View Poll Results: To auto-bill or not to auto-bill

Voters
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  • Yes - auto bill is the best way to do it

    2 66.67%
  • No - one time payments work better

    1 33.33%
  • We offer both options and this works the best

    0 0%
Results 1 to 5 of 5
  1. #1
    Join Date
    Sep 2002
    Location
    Behind your monitor.
    Posts
    516

    * To auto-bill or not to auto-bill, That is the question!

    In the past we have offered the option to let the user pay their bill onlinr as our invoices go out. However with more customers this is taking up more time to track down users that have not made a payment, either because they forget our invoices and reminders, or their email address has changed.

    Seems to me like most of the larger ISP's automatically bill their customers until they say stop.

    We are considering a switch to autobilling only but I am wondering if any you have had experiences running sites with both options.

    Seems like we would be more suseptable to chargeback and angry people whose bank accounts were drained on an annual hosting package they had forgotten was to renew.

    The benefit seems to be ore revenue and less tracking down late payers.

    Thoughts?
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  2. #2
    Join Date
    Sep 2002
    Location
    Toronto, ON
    Posts
    3,439

    Re: To auto-bill or not to auto-bill, That is the question!

    I think auto-billing is essential when you're a big company. But if you enforce a policy of "30 days max due" then you can configure modernbill (if you're using it) to automatically suspend that customers account and usually they pay you asap after that. I also have modernbill configured to automatically reactivate the customer after he pays his invoice.



    Originally posted by Gump

    The benefit seems to be ore revenue and less tracking down late payers.

    Thoughts?
    Jean-Pierre Abboud / I'm the TekGURU
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  3. #3
    Join Date
    Aug 2000
    Location
    Tacoma, Washington
    Posts
    9,576
    Manual billing isn't an option for any business of a reasonable size. Auto billing allows for a lot more time that can be spent on support.
    Former Webhost... now, just a guy.

  4. #4
    Join Date
    Sep 2002
    Location
    Behind your monitor.
    Posts
    516
    Is that all the votes?


    Sure it is an olde question, burt we are in new times. Anyone else have a vote?
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  5. #5
    there is no doubt that auto billing is most prefered...saves you lots of time to allot in other important works like marketing, support, new value addition for the customers...

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