I have been with these folks since March 2003 and don't have anything bad to say about them. Top support, usually from 10 min to 2 hours by email depends on problem. Recently they transferred me to a new server, which is another plus.
Hmm, I'll say in 2003 it happened more than in 2004 . But really if it was only for 5-10 min. In 2004 I noticed only once when they were transferring me to a new server. Very good company I must say, really appreciate they work!