Re: good reliable dedicated server to start a (small) webhosting company
Originally posted by shraz and heard Servermatrix doesnt have a good customer support
I just signed on with them late last week. Server was up within the 24 hours as promised. I had to fill out 2 tickets for support, both answered and resolved within 20 minutes and 1 reboot request. They rebooted the server 3 minutes after I sent them the ticket.
My only complaint was that they didn't download the fanastico install files for me (should have been included). No biggie, I downloaded them and followed their instructions in my welcome letter for the install.
We have a couple of servers with SM and their reboot times are very bad in all cases. Last month we had issues with the RHEL kernel and every reboot ticket took an average of around 25 minutes to be completed and in some cases it took longer.
This with us calling them up after putting a ticket and waiting for 10 minutes.
I'd rather suggest going with Gnax - you get a top notch network and a reboot port too
Price is not the biggest issue. Check out the hardware, the support team, their testimonials, years of hosting. Ask them a few questions and then finally decide. Don't allow price to be the primary concern. I am sure your reputation with your clients are worth way more than that