway, I've done just about everything. . . created my trasaction key, turned auth.net on, etc. Here's my process: I complete a mock transaction with my own cc (i created a $1 package for test purposes) via the online order form. The mock client account is successfully created. I then activate the client. Next, I encrypt the cc. When I'm done, I select generate invoices, then generate batch, then run batch . . . but nothing. The invoice does initially post as unpaid within Modernbill, and when I process it, it does (within Modernbill at least) post as paid. However, I never receive any receipt from Auth.net and the transaction does not post to Auth.net (i know because I check the Auth.net virtual terminal for verification). Any ideas where I'm going wrong? This is really driving me crazy. Also, the receipt that I receive does not contain the actual info, if that helps any. Instead, it contains Welcome %%FULLNAME%%!, etc. Someone please help!!!!!!!!!!!!!! Itried Modernbill for assistance but they're support seems to be very slow.
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  2. #2
    Any chance that you've turned on TEST MODE on either ModernBill or Authorize.net???
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  3. #3
    Test mode is on, but traditionally you receive a report from Authorize.net indicating that the payment was processed in test mode.


    Chris
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  4. #4
    Where is it turned on? MB/Auth.net? The reason being, and I could be wrong, is that MB won't post details to the processor if MB is in test mode. Whereas, Auth.net just won't post to the card, but will still show a test transaction.

    If anyone thinks differently, by all means, jump in and correct me.
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  5. #5

    both on

    Actaully, they are both turned on. But good thinking WHat else could I be missing. It must be something stupid.
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  6. #6
    Here's what I receive when I run the batch:

    Ttl Approved: 0 = $0.00
    Ttl Declined: 0 = $0.00
    Ttl Error: 1 = $1.00
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  7. #7
    Keep test mode on in Auth.net and turn off test mode in MB. This should allow MB to post data to your processor (which won't actually process, because it's in test mode ).
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  8. #8
    Originally posted by cmtusa
    Here's what I receive when I run the batch:

    Ttl Approved: 0 = $0.00
    Ttl Declined: 0 = $0.00
    Ttl Error: 1 = $1.00
    Go into the client information page that you are using to test, click on VIEW DECRYPTED CC...enter in your encryptio key....does it show up, or is it just a bunch of rubbish?

    If it is rubbish, then you will need to UPDATE CC as the encryption didn't take.
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  9. #9
    I did this and it asked for my pin and password. I entered them and it displayed the complete card number on file . . . ????
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  10. #10
    Yup, that's what it should do. Did you try the suggestion above that?
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  11. #11
    Currently, I have both Modernbill and Auth.net is the ON position as far as test mode.
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  12. #12
    Take MB OFF the test mode...
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  13. #13
    Sorry . . . I meant that both are NOT in test mode, that is both are ON (in active process mode).
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  14. #14
    This one's really got me stumped!!!!!
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  15. #15
    Anybody have any idea?
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  16. #16
    Hmmm...well, something isn't right here. With BOTH set to active, are you able to process a new order?
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  17. #17
    Everything is perfect, except for the fact that the transaction doesn't actaully process via Auth.net
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  18. #18
    Could the problem be that I haven't associated a package with the client? Is that a possibility?
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  19. #19
    Nope.. . still receiving the error:

    Ttl Error: 1 = $1.00
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