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Thread: Microsoft Word

  1. #1
    Join Date
    Feb 2004
    Posts
    54

    Microsoft Word

    Everytime I open up Microsoft WordI get an error message that says "word has encountered a problem do youwant to report it to microsoft". After I click send or don't send it crashes. This happens every time I open Word.

    I thought that this my be some type of virus but Norton fails to spot the virus and I have used several tools of the internet to check for spyware etc, but to no avail.

    Does anyone have any ideas? BTW I can open Word up in safe mode and it works fine.

  2. #2
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,984
    I dun think it is a virus, maybe some conflicts somewhere, just uninstall and reinstall normally do the trick.

  3. #3
    Join Date
    Jan 2002
    Location
    Ohio
    Posts
    3,139
    You could also look on the M$ site for updates for word, or if you have office, look for an office update.
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  4. #4
    Join Date
    Apr 2004
    Posts
    338
    Pete,

    Check in safe mode if you have macros that are starting with the program.

  5. #5
    Join Date
    Feb 2004
    Posts
    54
    cope,

    I had a good look round when I had word in safe mode, checking for anything that didin't look right, but there was no macros running at startup.

  6. #6
    Isn't there a repair option when you try and reinstall MS Office?
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  7. #7
    Delete normal.dot (or rename it to normal.old), then try again.

    (Normal.dot may have become corrupt. Word will create a new one when it reopens.)

    Hedda Lora

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