After reviewing those sites, I must admit I am confused, lol. There are so many different choices, and so many different options, so I was hoping that experienced WHT members that have used these services before could give me recommendations:
We're looking for a free helpdesk that can capture e-mails sent to our various support e-mail addresses, and then turn them into tickets. We also want an admin area, staff area, and user areas. We'd like for the ticket form to be easily customizable so we can modify it and integrate it into our site's layout. One of those live chat programs would be wonderful, but is NOT a necessity. We're really looking for the nicest looking, easiest to use, and most reliable free helpdesk.
What would be a HUGE bonus to the free helpdesk, would be a knowledgebase sort of like what eSupport uses. That's a cool feature.
Which of the above best meets this criteria? THANK YOU!
We use eSupport and have had no problems with the software. I don't think any other helpdesk application is nearly as good as this one is. v3 is on the table currently and when released will be in a modular form to fit any business
However, I would recommened Perl Desk as your second choice
Exo PHPDesk v1beta has all the features to fill your requirements. Easy to badge and easy to create your own style buttons etc. Highly recommended as one of the best of all on your list that I recently tested. If SupportLogic had an integrated KB and live chat I would have given it joint first place even though it was cumbersome to customize with having to triplicate everything you did.
Good luck with your search.
helplivecenter is pretty cool, can't believe it is free
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