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  1. #1

    Unhappy Warning about GoDaddy

    I always look for other's opinions before I buy a product/service online, so I thought I'd post this in case it helps someone else avoid making the same mistake:

    I bought email service from godaddy.com... all they had to do was deliver my email and allow me access to it... they couldn't do it! After a couple days of it working, emails to my hosted domain started bouncing back with "sorry that domain isn't in my list of rcpt hosts". I called them two days in a row and both times they admitted it was their fault and said that it would have to be escelated to their advanced tech support which would take 24-48 business hours. I made the report on Thursday morning, and on Friday they told me that I would 'probably' hear something back by Monday - in the mean time I would be losing all my email.

    This is obviously completely unacceptable, and when I asked for my money back to go to another service, they told me that since they had already setup the account that this would not be possible!!

    DO NOT USE THEIR SERVICE!

  2. #2
    wow that really sux

  3. #3

    Re: Warning about GoDaddy

    The are a fine place to register domains. Even though they sell other services......I would tend to stick to purchasing just domains from them.
    Just my opinion.
    Glenn

    Originally posted by godaddy
    I always look for other's opinions before I buy a product/service online, so I thought I'd post this in case it helps someone else avoid making the same mistake:

    I bought email service from godaddy.com... all they had to do was deliver my email and allow me access to it... they couldn't do it! After a couple days of it working, emails to my hosted domain started bouncing back with "sorry that domain isn't in my list of rcpt hosts". I called them two days in a row and both times they admitted it was their fault and said that it would have to be escelated to their advanced tech support which would take 24-48 business hours. I made the report on Thursday morning, and on Friday they told me that I would 'probably' hear something back by Monday - in the mean time I would be losing all my email.

    This is obviously completely unacceptable, and when I asked for my money back to go to another service, they told me that since they had already setup the account that this would not be possible!!

    DO NOT USE THEIR SERVICE!
    Don't you walk thru my words
    You got to show some respect
    Don't you walk thru my words
    'Cause you ain't heard me out yet

  4. #4
    I don't think any registrar would be in a position to refund domain name registration fees, still email hosting fees could be refunded depending on company's policies..
    Wholesale Domain Prices for Retail Customers - Rushtoweb.com

  5. #5
    Join Date
    Jul 2003
    Location
    Here on Earth
    Posts
    423
    SB-Host, same here. I only purchase domains from them, other than that nothing else...i personally think godaddy is a good place to register domains.

  6. #6
    Join Date
    Mar 2003
    Location
    Edmonton, Canada
    Posts
    380
    I too only use GoDaddy for registering my own personal domains. (I have over 20 with them) I would not use any of their other services especially after some of the stuff my current clients told me about GoDaddy when they were with them.
    Glen Millar
    Tyger Hosting Services
    http://www.tygerhosting.com
    Affordable Direct Admin Linux Hosting Since 2003

  7. #7
    Join Date
    Mar 2004
    Location
    Tempe, AZ
    Posts
    23
    Yeah, I have been with registering my domain with GoDaddy for 3 years now, and haven't had one problem since. Sorry you are having troubles with their E-mail services. I hope they do fix the problem for you!
    Kevin

  8. #8
    Join Date
    Feb 2003
    Location
    Seattle, WA
    Posts
    541

    Re: Warning about GoDaddy

    Originally posted by godaddy
    I always look for other's opinions before I buy a product/service online, so I thought I'd post this in case it helps someone else avoid making the same mistake:

    I bought email service from godaddy.com... all they had to do was deliver my email and allow me access to it... they couldn't do it! After a couple days of it working, emails to my hosted domain started bouncing back with "sorry that domain isn't in my list of rcpt hosts". I called them two days in a row and both times they admitted it was their fault and said that it would have to be escelated to their advanced tech support which would take 24-48 business hours. I made the report on Thursday morning, and on Friday they told me that I would 'probably' hear something back by Monday - in the mean time I would be losing all my email.

    This is obviously completely unacceptable, and when I asked for my money back to go to another service, they told me that since they had already setup the account that this would not be possible!!

    DO NOT USE THEIR SERVICE!

    Have you ever heard the term Crap happends? I don't think a lot of people can judge service just from this one warning. It is the old saying, you get what you pay for. Godaddy offers great domain services, the also offer the convinence of hosting, mail, etc. You just have to remember Crap Happends, everthing can break, and people can mess up. If that wouldn't happen then no one would ever go out of business, the world would be in peace, etc.

