I purchased a domain from prowebspace last October 2002 (A Big Mistake!) and last August 2003, I requested for a transfer and they failed to transfer or didnt process the transfer. What they did is that they renew their domain free (but I don't want to stay with them!) days before it expire on October 2003....
And then I continued reminding them on the transfer to no avail. They are telling me that they are not receiving any request from my new registrar and we checked the listed email add on the domain and according to them, it is no longer used so they changed it... after the change, we submitted another request..but the request is bouncing (using the new email add [email protected])....
and for the past few days, I sent several hate emails with the complaint, you imagine how long this is taking.... and today, when I checked on the whois of my domain, it's no longer on the database of the registrar...
They are bunch of cowboys.
They have only 6 servers and 2 employees and everything is being run from Scott Smith's house in Wales.
I waited for 27 days for my resellers account to be created and after many support tickets and countless emails which they ignored they decided to ignore everything and also deleted my single account without any reason and without notice. It takes them at least 5 days to answer simple questions and when they answer they usually don't know what they are talking about. Also they will delete everything from their support forum which makes them look bad in any way so other people cannot see what is going on.
Do i need to mention that they basically stole my money!!
Every request for a refund is being ignored.
Guys stay away from this host. I would not recommend it to anyone
If you know any company where I can report this company and sue them please let me know
Nothing is still happening of my simple domain transfer request. I sent several emails, posts on their forums, pms, but no reply! The only reply I received that they haven't received any transfer request with us! The problem is that we are sending the transfer request thru the registered admin email account [email protected]. This email have a problem or an untrue email add coz all emails to this account is bouncing.... you can try sending email to the above email and your email will bounce.
Have you tried sending email to the address listed on the support page, which is [email protected] ? Or maybe using the online support submission form found here ? Just wondering here too. This is disgraceful! Good luck.
I had a great time with prowebspace when I was new to them. Now, about 40 domains later, they are poop. They close tickets without actually fixing the problems, and it takes a random amount of time to get an answer from them. I.e., if it's an easy question or a sales question, they'll get back to you immediately. If it's something serious that actually needs work, they will keep you hanging anywhere from 2 days to a week. It's a really attitudinal thing - just according to how the guy feels that day. Also it's a really small shop.