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  1. #1
    Join Date
    Mar 2004

    Lightbulb How important is it to have a Good KnowledgeBase?

    Hello everybody,

    How important and beneficial is it to have a Good Knowledgebase where your clients, visitors can find answers to the most common questions, adding flash demos to the knowledgebase, would that help? Thanks, Yaser

  2. #2
    1) you save your clients time by not being forced to wait for replies to their email or support ticket inquiries

    2) you save your clients money by not being forced to call you to find out how to set up email accounts, etc.

    3) you save your clients some frustration by having to click on your live help system only to find out you're offline

    4) you give your business some goodwill by projecting an image of a very responsible host with a very good foresight

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