    My suggestion is this, get a higher reliability of a service which means shelling out the money. Or you can deal with little problems like this. One shouldn't complain if they can fix the problem. Mind updating us if they have fixed this issue yet or not.

  9. #9
    Join Date
    Feb 2003
    Location
    Seattle, WA
    Posts
    541
    I don't mean to seem rude if that is how you take.

  10. #10
    Join Date
    Jan 2003
    Posts
    1,255
    I guess their domain registration services are ok, just their other services are not. Having said that I never liked their control panel and for that reason register all my domains with NamCheap.

  11. #11
    I only register domain names with them and it's all good.

  12. #12
    Join Date
    Sep 2002
    Location
    UK
    Posts
    505
    >> The are a fine place to register domains. <<
    >> Godaddy offers great domain services <<

    Really?

    Unless you live in a territory they just choose to chop at the drop of a hat. Unless you want a domain name interface that doesn't throw an advert in your face at every move. Unless...

    Yes, I have some domains there and I would rate them as very poor indeed.


    >> It is the old saying, you get what you pay for. <<

    Not always, but in GD's case I would say it's true. They sell names cheaply, and in my experience their service truly reflects that.
    My Reviews of 30+ Hosts
    Can Also Be Seen On My Page at TekSalon


    The Meatrix: Welcome to the real world

  13. #13
    Join Date
    Dec 2002
    Location
    Ferenginar
    Posts
    4,157
    GoDaddy is fine for what their primary purpose is, a domain registrar (not an email or web host).

    Personally I prefer NameCheap.com even though they are not ICANN accredited and not #1, their interface blows away GoDaddy.

  14. #14
    Join Date
    May 2002
    Location
    Edmonton, Canada
    Posts
    978
    I've actually found WildWestDomain.com's service spectacular. They offer a similar interface to GoDaddy's but can be customized to remove/minimize checkout advertising based on your settings in the management interface.

    That and it's much less hassle than offering a reseller-based program with GoDaddy. Full management system for your clients with a usable interface.

    -Matt
    Matt Meier, RackNine Inc.
    email: mmeier@racknine.com
    web: http://www.racknine.com

  15. #15
    Gonedaddy. is what we call 'em


    I opened up my domain acct one morning and found out 34 customers domains we no longer there,but godaddy took it upon theirself to put thenm in seperate accounts all with seperate user/pass.

    Glad I have move my domains since then.

  16. #16
    Join Date
    Nov 2003
    Location
    Ohio
    Posts
    504
    Company Wise, we use eNom and have no problems at all.

    However, for my personal domains I use GoDaddy.com - and, have not had any problems there either.

  17. #17
    Join Date
    Sep 2003
    Location
    Michigan.
    Posts
    305
    I wouldn't even use them for registering domains, they tried to rip me off by taking my domain, long story, if you want I can explain it

  18. #18
    ehhh aint good but i have 20 domains and not a single problem

  19. #19
    Join Date
    Apr 2004
    Posts
    211
    ryan - explain

  20. #20

    Re: Re: Warning about GoDaddy

    Originally posted by SB-Host
    The are a fine place to register domains. Even though they sell other services......I would tend to stick to purchasing just domains from them.
    Just my opinion.
    Glenn
    I agree with that. Domain registration is what they do best. I don't trust them with anything else really.

  21. #21
    Join Date
    Mar 2004
    Location
    wht forums...
    Posts
    22
    Originally posted by MetaData
    ryan - explain
    i am interested in this, too.
    Last edited by hasged; 05-01-2004 at 11:35 PM.
    yep.

  22. #22
    I've got a number of domains with them and have tried their backorder service too. No problems so far.

    But, I've never used their email service - and I guess I won't now

    Thanks for the information.
    PawBill: Automation and Billing System for web hosts

  23. #23
    I would also advise against godaddy for webhosting, as I have had numerous clients with them in the past. There hosting has proven to be quite slow at time, and their control panel is less than impressive, infact, it's quite hard to use.

  24. #24
    Join Date
    Feb 2002
    Location
    Perth, Western Australia
    Posts
    378
    I use GoDaddy and recommend GoDaddy. Any issues I have had with them have been resolved in a timely fashion.

    Not sure about their addon services.
    Luke
    oh yeah...

  25. #25
    Join Date
    Jan 2003
    Location
    Let's see.....
    Posts
    4,463
    Is GoDaddy's email and hosting services outsourced?
    73's, Kim
    Everything happens for a reason I make up.

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