# ping managed.com
PING managed.com (22.214.171.124) 56(84) bytes of data.
64 bytes from www.managed.com (126.96.36.199): icmp_seq=1 ttl=44 time=217 ms
64 bytes from www.managed.com (188.8.131.52): icmp_seq=2 ttl=44 time=217 ms
64 bytes from www.managed.com (184.108.40.206): icmp_seq=3 ttl=44 time=213 ms
64 bytes from www.managed.com (220.127.116.11): icmp_seq=4 ttl=44 time=211 ms
64 bytes from www.managed.com (18.104.22.168): icmp_seq=5 ttl=44 time=212 ms
64 bytes from www.managed.com (22.214.171.124): icmp_seq=6 ttl=44 time=215 ms
64 bytes from www.managed.com (126.96.36.199): icmp_seq=7 ttl=44 time=212 ms
--- managed.com ping statistics ---
7 packets transmitted, 7 received, 0% packet loss, time 7777ms
rtt min/avg/max/mdev = 211.160/214.448/217.907/2.370 ms
We're getting intermittent drop outs to two of our servers at Managed.com - either their temporarily inaccessible to us from our UK BTOpenWorld ADSL connection (but are accessible via one of our ServerMatrix servers), totally up and accessible, or "down/unreachable according to Alertra.com but up according to our connection".
One of my servers, 66.79.181.x, was inaccessible for about an hour during this time frame but my other server was not affected. At least the outage didn't hppen during peak usage times. I just wish they would post maintenance or any time of service announcements in their non-existent forum or Sirius's forum he has provided.
My server was down for 4 (yes, four) days from Monday til Thursday (or Sunday night, can't remember which). I e-mailed them 3 times about the issue, to which they NEVER responded. Finally, on Thursday night, they e-mail me:
Managed PY has responded to your help desk request.
We apologize for the delay but your server has been power cycled.
It should be up soon.
What kind of ******** is that? I e-mailed them back, trying to remain calm, and requesting compensation for their lame mistake (note this was not my wording), such as pro-rating for the month of April, to which they did not respond.
Managed.com has very bad business practices, yet I've stayed with them for only one reason, and that is price... I am seriously considering SagoNET or ServerMatrix.
At this time, our machine on managed.com is inaccessible via ssh (returns "connection refused"). The web server appears to be running, and the machine responds to pings. Traceroute shows no anomaly. For all I know, it might have been going on for 24 hours since that is the last time someone logged onto the machine.
This is a well maintained Debian box. I've been running those for years, and CERTAINLY it never occured to me that sshd would die on its own. Moreso, the machine was configured once and sealed down. No upgrades or system changes were ever performed. Strangely enough though, the Sawmill server that runs on the same machine on a high port also stopped responding. So the prime suspect here is some firewalling genius at managed.com who locked down everything that's not port 80.
No, I don't run any control panel software and stuff.
We still have routing trouble from this machine to Israel - packets end up routed to a ppp user in France...
Well, I was surprised to find out today that they actually did some work for me. I left my sshd_config broken, and didnt pay attention. Some clown at managed.com rebooted the server (SCOLD SCOLD). The services went up but sshd didn't start. I emailed them asking whats going on thinking they might have a firewall issue, but apparently it was me. Someone actually logged on, fixed my config and rebooted the machine again. It runs fine now.
Another surprise was that I received a response within a hour after I emailed them. This was bizzare.