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Thread: Managed.com

  1. #1
    Join Date
    Jul 2003
    Location
    rowland hts, california
    Posts
    791

    Managed.com

    Is managed acting up?

  2. #2
    my server is down

  3. #3
    Join Date
    Nov 2003
    Location
    Europe
    Posts
    714
    hmmm, why? anyone knows?

  4. #4
    Join Date
    Sep 2002
    Location
    Earth
    Posts
    2,533
    Originally posted by Shoey
    hmmm, why? anyone knows?
    They don't know how to run a network

    Perhaps they need an outages forum over at www.managedforums.com

  5. #5
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,901
    Originally posted by SpiritAu
    They don't know how to run a network

    Perhaps they need an outages forum over at www.managedforums.com
    Thanks for the plug.

    However, according to www.alertra.com, they've had no downtime this month at all. Just because one person comes in and complains that they can't reach their box, does not indicate the network is down.

    Period Begin: 2004-03-29 00:00:00 US/Eastern
    Period End: 2004-04-28 16:36:20 US/Eastern


    nga Uptime
    Date Outages Downtime Uptime%
    2004-03-30 * 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-03-31 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-01 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-02 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-03 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-04 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-05 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-06 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-07 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-08 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-09 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-10 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-11 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-12 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-13 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-14 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-15 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-16 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-17 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-18 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-19 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-20 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-21 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-22 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-23 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-24 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-25 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-26 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-27 0 0 hrs, 0 mins, 0 secs 100.000%
    2004-04-28 0 0 hrs, 0 mins, 0 secs 100.000%

    Sirius

  6. #6
    Join Date
    Jul 2003
    Location
    Liverpool, England, UK.
    Posts
    2,571
    all been fine here too.

    SpiritAu
    ^Seriously a Genius^
    A genius would wait for sufficient evidence before making a judgement or remark

  7. #7
    Join Date
    Sep 2002
    Location
    Earth
    Posts
    2,533
    Originally posted by Sash!
    all been fine here too.

    A genius would wait for sufficient evidence before making a judgement or remark [/B]
    Settle down

  8. #8
    Seems like whole managed.com network is down now and was down for some periods during today.
    Did anyone saw this?

  9. #9
    Join Date
    Sep 2002
    Location
    Earth
    Posts
    2,533
    Looks okay from here:

    # ping managed.com
    PING managed.com (66.79.160.10) 56(84) bytes of data.
    64 bytes from www.managed.com (66.79.160.10): icmp_seq=1 ttl=44 time=217 ms
    64 bytes from www.managed.com (66.79.160.10): icmp_seq=2 ttl=44 time=217 ms
    64 bytes from www.managed.com (66.79.160.10): icmp_seq=3 ttl=44 time=213 ms
    64 bytes from www.managed.com (66.79.160.10): icmp_seq=4 ttl=44 time=211 ms
    64 bytes from www.managed.com (66.79.160.10): icmp_seq=5 ttl=44 time=212 ms
    64 bytes from www.managed.com (66.79.160.10): icmp_seq=6 ttl=44 time=215 ms
    64 bytes from www.managed.com (66.79.160.10): icmp_seq=7 ttl=44 time=212 ms

    --- managed.com ping statistics ---
    7 packets transmitted, 7 received, 0% packet loss, time 7777ms
    rtt min/avg/max/mdev = 211.160/214.448/217.907/2.370 ms

  10. #10
    We're getting intermittent drop outs to two of our servers at Managed.com - either their temporarily inaccessible to us from our UK BTOpenWorld ADSL connection (but are accessible via one of our ServerMatrix servers), totally up and accessible, or "down/unreachable according to Alertra.com but up according to our connection".

    Something's wrong somewhere....

  11. #11
    Join Date
    Sep 2002
    Location
    Earth
    Posts
    2,533
    traceroute is your friend

  12. #12
    I know about traceroute, but it's too intermittent to pin down. Traceroutes work, then we lose access, and by the time we get to do a traceroute all is working again...

