Results 1 to 25 of 29
Thread: Pair.com one year review
-
04-30-2004, 02:31 PM #1Web Hosting Evangelist
- Join Date
- Nov 2002
- Posts
- 509
Pair.com one year review
I moved one of my site to Pair.com on 29-April-2003 after my web host of that time Nirmani.net went down for many days after a string of troubles like hacked server and finally a dispute with DC where they were hosting their servers. I was hosting multiple domains on a reseller account with Nirmani.
I signed-up with Pair.com for the site which I was aiming to bring online again in a hurry. They answered my pre-sale query in few minutes and their email with my account info. came less than 30 minutes after I signed up for their basic ($9.95/month) plan. One week after my site went online with Pair, I received an email from one of their support rep. asking me if I had any problem or if I was satisfied with their service. Which is a nice surprise given that I have used many hosts in last 1 year and none have cared to ask that once they have gotten my order.
In last 1 year I have noticed only 1 downtime of 10-20 minutes. At that time I started an 'urgent' support ticket and got the reply after some 5 minutes that my site is back up along with an assurance that it will never happen again.
Since I am satisfied with their service so I am now hosting 20 domains/sites and planning to move a few more sites to them from my accounts with other hosts. I have also upgraded my account to their advanced account.
I have used many hosts in last one year and have dropped some of them due to one problem or another. At the moment I'm using the services of 6 hosts other than pair.com and have found that only Futurequest.com has the kind of support that meet or beats the standard set by Pair.com.
I have never tried Pair.com's phone support but most tickets for tech support are answered in no more than 1 hour even at 1 A.M. EST on Sunday. Answers to support tickets/emails are always in detail and not the hard to understand half sentences. Urgent tickets are answered in around 10 minutes or less.
Pair.com use a simple and easy to use custom control panel of theirs, so they are free of the bugs and frequent updates in standard control panels like cpanel.
Finally my suggestion to anyone who is looking for a reliable host with great support that is not overpriced, have a good look at Pair.com.
-
04-30-2004, 02:53 PM #2Disabled
- Join Date
- Feb 2004
- Location
- Denton, Texas -
- Posts
- 215
Nice review.
I was just this very minute looking at Netcraft data.
PAIR is the number one most reliable provider for February.
http://uptime.netcraft.com/perf/repo...=february_2004
"During February both the Pair Networks and Seeweb sites were faultless with no failed requests at all from any of our five measurement points." - NetCraft.com
-
04-30-2004, 02:55 PM #3Junior Guru Wannabe
- Join Date
- Mar 2004
- Posts
- 65
This only ranks 54 sites.....there are many more
»» AtmoHost.com « «
»» Simple, Reliable and Affordable Hosting Solutions « «
»» Hosting Plans « «
»» AIM: AtmoSupport MSN: Atmohost@hotmail.com ICQ: 333025140 « «
-
04-30-2004, 02:58 PM #4Disabled
- Join Date
- Feb 2004
- Location
- Denton, Texas -
- Posts
- 215
This ranks the TOP. Have you ever heard of NetCraft?
-
04-30-2004, 03:03 PM #5Retired Moderator
- Join Date
- Nov 2002
- Location
- WebHostingTalk
- Posts
- 8,901
Re: Pair.com one year review
Originally posted by iThink
<<snip >>
Finally my suggestion to anyone who is looking for a reliable host with great support that is not overpriced, have a good look at Pair.com.
They are by far, IMHO, one of the top 3 hosts in the business, if not, number 1.
SiriusI support the Human Rights Campaign!
Moving to the Tampa, Florida area? Check out life in the suburbs in Trinity, Florida.
-
04-30-2004, 03:29 PM #6Web Hosting Evangelist
- Join Date
- Nov 2002
- Posts
- 509
Re: Re: Pair.com one year review
Originally posted by sirius
....
They are by far, IMHO, one of the top 3 hosts in the business, if not, number 1.
Sirius
-
04-30-2004, 05:47 PM #7Temporarily Suspended
- Join Date
- Mar 2003
- Posts
- 893
Thank you for taking the time to write this review iThink. Can't say I've ever heard anything bad about PAIR.
-
04-30-2004, 06:01 PM #8Retired Moderator
- Join Date
- Oct 2002
- Location
- EU - east side
- Posts
- 21,920
Great review iThink! It's good to read that Pair is not lowering its high standards.
Keep us posted!
-
04-30-2004, 06:09 PM #9New Member
- Join Date
- Apr 2004
- Posts
- 4
agree..
I have used pair in the past.. for nearly 4+ yrs.. and was completely satisfied.
-
04-30-2004, 06:14 PM #10Web Hosting Master
- Join Date
- Oct 2002
- Posts
- 1,611
The only thing that ever kept me from pair was the Control Panel - every time I move a database between CPs I end up with compatibility issues. So now I just stick with CPanel wherever I go these days.
-
04-30-2004, 07:42 PM #11Web Hosting Master
- Join Date
- Feb 2002
- Location
- New Orleans, LA "Nawlins"
- Posts
- 1,131
pair is the best around. I have used them for more than 1.5 years. I never had a problem with the databases at pair.
pair to&from cpanel, ensim, hsphere, plesk was never an issue for me. Just SSH in and load it up.intellec
....you get what you pay for and you pay for what you get....
