Hello, I'm writing the specifications about a new product and want to gather some marketing research regarding this potential new service/product. I'm not trying to advertise so there will be no name mentions, etc, of anything. Just looking to see what you think....
Here it goes:
In the process of developing a program that will allow people to check the status of their email sent to your hosting company. Meaning, lets say someone sent your support department an email but it hasn't been responded too in 24 hours. For some reason, the customer is getting antsy and wants to know the status of that email. They can go to (remember, fictional) http://mailcheck.yourwebsite.com and see if you received the email, and if not, why.
Why would you want this?
1) Something other companies do not offer
2) Fully brandable to your site
3) Give customers a piece of mind to trust their email/your email
4) builds loyalty for your customers
This would be a service that would be paid monthly with a small uprfront setup cost (less than $99). I'd like to know what you think and if this is something you'd look into. We are currently only working with Sendmail and Qmail servers.
[by the way, process patents have been filed - thank you]
sorta like an autoresponder that gets sent back when email comes to a certain email address that says we have received your email and will respond to it soon? Sorry to be sarcastic, but the idea is done in ticket systems, autoresponders, etc... Might be useful to someone, but overall appeal will be limited I would think.