I thought registerfly was great, I loved the prices, and what they offered.
Twice now, I have had double charges to my credit card. I use my CC online all the time, I know what I am doing, I didn't refresh the page ro anything. Both times it took about a week to get my trouble ticket taken care of.
Even at that, I was willing to stick with them.
Now, as of this morning, one of my domains were not resolving at all. So, I checked my dns servers, and they were reporting fine. So, I went to dnsreport.com and it told me the domain didnt even exist!! I went to registerfly, and did a whois there, and low and behold, yet another whois that tells me my domain does not exist!!
I log into my registerfly account, and there's my domain, which doesn't expire for a little under a year.
The domain is a .us domain, so I was never able to "Lock" the domain, because registerfly says that the locking feature is not available for those level domains.
Well, now for some reason, my .us domain is locked, and becuase locking isn't actually available for those level domains, I am not able to unlock it. Now that I can not unlock the domain, becuase of presumably some glitch, I have no way of fixing it.
When I go to the settings for it, my nameserver entries are wiped clean for it (And only that domain, although there's 15 more in my account)
I went to a login history, and there have not been any logins to my account within the past month, so it definitely was not hacked. Needless to say, I am pissed. I have a domain that is inoperable, which means downtime, which means no money!
-must be a database issue. Last month I had purchased a domain that was at RF. The owner pushed the domain to my account. I tried to change the nameservers...wouldn't allow me. Tried over the course of the entire day...same error. Did a whois and the domain wasn't even registered at RF. Normally I always do a back ground check before I buy a domain but I had done business with this same person many times before. Furious I contacted RF Live support about this. They told me that the domain had been transferred away from RF three months prior but was never taken out of their db. To make a long story short, the guy gave me my money back and RF deleted the domain from my CP. Wierd...not so, happened again a week later with someone else.
I also have a similar story that happened twice to me at Namecheap. That was the final nail in the coffin that made me get my own reseller account.
You should check with registerfly.com. Your name could of also been deactivated for invalid whois(which most registrars will do) or other reasons so you should first talk to them to see if there is a bigger problem.
I actually did do a whois right at registerfly's whois, as well as enom's whois. Both said they could not obtain information for the domain. It wasn't in the "available list" or the "taken" list, it was "information not available"
It can not be becuase of invalid whois information, becuase I am one of the few people out there that give valid information for every line of whois, including giving a reachable e-mail address (And this unfortunately result sin a plethora of spam. The price of being legit)
Thus far, my trouble ticket has not been touched, but now my nameservers are back to what they should be, after almsot 24 hours of being down.
I don't think it is an instance like you had acts837, with irrelevant information previously in the database. I have had this domain registered in my account for over a year, and when I registered it, it was not previously taken.
Although the problem is fixed, I really would like to know why, for about 24 hours, there was absolutely no whois information for my domain, and the root DNS servers weren't able to properly give nameservers for it. Although I don't do a whole lot with this domain to the point that I have lost revenue, I do have domains in my account for high volume e-commerce websites!