Results 1 to 21 of 21
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04-29-2004, 02:28 AM #1Junior Guru Wannabe
- Join Date
- Mar 2004
- Location
- Gold Coast
- Posts
- 51
Wisehosting.net won't stop billing me
I cancelled my account with wisehosting.net back at the start of March but they still bill my credit card.
I've sent multiple emails but they don't reply.
Apart from calling my credit card company anyone got any ideas on how I get them to stop.
Thanks
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04-29-2004, 02:34 AM #2Web Hosting Master
- Join Date
- Dec 2001
- Posts
- 5,221
Greetings:
FAX them a letter.
Send a registered letter.
Call them.
Thank you.
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04-29-2004, 02:47 AM #3Web Hosting Master
- Join Date
- Nov 2001
- Posts
- 5,383
Offtopic that's an interesting site Nicole. I have it bookmarked now.
Clustered Hosting With Continuous Data Protection (CDP)
http://www.solidinternet.com
8 Years of hosting excellence!
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04-29-2004, 03:21 AM #4Junior Guru Wannabe
- Join Date
- Mar 2004
- Location
- Gold Coast
- Posts
- 51
the wisehosting.net site? Honestly stay away ....
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04-29-2004, 03:21 AM #5Web Hosting Master
- Join Date
- Nov 2001
- Posts
- 5,383
Sorry I was referring to the site in your profile
Clustered Hosting With Continuous Data Protection (CDP)
http://www.solidinternet.com
8 Years of hosting excellence!
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04-29-2004, 03:26 AM #6Junior Guru Wannabe
- Join Date
- Mar 2004
- Location
- Gold Coast
- Posts
- 51
oh Many thank .... Should launch soon.....
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04-29-2004, 03:37 AM #7Web Hosting Guru
- Join Date
- Apr 2004
- Posts
- 275
Wow, sounds like my credit card history Honestly, they'll probably not give you your money back. This is what my teller told me: Send a certified letter, Call and write down times that you called, keep the return receipt of the certified mail. Once you have that done, go back to your bank and speak to your teller and have her do an affidav <--did i spell that right? LOL
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04-29-2004, 03:41 AM #8Junior Guru Wannabe
- Join Date
- Mar 2004
- Location
- Gold Coast
- Posts
- 51
I contacted my credit card company and they are being really nice. Just asked for the emails and their terms and conditions. Which I can give them. I think the rule in Australia is if you've been incorrectly billed they don't get their money and I don't have to be billed. So I'll see how it plays out.... notice now though that their WHOLE support system is down and they are saying that they have lost 4 days of data ... hmmm glad I left when I did. If I need to cancel the credit card I will!
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04-29-2004, 04:57 AM #9Disabled
- Join Date
- Jan 2004
- Posts
- 287
If I need to cancel the credit card I will!
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04-29-2004, 05:28 AM #10Web Hosting Master
- Join Date
- Feb 2003
- Location
- Kuala Lumpur, Malaysia
- Posts
- 4,980
Contact the merchant to stop the charge. You can do that easily if wisehosting is using Paysystems, 2checkout or Authorize.net.
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04-29-2004, 05:42 AM #11Junior Guru Wannabe
- Join Date
- Mar 2004
- Location
- Gold Coast
- Posts
- 51
Thanks - I'll do that
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04-29-2004, 07:01 AM #12Web Hosting Master
- Join Date
- Feb 2003
- Location
- Kuala Lumpur, Malaysia
- Posts
- 4,980
Yeap, and do chargeback for the unused month. Most of the merchant would be more happily to deal with you.
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04-29-2004, 08:07 AM #13Temporarily Suspended
- Join Date
- Nov 2002
- Posts
- 253
ditto nice site
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04-29-2004, 05:02 PM #14Newbie
- Join Date
- Apr 2004
- Location
- Austin, TX
- Posts
- 15
Those third party charge sites are annoying. They are nice to deal with but the people who use them are jerks who don't bother to cancel the reoccuring charge. I'm always the one who ends up stumbling onto the third party charge company and cancelling my subscription.
It's happen to me three times and I'm convinced people "forget" to cancel an ex-customer's subscription to see if they can get some free money. Anyway I'm an expert now in the third-person charge systems.Sam
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09-07-2004, 04:28 PM #15Newbie
- Join Date
- Aug 2003
- Location
- new york
- Posts
- 12
I canceled my hosting account with wisehosting.net, they kept on charging. two months after my credit card expired, they sent me a bill again, for two months. They blocked my domain name registration account in nomsol.com , both owned by same company. Now I just sent them the emails I sent them three months back to cancel my account, they wanted proof. Luckily I still have those emails.
