Originally posted by webmultitude I'd imagine value would mean something too.
That's exactly my question.... How do you define value in your own terms when it comes to purchasing a reseller hosting account which is much different ball game than buying an single shared hosting plan...Ofcourse everybody wants more value to the money they are spending and i am after knowing how each person see's what's value for them....
I agree its not a easy to decide whats considered value...but my whole idea behind putting this thread is to get feedback on what majority of the reseller consider as value.... This thread would greatly help new reseller that are trying to enter the markets by helping them look for particular aspect when purchasing reseller hosting plans not to mention it helps companies provide what the market demands of them.....KEEP POSTING WHAT YOU GUYS THINK ADDS VALUE --TOP TWO THINGS YOU WOULD CONSIDER WHEN purchasing reseller hosting plans
I would agree with Gargoyle on that:: overselling is something i would avoid personally avoid...as a matter of fact i posted something on another thread about not recomending overselling today and i emailed by provider to make sure they are not overselling either...but if thats what idcdc likes thats his point of view and i appreciate posting that....
What about broken links on the hosting providers website.... and how long they been in business.... to be honest with you 4 years ago when i was first looking in to a single shared website it did not even occur to me to consider these things....
Level of service, which encompasses technical support, server uptime, etc should be a primary concern, as should the reliability/sustainability of your host. You want someone who is going to be there to help as you grow, so you don't go through the frustrating task of having to migrate every few months.
Matthew Russell | Namecheap
Communication has to be one of the top, there is nothig worse than being the man in the middle with a server down you can't fix it and the host is not communicating what is going on. You are left as a reseller to either lie or look stupid to your clients. The other is stablity of the host, they have to make enough to stay in business.
All the others are a give me. Everyone no matter what the account wants good uptime and fast tech support.
Support - I require immediate phone support
Web Information - Instructions and tutorials specific to that host
Stable Company - Usually this means a big datacenter and lots of employees but not neccessarily
The most important thing which a reseller host needs to remember is that they have to make a reseller stand out and provide resellers better support and make sure his reputation is not damaged in the market. As a system admin I have checked many hosting companies and found some server owners to neglect the fact that they are over selling which is getting them a new customer every month but is also making him lose a few on the same which actually is making him earn nothing.
Originally posted by Techark Communication has to be one of the top, there is nothig worse than being the man in the middle with a server down you can't fix it and the host is not communicating what is going on. You are left as a reseller to either lie or look stupid to your clients. The other is stablity of the host, they have to make enough to stay in business.
That is 100% true!
I can relate back to when HTTPme started out life from a humble reseller account. The reseller account supplier was not proficient in communicating server issues. Nothing more frustrating than the server being down for 5+ hours, and there being no communication from the supplier as to what the issue was. It was a damn disgrace.
That experience was probably why I became so_fanatical about communication, and HTTPme was actually built around a communications platform. I knew how important that communication connection was, from the client's perspective.
•AussieHost.com• Aussie Bob, host since 2001 • • Host Multiple Domains on Fast Australian Servers!! •
Communication is definately an important aspect, users are much more understanding during outages, etc, if a steady flow of information as to the causes of the outage and what is being done to remedy it is presented to them.
Matthew Russell | Namecheap
It varies from reseller to reseller, but there are some general themes...
Some resellers love to communicate often, they need little answers quick and such. If you provide quick answers and such, they can get their work done. Nothing worse than having to wait for someone to be able to work. So support/communications is definately key.
Others only want price, and systems. They know what they are doing, have been doing it for a long time etc. They want to put a bunch of little things up and are looking to save as much money as they can.
Others care not about price, but stability and robust systems (servers/network).
Some are looking for specific things like, being able to modify their own conf files (usually opt for Virtual Servers).
I think most resellers want a real service for their money. This usually means quality service (customer/tech support) and great systems(servers/network).