  13. #13
    Join Date
    Nov 2002
    Location
    WebHostingTalk
    Posts
    8,901
    Originally posted by yaax
    Seems like whole managed.com network is down now and was down for some periods during today.
    Did anyone saw this?
    Yes, Alertra picked up a 9 minute outage yesterday:

    2004-04-29 2 0 hrs, 9 mins, 20 secs 98.248%

    Sirius

  14. #14
    Join Date
    Dec 2002
    Location
    Dallas, TX
    Posts
    225
    One of my servers, 66.79.181.x, was inaccessible for about an hour during this time frame but my other server was not affected. At least the outage didn't hppen during peak usage times. I just wish they would post maintenance or any time of service announcements in their non-existent forum or Sirius's forum he has provided.

  15. #15
    Join Date
    Dec 2003
    Location
    Fairfax, Virginia
    Posts
    6,834
    My server was down for 4 (yes, four) days from Monday til Thursday (or Sunday night, can't remember which). I e-mailed them 3 times about the issue, to which they NEVER responded. Finally, on Thursday night, they e-mail me:


    Managed PY has responded to your help desk request.

    -----------------------------------------------
    (Managed PY)
    -----------------------------------------------
    Dear Customer,

    We apologize for the delay but your server has been power cycled.

    It should be up soon.

    Best Regards,
    Managed.com
    What kind of ******** is that? I e-mailed them back, trying to remain calm, and requesting compensation for their lame mistake (note this was not my wording), such as pro-rating for the month of April, to which they did not respond.

    Managed.com has very bad business practices, yet I've stayed with them for only one reason, and that is price... I am seriously considering SagoNET or ServerMatrix.

  16. #16
    Join Date
    Apr 2003
    Location
    Washington, DC
    Posts
    595
    Who are you Sirus, are you affiliated with Managed.com ?

  17. #17
    Join Date
    Apr 2004
    Location
    Israel
    Posts
    17
    At this time, our machine on managed.com is inaccessible via ssh (returns "connection refused"). The web server appears to be running, and the machine responds to pings. Traceroute shows no anomaly. For all I know, it might have been going on for 24 hours since that is the last time someone logged onto the machine.

  18. #18
    SSH could have just crashed (as you can still reach the machine). Have you got any control panel(s) installed?

  19. #19
    Join Date
    Apr 2004
    Location
    Israel
    Posts
    17
    This is a well maintained Debian box. I've been running those for years, and CERTAINLY it never occured to me that sshd would die on its own. Moreso, the machine was configured once and sealed down. No upgrades or system changes were ever performed. Strangely enough though, the Sawmill server that runs on the same machine on a high port also stopped responding. So the prime suspect here is some firewalling genius at managed.com who locked down everything that's not port 80.

    No, I don't run any control panel software and stuff.

    We still have routing trouble from this machine to Israel - packets end up routed to a ppp user in France...

  20. #20
    Join Date
    Apr 2003
    Location
    Washington, DC
    Posts
    595
    They actually did some server work? Last time i checked they were "unmanaged" and just recomended a reformat for every little server problem.

  21. #21
    Join Date
    Apr 2004
    Location
    Israel
    Posts
    17
    Well, I was surprised to find out today that they actually did some work for me. I left my sshd_config broken, and didnt pay attention. Some clown at managed.com rebooted the server (SCOLD SCOLD). The services went up but sshd didn't start. I emailed them asking whats going on thinking they might have a firewall issue, but apparently it was me. Someone actually logged on, fixed my config and rebooted the machine again. It runs fine now.

    Another surprise was that I received a response within a hour after I emailed them. This was bizzare.

  22. #22
    Join Date
    Apr 2003
    Location
    Washington, DC
    Posts
    595
    WOW!!!!

  23. #23
    Join Date
    Apr 2004
    Posts
    173
    I spent the better part of 3 days trying to get straight answers out of them. Communication seems to be a real breakdown but thankfully haven't had many problems there

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