-
04-30-2004, 07:57 PM #12Web Hosting Evangelist
- Join Date
- Nov 2002
- Posts
- 509
Yes, they provide SSH access with all accounts at Pair and that is a major plus.
-
05-01-2004, 12:25 AM #13Web Hosting Master
- Join Date
- Dec 2002
- Posts
- 4,305
Originally posted by I, Brian
The only thing that ever kept me from pair was the Control Panel - every time I move a database between CPs I end up with compatibility issues. So now I just stick with CPanel wherever I go these days.
I still use Pair as a model for what I want to accomplish with my companies and think that Kevin runs a very tight ship. They continue to impress me to this day.www.square-network.com www.squarenetwork.com
Now available in regular and dehyphenated.
May 2003 Member of the Month
Useless Community Liason Ever Since.
-
05-01-2004, 01:37 AM #14Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 75
It bothers me that Pair will not recover back-ups, even for a fee. The only time they will retrieve backups is for catastrophic system failure. If your idiot client accidentally deletes a file, you are screwed. I do like and recommend them as a host however.
-
05-01-2004, 07:39 AM #15WHT Addict
- Join Date
- Apr 2004
- Posts
- 161
My experience with with PAIR happened when a client decided they wanted to leave PAIR because they weren't happy with the customer service.
PAIR made it as difficult as possible to transfer the site, and none of their customer service avenues were adequate.
I guess customer service stops when you decide to transfer.
Vivvy
Vivvy
-
05-01-2004, 07:44 AM #16Disabled
- Join Date
- Feb 2004
- Location
- Denton, Texas -
- Posts
- 215
Originally posted by tbroeker
It bothers me that Pair will not recover back-ups, even for a fee. The only time they will retrieve backups is for catastrophic system failure. If your idiot client accidentally deletes a file, you are screwed. I do like and recommend them as a host however.
That's what I call foresight!
-
05-01-2004, 04:20 PM #17Web Hosting Master
- Join Date
- Apr 2001
- Location
- Pittsburgh, PA
- Posts
- 1,306
Originally posted by tbroeker
It bothers me that Pair will not recover back-ups, even for a fee. The only time they will retrieve backups is for catastrophic system failure. If your idiot client accidentally deletes a file, you are screwed. I do like and recommend them as a host however.
Kevin
-
05-01-2004, 04:22 PM #18Web Hosting Master
- Join Date
- Apr 2001
- Location
- Pittsburgh, PA
- Posts
- 1,306
Originally posted by Vivvy
My experience with with PAIR happened when a client decided they wanted to leave PAIR because they weren't happy with the customer service.
PAIR made it as difficult as possible to transfer the site, and none of their customer service avenues were adequate.
I guess customer service stops when you decide to transfer.
We never interfere with transfers, nor do we retain ownership or control of customer domains, etc, so this sounds like a communication problem.
Kevin
-
05-02-2004, 12:37 PM #19Junior Guru Wannabe
- Join Date
- Aug 2002
- Posts
- 75
Originally posted by sigma
Now that we're running Shadow Drives, support will often recover a file for you. We don't offer a for-fee restore service but will continue to consider it.
Kevin
So, under what circumstances WILL you restore a file???
It seems that for the prices you charge, which I do not mind paying at all, that a restore from back-up should be an option even if it is for a fee of $100 per restore or something.
-
05-02-2004, 01:16 PM #20Junior Guru Wannabe
- Join Date
- Feb 2003
- Location
- Leigh on Sea, Essex, England
- Posts
- 41
-
05-02-2004, 02:33 PM #21Web Hosting Master
- Join Date
- Apr 2001
- Location
- Pittsburgh, PA
- Posts
- 1,306
Originally posted by tbroeker
So, under what circumstances WILL you restore a file???
It seems that for the prices you charge, which I do not mind paying at all, that a restore from back-up should be an option even if it is for a fee of $100 per restore or something.
Kevin
-
05-02-2004, 03:09 PM #22Web Hosting Evangelist
- Join Date
- Nov 2002
- Posts
- 509
Originally posted by revsorg
I have run a site for one of my clients at Pair for a year now and recommend them. The only problem I have is that the stats are such a pain to gain access to that I don't bother, so I rarely check their traffic levels. Does anyone know of a simple solution for this?
Right now I download raw logs by FTP and then use weblog expert to see the stats in graphical form.
-
05-02-2004, 04:14 PM #23Web Hosting Master
- Join Date
- Feb 2002
- Location
- New Orleans, LA "Nawlins"
- Posts
- 1,131
you can get stats via your website through any browser.
intellec
....you get what you pay for and you pay for what you get....
-
05-02-2004, 04:39 PM #24Web Hosting Evangelist
- Join Date
- Nov 2002
- Posts
- 509
Originally posted by intellec
you can get stats via your website through any browser.
I have these pages bookmarked:
http://www.pair.com/support/knowledg...ts_analog.html
http://www.pair.com/support/knowledg...webalizer.html
-
05-02-2004, 10:33 PM #25WHT Addict
- Join Date
- Feb 2004
- Location
- New Jersey
- Posts
- 101
Originally posted by iThink
At Pair.com Analog or webalizer stats are only updated when you generate them using SSH or else you keep seeing the stats that you generated/processed the last time.
The limit is you can't have it up to date right now, since logs are generated nightly (~12-1 AM) and put into your account.