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09-07-2004, 05:17 PM #16Disabled
- Join Date
- Aug 2004
- Posts
- 67
Try giving them a call:
PH#: 1-800-847-0120 (Toll Free) (according to their web site)
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09-07-2004, 05:22 PM #17Junior Guru
- Join Date
- Dec 2003
- Location
- Philadelphia, USA
- Posts
- 228
Originally posted by HP2004
Try giving them a call:
PH#: 1-800-847-0120 (Toll Free) (according to their web site)Internet Hosting Provider NOW
iHPNOW.COM - Professional, Fast, Cheap, NOW!
AIM: iHPNOWDave
MSN: unreald12@hotmail.com
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09-07-2004, 05:32 PM #18Junior Guru
- Join Date
- Dec 2003
- Location
- Philadelphia, USA
- Posts
- 228
nicolem- I just spoke with their support rep. on live chat. I hope your issue gets resolved. They said they will send your details to billing. Hope this helps at all
Heres the convo:
System: Please Wait while connecting to an operator
You are now connected to operator - Jason [Support Team]
Jason [Support Team]: Hello, How can I help you ?
User: Hello, I just wanted to warn you guys, wasn't sure if you knew
User: Theres an issue with your company on wht.
User: Want a link?
User: http://www.webhostingtalk.com/showthread.php?s=&th readid=266027&perpage=15&pagenumber=1
User: Thought I would notify you, anyway you gave me a prompt response
Jason [Support Team]: thank you, however we dont pay attention to WHT as in the past year or 2 all its about is trashing hosts and etc.
User: Well I own a hosting comapny and I get good reviews.
User: Most of my users check out wht first
User: I'm just saying, you look bad by not defending yourself.
Jason [Support Team]: You get good reviews as long as your always there, and your clients are limited
User: I do local
Jason [Support Team]: once you reach a certain point it un-avoidable
User: I have clients and they're all very happy
User: But I understand you
User: I'd just figure the issue out with this guy
User: It doesn't seem like a huge problem
Jason [Support Team]: I will send his details to the billing Dept. right now
Jason [Support Team]: I really appreciate your concern.
User: Thanks, I'm sure all at wht would be happy
User: Your welcome
User: I got fast response from you guys
User: I don't see what the problem is
Jason [Support Team]: Im not sure either ! some times users do not follow the cancellation instructions in our TOS and their account does not get cancelled while they assume it isUser: Ok
User: Well I hope all turns out well
User: Thanks
Jason [Support Team]: thank you, have a great day
Jason [Support Team]: and good luck with your business
Jason [Support Team]: byeInternet Hosting Provider NOW
iHPNOW.COM - Professional, Fast, Cheap, NOW!
AIM: iHPNOWDave
MSN: unreald12@hotmail.com
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09-07-2004, 09:26 PM #19WHT Addict
- Join Date
- Jul 2004
- Location
- USA, DC
- Posts
- 135
Just call your credit card company and report it that they are not offering you the service and they are still billing you.
Cancel your credit card. And reorder one.█ Tsuki Hosting - Premium Web Hosting Solutions
█ ● cPanel ● 99.9% Uptime ● Daily Backups ● Secure Servers ● Instant Setup
█ http://www.tsukihosting.com/ - Lighting Fast Server Speeds with Excellent Support
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01-24-2005, 04:39 PM #20Junior Guru Wannabe
- Join Date
- Mar 2004
- Location
- Gold Coast
- Posts
- 51
Credit card cancelled - they have stopped billing.
They have continually failed to show me how I didn't follow their instructions. All they needed to do was tell me what I had done wrong in sumbitting the cancelation and all would have been fine.
I can't resubmit it if I didn't know what I had done wrong originally.
They wanted certain details - I gave them all those details - what is the problem with that?
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05-10-2005, 03:18 AM #21Junior Guru Wannabe
- Join Date
- May 2002
- Posts
- 49
All Clients
Please note: Once we took over and had control we stopped all the billing and you should no longer be billed.
Try again now, we unfortunately for us but fortunate for clients bought nomsol, wisehost globalinterconnect and are honoring all clients claims as best we can.
Some great clients and friends we have made in the past few weeks in helping out people to get their sites and domains back online, so a purchase like this can turn out ok.
We are getting back to each client their domains under their full control in their own domain name account like it should have been all along.
We are crediting the amounts clients were overcharged for hosting or domains through a prorata scheme.
We have restored about 20 websites lost from a server which went down because of nonpayment from the previous owners.
We still have about 80 websites in archive from a lost server so do talk to us if you think your files are lost, you don't even have to continue to host with the service to get the files.
thanks.Quality Hosting Services for 7 Years