11-16-2001, 03:30 PM
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Disabled
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Join Date: Dec 2000
Posts: 47
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Kudos to BurstNET!
Ok, my site has been down for a while 10+ hours, and I couldn't get ahold of my host, because their email was down as well. I knew that the server was located in BurstNET's NOC, and so I decided that I would try to contact BurstNET via AIM. Within seconds I received a response, and an update on the problem that the server was having. Eric G. was the tech support person with whom I spoke to and I would like to say that he was very helpfull. I know that BurstNET gets a lot of flack on this board, and I just thought that I would post my positive experience with them, as I think this board needs a more positive outlook on hosts.
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11-16-2001, 03:48 PM
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Web Hosting Master
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Join Date: Oct 2001
Location: California, USA
Posts: 1,315
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Quote:
Originally posted by baddealings.com
Ok, my site has been down for a while 10+ hours, and I couldn't get ahold of my host, because their email was down as well. I knew that the server was located in BurstNET's NOC, and so I decided that I would try to contact BurstNET via AIM. Within seconds I received a response, and an update on the problem that the server was having. Eric G. was the tech support person with whom I spoke to and I would like to say that he was very helpfull. I know that BurstNET gets a lot of flack on this board, and I just thought that I would post my positive experience with them, as I think this board needs a more positive outlook on hosts.
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Yeah, a thread that starts with good things about Burst. I'm sure Sean will be very please to read this.
Although I disagree with what you wrote about 'a more positive outlook', I agree that when a host does a good job, they deserve recognition.
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11-16-2001, 03:50 PM
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Complete Newbie
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Join Date: Nov 2000
Location: CT
Posts: 1,621
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Quote:
Originally posted by baddealings.com
Within seconds I received a response, and an update on the problem that the server was having. Eric G. was the tech support person with whom I spoke to and I would like to say that he was very helpfull.
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So you are not Burst's customer directly yet the they have no problem helping you? Let me assure you, not many people/hosts are willing to do this!
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I know that BurstNET gets a lot of flack on this board
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Some of them are valid, but a lot of them are baseless ... I even know some people who hate Burst (though they have not had any experience with them whatsoever) just because of some very stupid reasons, e.g: because Burst is to proud when they say they don't offer cogent bandwith ... because Burst offers dedicated server with no setup but 6 months contract ... Anyway ... completely stupid reasons ... some people just tend to hate/look down on Burst following others who follow others who follow others .... who hate Burst. Funny ...
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and I just thought that I would post my positive experience with them, as I think this board needs a more positive outlook on hosts.
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Agree with you ... As for me, I am trying to be as objective as I can in evaluating any potential host. I am considering Burst as one possibility right now ... I have not heard their connectivity being down ... have not heard any major complaint recently. Only some people who like to bash one another ...
cheers,
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11-16-2001, 04:00 PM
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Junior Guru Wannabe
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Join Date: Nov 2001
Location: Tampa
Posts: 41
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Your site was down for 10 hours and you are giving them kudos for being helpful, you are a very forgiving person.
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11-16-2001, 04:03 PM
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Junior Guru Wannabe
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Join Date: Nov 2001
Location: Tampa
Posts: 41
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As reading foward I see that I have misread disreguard previous comment.
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11-16-2001, 04:04 PM
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Disabled
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Join Date: Dec 2000
Posts: 47
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Quote:
Originally posted by ProjectJB
Your site was down for 10 hours and you are giving them kudos for being helpful, you are a very forgiving person.
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Well if you read my post in it's entirety, you would have seen that I said that my host has a server with BurstNET. It's not BurstNET's fault that my site was down, as my host has a dedicated server in their NOC. So I am not a client of burst, I am a client of one of their clients, and they didn't have to help me out, as their only responsibility is to their direct clients.
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11-16-2001, 04:18 PM
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Web Hosting Master
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Join Date: Apr 2001
Location: St. Louis, MO
Posts: 2,508
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BTW, your site is down again ( www.baddealings.com) 
__________________
Mike @ Xiolink.com
http://www.xiolink.com 1-877-4-XIOLINK
Advanced Managed Microsoft Hosting
"Your data... always within reach"
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11-16-2001, 04:22 PM
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Disabled
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Join Date: Dec 2000
Posts: 47
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Yeah It hasn't yet been up yet, it went down at 1:32 a.m. this morning Pacific Standard Time, and hasn't been up since, but the burst rep said that it should be up shortly. So I have no other option but to wait.
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11-16-2001, 04:25 PM
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Web Hosting Master
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Join Date: Apr 2001
Location: St. Louis, MO
Posts: 2,508
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Sorry  I thought Burst got your site back up and running.
__________________
Mike @ Xiolink.com
http://www.xiolink.com 1-877-4-XIOLINK
Advanced Managed Microsoft Hosting
"Your data... always within reach"
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11-16-2001, 06:00 PM
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Web Hosting Master
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Join Date: Apr 2000
Posts: 4,910
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It is a hardware problem with the specific server in question. We had to rebuild part of the hard drive, including the partition data and boot sector. It took a very long time to mirror the drive, due to the fact that it was a 60GB IDE drive. From the time it went down to the time it was back up, we had three techs working on it over varius shifts. The problem was not due to the server owner, it was hardware failure. It happens in this business, just got to deal with it as fast as possible when such comes up...
The good thing is we keep spare parts for everything in stock at all times, to be prepared for situations like this.
Sean R.
BurstNET
__________________
BurstNET® - an INC500™ Company - THE #1 BUDGET VPS PROVIDER IN THE INDUSTRY - Now in CA/FL/IL/TX/UK!
Dedicated | Unmetered | VPS | Co-Location | Backup | Flux-Capacitors | Resale | Affiliate | 100TB | Cloud
ONE OF THE OLDEST AND MOST POPULAR RESALE PROGRAMS - BRAND NEW PA FACILITY NOW ONLINE!!!
http://www.burst.net - http://www.burstnet.eu - sales @ burst.net - Twitter: @BurstNET - All New Website!
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11-16-2001, 06:30 PM
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Web Hosting Master
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Join Date: Dec 2000
Location: The Woodlands, Tx
Posts: 5,955
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If I were him I would use two 60 gigs this time around and implement at least a minimum of software RAID5.
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11-16-2001, 06:47 PM
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Complete Newbie
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Join Date: Nov 2000
Location: CT
Posts: 1,621
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err ... RAID5 need at least 3 hard drives!
cheers,
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11-16-2001, 06:54 PM
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Web Hosting Master
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Join Date: Dec 2000
Location: The Woodlands, Tx
Posts: 5,955
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Well I was assuming he had at least 2 drives already, hence he would need to add another 60...was one of those moments..LOL
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11-16-2001, 07:39 PM
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Web Hosting Evangelist
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Join Date: Feb 2001
Location: Nr Cambridge, UK
Posts: 525
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Hmmmm
Trouble with RAID, is that if one HD gets corrupted or files on the drive do, they get mirrored to the other disks.
I had that happen to me with normal RAID1(mirroring).
--James
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11-16-2001, 07:41 PM
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Web Hosting Master
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Join Date: Oct 2001
Location: Atlanta, GA
Posts: 564
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Have 4 hardrives. Have 2 sets of Raid 1 mirroing. Backup to the seond set and do weekly tape backup.
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