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  1. #1
    Join Date
    Mar 2004
    Location
    Hamilton, Ontario Canada
    Posts
    96

    Cpanel Account is there, but not?!

    Hello,

    I am having a very strange cPanel/WHM problem.

    In my WHM list accounts option, one of my accounts has vanished, however in every other section I can see/change the account.. I can suspend it, upgrade it, view its bandwidth usage...

    Any idea how I can fix this? Since the account is currently not being listed, it is also not outputting the users' website. It is instead outputting my website on his domain (since I am the master domain on that IP) Any assistance would be great, maybe someone has had this happen before...

  2. #2
    It looks like your httpd.conf has been changed. Check the date of the account was created and in "Back up" section, select:

    Configuration File Rollback
    -> usr/local/apache/conf/httpd.conf
    -> select the date after account was created and click restore.

  3. #3
    Join Date
    Mar 2004
    Location
    Hamilton, Ontario Canada
    Posts
    96
    Backup option in WHM? I may not have access to this option because I am a reseller, but I don't see any such option. I plan to move to dedicated, but I figure I might as well learn whats wrong incase this problem occurs once we switch. Thanks for your reply.

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