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  1. #1
    Join Date
    Apr 2004
    Location
    United Kingdom
    Posts
    375

    Recomend best freeware simple ticket email system?

    I've searched the forum and found a couple of recommended *commercial* email ticket systems, does anybody know which is the most reliable, simple and easy to use email ticket system for a new starter type hosting company?

    *no smirks at my previous negative comments about open source software not working so well as commercial pleeze*

  2. #2
    Join Date
    May 2003
    Posts
    1,664
    OS Ticket is simple to setup and quite powerful. It also has integrations into programs like MB if you ever go that route. Help Center Live has Online chat and ticketing inside of it. Both of these are free.

  3. #3
    bobcares is offline [email protected]
    Join Date
    Nov 2001
    Location
    India, US, Germany
    Posts
    1,598
    Hi!
    OTRS is a good ticketing system that I have seen that is GPL'd.
    http://otrs.org/
    I would highly recommend it to people.

    Regards
    Amar
    A student once asked his teacher, "Master, what is enlightenment?"
    The master replied, "When hungry, eat. When tired, sleep. When you need care, come to bobcares...."

  4. #4
    Join Date
    Nov 2003
    Location
    Orange County, CA
    Posts
    1,182
    Originally posted by kris1351
    OS Ticket is simple to setup and quite powerful. It also has integrations into programs like MB if you ever go that route. Help Center Live has Online chat and ticketing inside of it. Both of these are free.
    I have found Help Center Live to be very good.
    DreamHost Web Hosting
    Shared and VPS hosting + dedicated servers and colocation.
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    Hosting your dreams since 1997.

  5. #5
    Join Date
    Apr 2004
    Location
    Toronto
    Posts
    140
    PerlDesk is another popular choice

  6. #6
    Join Date
    Apr 2004
    Location
    United Kingdom
    Posts
    375
    Is Perl Desk open source ?

  7. #7
    Join Date
    Sep 2003
    Location
    London, UK
    Posts
    188
    There's some nice, simple ones here:
    http://www.hotscripts.com/CGI_and_Pe...tomer_Support/

    Can't really recommend any as I haven't tried them, for a comprehensive OS support system I think http://www.helpcenterlive.com/ looks to be the best
    Rob Johnston | LucidUK.com | [email protected]
    Who is Rob? boobear.co.uk
    MSN: [email protected] | AIM: rob at lucid

  8. #8
    Join Date
    Mar 2003
    Location
    Edmonton, Canada
    Posts
    380
    Originally posted by Tanuk
    Is Perl Desk open source ?
    Nope it is fee based. License is I believe $59.00

    A free ticket system I used and was okay was OneorZero. It was free and another is the ExoPHPDesk. Now ExoPHPDesk has run into some minor issues with their current version, but I am using the previous release on 2 different sites with no problems.

    Has ability for a FAQ and knowledge base. Can use Email Piping as well.
    Glen Millar
    Tyger Hosting Services
    http://www.tygerhosting.com
    Affordable Direct Admin Linux Hosting Since 2003

  9. #9
    Join Date
    Apr 2004
    Location
    United Kingdom
    Posts
    375
    Thanks everybody

    I particularly recommend anybody else who is looking for quality open source to check out the www.hotscripts.com kindly suggested by lucid. I've found some interesting software and its got extremely useful personal reviews.

  10. #10
    Join Date
    Jan 2004
    Location
    New York, NY
    Posts
    1,241
    What issues has ExoPHPDesk run into?

    I was considering using that.
    Thanks,

    Brendan Diaz
    Connect: linkedin.com/in/brendandiaz

  11. #11
    Join Date
    Mar 2003
    Location
    Edmonton, Canada
    Posts
    380
    Very minor install issues. IF you check their forums you will see. I am using the last Final version and have had no problems with it at all.
    Glen Millar
    Tyger Hosting Services
    http://www.tygerhosting.com
    Affordable Direct Admin Linux Hosting Since 2003

  12. #12
    Join Date
    Aug 2003
    Location
    Bangalore, India
    Posts
    185
    PHP Support Tickets from Triangle solutions - nice but no email piping yet. They say its in the pipeline.

    Have used oneorzero for some time but had some issues with that..

    nettigritty.com Web Hosting
    TAMING THE WORLD WILD WEB

  13. #13
    try looking on hotscripts.com

  14. #14
    Join Date
    Jul 2003
    Location
    Liverpool, England, UK.
    Posts
    2,561
    osTicket is your friend
    Xcellweb.net - Quality Web Solutions That Work!
    █ Web Hosting | Web Servers | Shoutcast | Domain Names

    Providing High Quality Web Solutions Since July 2002!
    5sterling.com & 9dollars.us - No-frills budget web hosting, VPS, shoutcast and domain names!

  15. #15
    maybe i should of read the whole post.

  16. #16
    Join Date
    Mar 2001
    Posts
    189
    http://www.troubleticketexpress.com/

    I like the simplicity and the functions...

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