Results 1 to 12 of 12
  1. #1
    Join Date
    Mar 2004
    Posts
    52

    Need Advice on Free Helpdesk

    Hi everyone, my partners and I were thinking about going with eSupport as a helpdesk solution, but have been informed by several people that you can receive comparable services for absolutely free!

    So far, we've been directed to (and after our searches on these forums:-)

    http://www.phpsupporttickets.com
    http://www.perldesk.com/ (Not free, but damn near free.)
    http://www.helpcenterlive.com
    http://www.osticket.com
    http://www.phpcoin.com
    http://www.support-logic.com
    http://helpdesk.oneorzero.com
    http://php.exocrew.com

    After reviewing those sites, I must admit I am confused, lol. There are so many different choices, and so many different options, so I was hoping that experienced WHT members that have used these services before could give me recommendations:

    We're looking for a free helpdesk that can capture e-mails sent to our various support e-mail addresses, and then turn them into tickets. We also want an admin area, staff area, and user areas. We'd like for the ticket form to be easily customizable so we can modify it and integrate it into our site's layout. One of those live chat programs would be wonderful, but is NOT a necessity. We're really looking for the nicest looking, easiest to use, and most reliable free helpdesk.

    What would be a HUGE bonus to the free helpdesk, would be a knowledgebase sort of like what eSupport uses. That's a cool feature.

    Which of the above best meets this criteria? THANK YOU!

  2. #2
    Join Date
    Apr 2002
    Location
    Philadelphia
    Posts
    2,278
    Hi,

    We use eSupport and have had no problems with the software. I don't think any other helpdesk application is nearly as good as this one is. v3 is on the table currently and when released will be in a modular form to fit any business

    However, I would recommened Perl Desk as your second choice

  3. #3
    Join Date
    Dec 2003
    Location
    Brisbane, Queensland, Australia
    Posts
    550
    We use Exophpdesk. It is a great piece of software that allows to be customised into your website design.

    It also has a knowledge base and even a troubleshooter. Also has a live chat feature, however i do not use this feature

  4. #4
    perlDesk is great. The best help desk software there is.

    Version 2 is being released very soon with some more very cool features

  5. #5
    Join Date
    Dec 2003
    Location
    Brisbane, Queensland, Australia
    Posts
    550
    We all know that perlDesk is a great helpdesk tool however the objective of this thread was to find out the free helpdesks that are the best.

  6. #6
    Join Date
    Jul 2002
    Location
    Capricornia, AU
    Posts
    26
    Exo PHPDesk v1beta has all the features to fill your requirements. Easy to badge and easy to create your own style buttons etc. Highly recommended as one of the best of all on your list that I recently tested. If SupportLogic had an integrated KB and live chat I would have given it joint first place even though it was cumbersome to customize with having to triplicate everything you did.
    Good luck with your search.
    Last edited by izzee; 04-27-2004 at 05:31 AM.

  7. #7
    Join Date
    May 2003
    Posts
    1,708
    OSTicket is very simple, but it does a great job. If you plan on using anything like MB there are integration scripts out there also.
    ~~~~~~~~~~~~~~~~~~~~~
    UrNode - Virtual Solutions
    http://www.UrNode.com

  8. #8
    Join Date
    Jan 2004
    Location
    New York, NY
    Posts
    1,241
    I currently use eSupport, and actually am looking to move away from it. Their support staff is so slow, and it's just really not necessary when there are *good* free solutions available.

    I was looking into Exophpdesk as well, any more comments on this helpdesk?
    Thanks,

    Brendan Diaz
    Connect: linkedin.com/in/brendandiaz

  9. #9
    Join Date
    Mar 2004
    Posts
    52
    Thank you so much everyone for your advice. We're looking into the suggestions now.

  10. #10
    Join Date
    May 2003
    Posts
    477
    helplivecenter is pretty cool, can't believe it is free
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  11. #11
    We use OSTicket currently, and works wonders. Its not the most fully feature packed one. But it is easy to setup and maintain. It is also simple to integrate into an existing site design.
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  12. #12
    Join Date
    Jun 2002
    Location
    Karachi, Pakistan
    Posts
    332
    HelpCenterLive is pretty good. It doesn't pipe mail for un-registered users as yet, but I heard it will, soon.

    That, as far as I can see, is the ONLY thing that lacks in this otherwise excellent software.

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