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  1. #1

    changing package in middle of paiment period

    I'm not sure this is right forum to post (may be it should be posted into Control Panels forum, Moderator, please move it if you think it's right)

    But here is a problem, let's say a user ordered one full year account of hosting, then in the middle of the year he decide to upgrade (or downgrade) how different billing software (as modernbill, whmap, clientexec etc.) procede with such situations?
    Will you eat your pets? Discuss it on my vegan forum

  2. #2
    If it were me doing the upgrade, I would first change the package they are using in ModernBill to ensure that it is correct when the renewal comes along. Then, I would manually calculate the difference in pricing (pro-rated of course) and either add a credit to their account, or create an additional billing invoice.

    Hope that helps.
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  3. #3
    But can't user automatically do the upgrade?
    Will you eat your pets? Discuss it on my vegan forum

  4. #4
    Perhaps, depending on your MB setup, but why not go the extra distance and make it as least confusing and as easy as possible?
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  5. #5
    You can everythink make manually, then why use a program?
    Will you eat your pets? Discuss it on my vegan forum

  6. #6
    Using the automation is great for day-to-day, but thinking that EVERYTHING is best left to the aid of the program is, IMO, unwise. What's wrong with taking 5 mins to make the client feel all warm and fuzzy about their host valuing their business?
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  7. #7
    Everything depends on hosting package price
    Will you eat your pets? Discuss it on my vegan forum

  8. #8
    I'm not sure I understand that sentence.
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  9. #9
    Join Date
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    I'd agree with VanHost's suggestion on adjusting the package and then issuing a subsequent credit or sale (depending) for the difference.
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  10. #10
    Originally posted by VanHost
    I'm not sure I understand that sentence.
    I mean that if package price is big (for example 30$/month) you'll have time to support it manually, but if your package price is 1$/month I think better is to relly on software.
    Will you eat your pets? Discuss it on my vegan forum

  11. #11
    Fair enough....good luck.
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  12. #12
    Why do anything manually if you dont have to - plus - seamless is better..

    May I recommend hsphere - it calculates and automates all of this for you -

  13. #13
    Join Date
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    Ah yes, the joy of "automagical" tools.
    CDGcommerce.com - Trusted Merchant Account Solutions since 1998
    Many thousands of successful, growing businesses benefit from our expertise every day. You can, too!
    We help merchants to eliminate gateway costs, reduce & mitigate fraud and achieve streamlined PCI compliance.
    Learn more today at http://www.cdgcommerce.com - we look forward to helping your business grow!

  14. #14
    If not do anything automatically then support cost increase considerable...
    Will you eat your pets? Discuss it on my vegan forum

  15. #15
    Originally posted by labahost
    If not do anything automatically then support cost increase considerable...
    Thats exactly our thinking and why we ultimately chose hsphere - less paperwork and less "steps" for eveything means lower costs...

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